Audio Visual Technician 2
Job Title: Audio Visual Technician 2
Location: Case Main Campus
Full/Part Time: Full-Time
Job ID: 8000
Under limited supervision perform the daily delivery, setup, pickup and operation of university owned and rented audio-visual equipment both to on- and off-campus locations with a primary focus on the Weatherhead School of Management located in the Peter B. Lewis and Dively buildings. Provide operational, technical and pedagogical support for the divisions other operations including technology enhanced classrooms and meeting rooms, video conferencing, lecture capture, streaming media production, general video production and various information technology related tasks primarily at the at the management school. Provide audiovisual and information technology support at university events. Assist in the creation and maintenance of various electronic databases to establish accurate tracking of inventory and daily delivery and/or pick up schedules.
ESSENTIAL FUNCTIONS1.Perform the daily delivery, setup and pick up of audio-visual equipment including furniture setup to a variety of locations both on and off campus for roster classes as well as university special events. Perform intermediate-level service functions as needed to maintain full operational status of contract and classroom technology. This includes evaluation of issues escalated from remote support personnel, replacing audiovisual equipment, conducting signal flow analysis, testing cables, testing audiovisual systems, documenting system changes, repairing classroom technology hardware. Apply configuration updates and control file updates to audiovisual systems. (30%)
- Insure that equipment and cabling permanently installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus has been properly installed and is in proper operating condition, (including equipment setup, installation and testing, routine and emergency maintenance). Document technical troubleshooting procedures and resolutions for support issues using the incident management tool. (20%)Inspect all returning equipment for damage or missing items. Clean, repair or replace these items as necessary. Regularly perform equipment inventory related tasks. Perform routine inspection of audiovisual system operation for controlled and non-controlled audiovisual and advanced video teleconferencing systems. Monitor audiovisual and information technology systems using remote management and monitoring tools. (20%)Provide advanced and customized training and operational support for faculty, staff and students in the use of equipment installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus. (10%)Assure that the daily delivery and pick up log used for scheduling and inventory tracking is properly maintained and that all pertinent information is properly entered. (10%)
- Meet with members of the university faculty, staff, meeting planners and students to discuss and coordinate upcoming needs for conferences, meetings or other special events, which will be held either on or off campus. (3%)Perform installation duties during audiovisual upgrade projects. This includes installing and decommissioning equipment and components. (3%)Serve as A/V subject matter expert. (2%)Provide basic photography services as needed. (1%)Perform other duties as assigned (1%)
Higher than normal working pressure due to tight deadlines and interaction with all levels of administration, faculty, staff, parents, students, and contractors. There are periods of high stress situations such as meeting project deadlines, the audio-visual services of special events and at the beginning of and end of the academic year. The employee may be required to attend University events, meetings/functions outside normal working hours including weekends. Overtime may be required. The employee will be required to carry a cell phone during and after normal work hours. As a function of their normal job responsibilities, personnel are required to operate service vehicles. The employee will be required to perform a high degree of physical ability and agility. Job tasks involve carrying tools and equipment while climbing ladders, maneuvering through tunnels, attics, catwalks and other physically hard to reach locations. Due to the nature of the position, employees are exposed to any number of physical injuries, which can result from lifting heavy equipment, working on ladders and in high places, working with power tools, working with high power electrical equipment, etc. Standing through the completion of a special event operator jobs is often required. The employee may be exposed to animals, bloodborne pathogens, chemicals, and radioactive materials. The employee will need to be able to lift up 50+ lbs., balance, bend/stoop. This position requires driving university and/or personal vehicle. The employee will be active in all areas of the campus regardless of time of day or weather conditions. This position has access to all university buildings, 24 hours a day, 7 days a week, including restricted areas such as the service desk, the university computing center, all electrical and telco rooms, and all SER rooms.
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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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