Audio Visual Technician 2

Job description

Job Title: Audio Visual Technician 2
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8000
Job Description
Under limited supervision perform the daily delivery, setup, pickup and operation of university owned and rented audio-visual equipment both to on- and off-campus locations with a primary focus on the Weatherhead School of Management located in the Peter B. Lewis and Dively buildings. Provide operational, technical and pedagogical support for the divisions other operations including technology enhanced classrooms and meeting rooms, video conferencing, lecture capture, streaming media production, general video production and various information technology related tasks primarily at the at the management school. Provide audiovisual and information technology support at university events. Assist in the creation and maintenance of various electronic databases to establish accurate tracking of inventory and daily delivery and/or pick up schedules.


1.Perform the daily delivery, setup and pick up of audio-visual equipment including furniture setup to a variety of locations both on and off campus for roster classes as well as university special events. Perform intermediate-level service functions as needed to maintain full operational status of contract and classroom technology. This includes evaluation of issues escalated from remote support personnel, replacing audiovisual equipment, conducting signal flow analysis, testing cables, testing audiovisual systems, documenting system changes, repairing classroom technology hardware. Apply configuration updates and control file updates to audiovisual systems. (30%)

    Insure that equipment and cabling permanently installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus has been properly installed and is in proper operating condition, (including equipment setup, installation and testing, routine and emergency maintenance). Document technical troubleshooting procedures and resolutions for support issues using the incident management tool. (20%)Inspect all returning equipment for damage or missing items. Clean, repair or replace these items as necessary. Regularly perform equipment inventory related tasks. Perform routine inspection of audiovisual system operation for controlled and non-controlled audiovisual and advanced video teleconferencing systems. Monitor audiovisual and information technology systems using remote management and monitoring tools. (20%)Provide advanced and customized training and operational support for faculty, staff and students in the use of equipment installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus. (10%)Assure that the daily delivery and pick up log used for scheduling and inventory tracking is properly maintained and that all pertinent information is properly entered. (10%)


    Meet with members of the university faculty, staff, meeting planners and students to discuss and coordinate upcoming needs for conferences, meetings or other special events, which will be held either on or off campus. (3%)Perform installation duties during audiovisual upgrade projects. This includes installing and decommissioning equipment and components. (3%)Serve as A/V subject matter expert. (2%)Provide basic photography services as needed. (1%)Perform other duties as assigned (1%)


Department: Regular contact with [U]Tech staff regarding daily operations, assignments, operational issues. Daily contact with supervisor regarding project status, daily operations, operational and audio-visual services issues, advise supervisor(s) of existing problems or situations which affect (or could affect) the daily operations of the MediaVision team. Daily contact with other IT staff regarding project assignments, providing and obtaining technical assistance, service coordination. Occasional contact with the director of [U]Tech regarding audio-visual services assignments. Infrequent contact with the chief information officer for [U]Tech and associate vice president for client experience regarding special audio-visual services assignments.

University: Frequent contact with university administration, faculty, and staff to discuss and coordinate upcoming needs for audio-visual services.

External: Contact with off-campus organizations that wish to use MediaVision equipment or facilities while on the university campus. Contact with technical contacts, clients and service providers to coordinate satellite downlinks, videoconferences and other distance learning events. Contact with external contractors providing supplemental or outsourced services. Contact with external clients on matters regarding audio visual services department projects. Contact with peer professional organizations that support information technology and communications.

Students: Regular contact with student employees to provide supervision. Occasional contact with students and student groups in the delivery of services that support various student activities or special events.


No direct supervision.May supervise student employees.


Experience: 2 to 5 years of experience.

Education/Licensing:High school education required. Valid Ohio driver's license required with a good driving record.


1.Strong working knowledge of media communications theory, including video, audio and projection standards, practices, protocols and procedures.

2.Strong working knowledge of installing and operating of audio, video, projection and data projection equipment.

3.Working knowledge of photography and photographic techniques.

4.Ability to interface portable computer systems with modern audio-visual equipment.

5.Ability to calmly and confidently provide instruction and training to a wide variety of clients.

6.Ability to interact with colleagues, supervisors, and customers face to face.

7.Ability to meet consistent attendance.

8.Excellent communication skills. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively. Ability to actively listen and be responsive to verbal and non-verbal clues.

9.Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between University Technology and other university areas, teams, departments, etc., to help achieve business goals.

10.Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.

11.Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.

12.Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately.

13.Ability to identify various types of problems, as well as opportunities for increased efficiency and improvement, along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.

14.Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.

15.Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity.

16.Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.

Higher than normal working pressure due to tight deadlines and interaction with all levels of administration, faculty, staff, parents, students, and contractors. There are periods of high stress situations such as meeting project deadlines, the audio-visual services of special events and at the beginning of and end of the academic year. The employee may be required to attend University events, meetings/functions outside normal working hours including weekends. Overtime may be required. The employee will be required to carry a cell phone during and after normal work hours.

As a function of their normal job responsibilities, personnel are required to operate service vehicles.

The employee will be required to perform a high degree of physical ability and agility. Job tasks involve carrying tools and equipment while climbing ladders, maneuvering through tunnels, attics, catwalks and other physically hard to reach locations. Due to the nature of the position, employees are exposed to any number of physical injuries, which can result from lifting heavy equipment, working on ladders and in high places, working with power tools, working with high power electrical equipment, etc. Standing through the completion of a special event operator jobs is often required. The employee may be exposed to animals, bloodborne pathogens, chemicals, and radioactive materials. The employee will need to be able to lift up 50+ lbs., balance, bend/stoop. This position requires driving university and/or personal vehicle.

The employee will be active in all areas of the campus regardless of time of day or weather conditions. This position has access to all university buildings, 24 hours a day, 7 days a week, including restricted areas such as the service desk, the university computing center, all electrical and telco rooms, and all SER rooms.

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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


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Job No:
Posted: 10/19/2019
Application Due: 11/2/2019
Work Type: