Learning Spaces Lab Consultant

Job description

Posting Details

Posting Details

Job TitleLearning Spaces Lab ConsultantRequisition NumberDU06009Department Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYSalary Range$8.75 per hourType of PositionStudentPosition Time Status Part-TimeRequired Education

Must be enrolled as a full time student at UK and in good academic standing. You must maintain this status for the duration of employment with Information Technology Services.

Required Related Experience

Coursework or other experience relating to computer science, engineering, mass communications and/or customer service

Required License/Registration/Certification


Physical Requirements

Ability to work in a sedentary position utilizing computer, mouse, keyboard, and phone for portions of the day.


Days, Evenings, Nights, Weekends. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week. Applicants must be registered as a full time University of Kentucky student. Must maintain full-time student status for the duration of employment.

Job Summary

The Lab Consultant assists students and faculty in the Computer Labs with Hardware and Software questions. The Consultant documents all questions in Service Now and refers questions they cannot solve to Tier 2 personnel.

Skills / Knowledge / Abilities

*Excellent verbal communication skills required
*Must have proficient or advanced computer and keyboarding skills
*Ability to work alone, as well as with a team is essential
*Must be a creative, independent, and dependable individual
*Strong interpersonal skills required
*Ability to effectively translate technical concepts into non-technical language

Does this position have supervisory responsibilities? NoPreferred Education/Experience

Must be proficient with Microsoft Office. Advanced Computer Skills preferred.

Deadline to Apply03/30/2020University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your definition of customer service.

    (Open Ended Question)

  2. * Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.

    (Open Ended Question)

  3. * Please provide a brief synopsis of your troubleshooting skills and methodology.

    (Open Ended Question)

  4. * What is your student classification?
    • Freshman
    • Sophomore
    • Junior
    • Senior
    • Graduate Student
    • Bachelor's completed
  5. * Please list the hours, days, and shifts you are available to work.

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Academic Transcript
  2. Specific Request 1
  3. Specific Request 2




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Job No:
Posted: 10/18/2019
Application Due: 11/20/2019
Work Type: