Community College of Baltimore County

Dean of Enrollment Management and Student Services

OPPORTUNITY OVERVIEW:

Lead administrator for onboarding and student success services including recruitment and admissions, enrollment services, registrar, early college/dual enrollment initiatives, and financial aid services. Provides vision, leadership, and direction for the implementation and effectiveness of services and activities designed to support successful navigation of the enrollment process. Administrative responsibilities include hiring, supervising and evaluating program staff; implementation, monitoring and evaluation of services; establishing and maintaining collaborative relationships with administrators, faculty, students and external constituents; in addition to maintaining fiscal and programmatic accountability.

Minimum Requirements:

• Master’s degree from an accredited college or university in student services administration, educational administration, management or closely related field required.
• Minimum of five (5) years of progressively responsible experience in enrollment management and enrollment services, preferably for a multi-campus college.
• Minimum of three (3) years of recent experience providing supervision and leadership to admissions, recruitment, or enrollment staff, preferably within a community college environment.
• Demonstrated experience in research and the use and application of data and technology to achieve enrollment and student success outcomes and goals.
• Valid driver’s license in good standing with less than five (5) moving violation points as the position requires travel to all campuses and other locations.

Focused Qualities:

• Strategic, forward thinking leader with excellent analytical, problem-solving and communication skills.
• Evidence of enrollment success as measured by recruitment, admissions and yield. 
• Ability to create and employ a multi-faceted, integrated strategic plan that drives successful outcomes across the division.
• Proven ability to align resources and develop processes that create a positive and engaging customer experience for students enrolling at CCBC.
• Demonstrated ability in developing, implementing and evaluating enrollment management strategies that support the college’s mission and market-driven program priorities.
• Demonstrated ability in developing, implementing, and evaluating strategic enrollment management practices that meet the unique needs of disparate audiences including online learners, high school students, and employed, underemployed and military-connected adults.
• Demonstrated ability with adapting and advancing the use of technology including but not limited to customer relationship management, data analysis and business intelligence.
• Demonstrated ability with student information systems (eg. Banner) interpreting data from admissions, financial aid, registration and student finance modules to forecast, analyze, evaluate and provide continuous quality improvement.
• Capacity to collaborate with and facilitate initiatives with college-wide stakeholders, including academic leadership, key administrators, faculty and staff.
• Knowledge and understanding the value of non-credit instruction and its role in overall enrollment management at the college.
• Demonstrated ability to build and lead an effective, diverse, complex organization.
• Proven success in establishing and managing multiple priorities that drive outcomes in a fast-paced, complex work environment.
• Knowledge of current and developing legislation, standards, trends, policies and procedures within specialty area.

APPLICATIONS MAY BE COMPLETED ONLINE AT: https://www.paulygroup.com/Positions/CCBC/DeanESS.aspx

CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law.