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IT Implementation and Training Specialist

Employer
NC State University
Location
Raleigh, NC

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Job Details

Posting Details

Posting Information

Vacancy TypeEHRA Non-FacultyIs Internal Transfer OnlyNoWorking TitleIT Implementation and Training SpecialistSalary RangeAnticipated Hiring RangeCommensurate with Experience ($60,000 - $67,000)Position Number00107818Work ScheduleMonday - Friday / 8:00 am - 5:00 pm (additional hours as needed)Full Time Equivalent (FTE)1.00Department116105 - Extension Information TechDepartmentExtension Information TechJob City & StateRaleigh, NCPrimary Function of Organizational Unit

Extension Information Technology (EIT) provides technology leadership for N.C. Cooperative Extension including 101 off-campus extension centers. Responsibilities include managing county extension center computer systems and wired and wireless networks; developing web applications to serve the programmatic needs and funding partners; maintaining web and application servers; providing information technology and video education to employees; and collaborating with campus, extension, Southern Region and national partners to provide technology solutions for Cooperative Extension.

Essential Job Duties

The IT Implementation and Training Specialist provides information technology support and training for extension personnel related to information management, network and hardware management, organizational compliance issues, and applications used within NC State Extension and N.C. Cooperative Extension. This includes implementing security controls such as authentication, host-based firewalls, web reputation filtering and least privilege access.

The IT Implementation and Training Specialist plans, designs, coordinates, implements and organizes comprehensive information technology programs based on organizational needs. The position will provide technical expertise to extension faculty and staff located on campus and in counties. Duties of this position will span in range from emerging project development, implementation and management to routine technology education and support.

The person in this position will also be expected to plan and conduct multiple training programs to support organizational information technology-related training needs. This position works closely with the EIT support, web, instructional design, and video teams to identify needs and develop resources. This position will also work with peers on campus and within the national extension system. Duties of this position are performed with significant autonomy and limited supervision.

Other Work/Responsibilities

Coordinates or performs administrative functions necessary to deliver and document training programs.

Frequently drives to offices of N.C. Cooperative Extension to provide support or training. Flexibility for occasional overnight travel within the state.

Stays current on existing applications and explores new applications and emerging technologies.

Performs miscellaneous job-related duties as assigned.

Minimum Education/Experience

Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology or related discipline and 4-6 years of directly related experience in Information Technology; or Bachelor’s degree from an appropriately accredited institution and 3-5 years of related experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.

Departmental Required Skills

Experience designing and producing technical training materials, including face to face content, web resources, and other digital course materials.

Experience in project management, including managing time, establishing priorities, distributing responsibilities, and meeting milestones and deliverables.

Excellent interpersonal and communication skills

Ability to work in a team and establish positive working relationships with faculty and staff.

Ability to take initiative in networking with land-grant university system personnel.

Proficient using Apple hardware and operating systems and software that runs on Apple platforms.

Preferred Experience, Skills, Training/Education

Master degree in Information Technology, Agriculture, Education, Communications or related field, and at least 1 year of relevant experience.

1-3 years experience working in extension in a higher education setting.

Awareness of usability and accessibility considerations.

High level of independence and initiative.

Knowledge and interest in emerging technologies.

Knowledge of networking as it relates to troubleshooting a small office environment.

Required License or Certification

Valid NC driver’s license or the ability to obtain with 60 days of hire.

Special Instructions

Applicant required documents: Cover Letter, CV, Contact Information for References

Job Open Date10/18/2019Anticipated Closing Date11/01/2019Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire Date11/18/2019AA/EOE

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Question

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity?
    • NCSU Website
    • NCSU Executive Search Services
    • Monster.com
    • CareerBuilder.com
    • InsideHigherEd.com
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Professional Organization
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you selected "Other" for the previous question, please provide the source you learned about this opportunity from.

    (Open Ended Question)

  3. * Please select the option below that best represents your education and experience as it pertains to this position
    • Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology or related discipline and 4-6 years of directly related experience in Information Technology
    • Bachelor's degree and 3-5 years directly related experience in Information Technology
    • Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering and 2-4 years of experience in Information Technology
    • Equivalent combination of education and experience
    • None of the above
  4. * Do you have 1-3 years of experience working in extension in a higher education setting?
    • Yes
    • No
  5. * Please describe your experience designing and producing technical training materials, including face to face content, web resources, and other digital course materials.

    (Open Ended Question)

  6. * Please describe your experience in project management, including managing time, establishing priorities, distributing responsibilities, and meeting milestones and deliverables.

    (Open Ended Question)

  7. * Please describe your knowledge and/or experience of networking as it relates to troubleshooting a small office environment.

    (Open Ended Question)

  8. * Do you have a valid NC Driver's license or the ability to obtain one within 60 days of your start date?
    • Yes
    • No
Application Materials RequiredRequired Documents
  1. Cover Letter
  2. Curriculum Vitae
  3. Contact Information for References
Optional Documents

    Organization

    NC State: Think and Do

    NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

    NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

    Overcoming Challenges, Improving Lives

    NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

    Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

    Bright Minds Creating a Bold Future

    NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

    NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

    In Raleigh and Around the World

    It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

    NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

    More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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