(MCCC) Coordinator of Orientation and New Student Programs (Sr. Special Programs Coordinator)

Job description

Category:: Professional
Department:: Academic/Student Affairs
Locations:: Holyoke, MA
Posted:: Oct 16, 2019
Closes:: Nov 8, 2019 - 11:59 PM EST
Type:: Full-time
Ref. No.:: 20031

About Holyoke Community College:

Holyoke Community College: the opportunities you want; the future you're looking for. For over 65 years, Holyoke Community College has been a gateway to quality education and career advancement. Seeking to realize their dreams and aspirations, more than 100,000 students have come through the open doors of the College. HCC offers over 100 different academic options. The Commonwealth's oldest community college, Holyoke Community College serves more than 10,000 students annually in credit and noncredit programs and courses. The college has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Recognized for its Honors Program, distance learning curriculum, learning communities, and service to students, HCC also offers business development opportunities through the Kittredge Center for Business and Workforce Development.

Job Description:

Under the supervision of the Director of Retention and Student Success, the Coordinator of Orientation and New Student Programs is a member of the team responsible for overall planning, implementation and coordination of activities and programs developed as campus best practices to improve rates of student retention, persistence and completion. The Coordinator manages New Student Orientation (NSO) and develops new student transition programs in collaboration with faculty and staff each semester with the goal of providing a student focused program to engage students as they first enter the college. The Coordinator is responsible for the recruitment, selection and training of a diverse group of New Student Orientation Leaders and developing a leadership training program for this cohort. The Coordinator will utilize various technology, online tools and social media for student engagement designed to meet the needs of all students. Collaborates with Special Programs colleagues and Selective Programs faculty to assess current separate orientation requirements to inform future planning. The Coordinator continuously assesses program data and outcomes to inform ongoing improvements aligned with the goals of the college Strategic Plan focused on increasing student retention, persistence and completion rates and closing the achievement gap.

Building on the success of increased retention rates for students who attend new student orientation, the Coordinator collaborates with colleagues to develop and implement signature events and activities designed to increase student success through a holistic approach addressing the needs of all new student as they create a foundation for success in their first year at HCC. The Coordinator leads this initiative through design and implementation of ongoing assessment activities with current students such as surveys to ensure student perspectives are included in program development efforts. The Coordinator effectively communicates these results and collaborates with key departments and programs including Student Engagement, Multicultural Academic Support, OSDDS, and New Directions to ensure new student programming is designed to meet the specific needs of various student cohorts such as adult learners, English language learners, students with disabilities, dual enrolled, undecided and part time students. The Coordinator works closely with Department Chairs and faculty to align programming with academic programs as appropriate as a first year retention strategy.


  1. Manages all planning, logistics and activities related to New Student Orientation (NSO) programs and partners with the college community to engage students as they first enter the college.
  2. Develops and facilitates a new student leadership program inclusive of an NSO student leader's cohort each semester.
  3. Processes cost center budget for NSO expenditures including student stipends and collaborates with Student Activities on budgeting for events coordinated with and funded by Student Activities cost center.
  4. Collaborates with the Coordinator of Student Activities, faculty and staff to design first semester events aligned with academic programs and key cohorts to build on orientation as a foundation activity.
  5. Develops a calendar of events, activities and programs in collaboration with the Coordinator of Student Activities, staff, faculty and student leaders designed to increase engagement of new students entering HCC, increase retention and close the achievement gap. Researches methods to track student attendance at events to inform co-curricular student data reports.
  6. Partners with Marketing department for creative events promotions and participates actively on the HCC Events team.
  7. Collaborates with Student Engagement staff to assess current student activities programming utilizing a process improvement rubric in Spring, 2020.
  8. Participates in various committees and working groups that address new student programs, student success initiatives and retention.
  9. Gathers and assesses student participation data for Institutional Research reporting. Collaborates with supervisor in the practice of on-going assessment of the student leaders, projects and programs.
  10. Stays current on student success research and best practices to inform new campus strategies and initiatives to expand outreach and awareness such as membership in NODA Association for Orientation, Transition and Retention in Higher Education.
  11. Coordinates other activities and programs aimed at student retention and success.
  12. Directs projects and activities assigned to work study students.
  13. Some evenings and weekends are required and hours are longer during the orientation sessions.
  14. Attends all college, division and department meetings.
  15. Participates in college services.
  16. Performs other duties as assigned.


REQUIRED QUALIFICATIONS: Master's degree in Education, Psychology, Social Science, Student Affairs administration and/or related field; minimum two years' experience working with low income, first-generation and academically disadvantaged community college students; Experience with the development and implementation of orientation activities; Demonstrated use of innovative ideas in leadership development and programming for diverse college students; Expertise in the use of technology for student outreach and to deliver program content; Skilled with data tracking and reporting; Strong organizational skills with ability to prioritize multiple projects and adhere to deadlines; Proficiency in Microsoft Office Suite and Banner; Ability to work with diverse students, faculty, and staff; Excellent interpersonal, facilitation, and communications skills (written and oral).

PREFERRED QUALIFICATIONS: Budget Management; Knowledge of Moodle.

COMPENSATION: MCCC-Grade 5; Range: $54,956-$57,000; plus a comprehensive State benefits package

HOURS: 37.5 hours per week


EQUIVALENCY STATEMENT: Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

Additional Information:

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Application Instructions:

Applicants interested in applying MUST submit the following documents via online:

  • Resume/CV
  • Letter of Interest (Cover Letter) - When preparing your cover letter, please refer to the minimum and preferred qualifications as pertaining to this position and, if applicable, include an equivalency statement.
  • List of references with names, email addresses, & telephone numbers of three professional references

DEADLINE:November 8, 2019. Additional applications may be considered until position is filled.
Returning applicants - https://hcc.interviewexchange.com/login.jsp to check completed application.




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Job No:
Posted: 10/18/2019
Application Due: 11/10/2019
Work Type: