Administrative Support Associate

Job description

Posting Details

Posting Details

Vacancy NumberS01080Working TitleAdministrative Support AssociateCareer Band TitleAdministrative AssociateLocation of WorkplaceMain UNCW CampusCompetency LevelJourneyBrief Summary of Work for this Position

The Administrative Support Associate works with the University Testing Services team. This position:
-Schedules testing appointments and greets clients and visitors for University Testing Services
-Greets & directs clients and visitors for Student Affairs Assessment, Research & Planning department
-Answers all calls to the department and addressing questions about services in University Testing Services
-Enters information in the databases and manages a filing system
-Assists the Testing Services Coordinator and Testing Assistant with proctoring and test administration services for testing candidates who use the Testing Services
-Works with the Testing Services Coordinator and Counseling Center Office Manager with managing departmental expenses and budgets
-Reconciles testing revenue and makes any necessary deposits for the department
-Prepares check requests and travel requisitions and arrangements for the department
-Maintains effective working relationships with the university community as well as the larger community; serving as a liaison to campus or other organizations in addition to learning new duties, as assigned

N.C. Minimum Required Knowledge, Skills, & Abilities

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Additional knowledge, skills, and abilities required to perform the essential functions of the position

-Ability to demonstrate excellent oral and written communication skills, interpersonal skills, and technical skills
-Experience in managing multiple forms of computer technology and information systems
-Ability to manage multiple tasks within a confidential, high pressure environment
-Ability to engage in an appropriate level of consultation with the Director and Testing Services Coordinator while demonstrating the ability to work independently, to problem-solve effectively and to make decisions based on information gained through experience

Preferred education, professional skills and experience

-Experience in Banner Finance is preferred
-Previous working experience in Higher Education
-Experience with numerous forms of technology (including computers, video, scanners, printers, Internet based delivery systems, biometrics, etc.)

Certifications or licensure required to perform the essential functions of the position

Must be able to acquire and maintain required certification sufficient to meet business needs.

Recruitment Range$31,200NC Salary Grade Equivalency59Hours Per Week1.0 (40 hours per week)Months Per Year12 MonthsWork DaysMonday - Friday, some weekendsWork Hours8:00AM - 5:00PMAnticipated Ending Date if Time-LimitedPosition Number8107Job Posting Date10/16/2019Posting Close Date11/01/2019Special Instructions

PLEASE NOTE: Position will close at 11:59pm on the Posting Close Date stated in this posting. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

For more info/to apply visit Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

External Link to Posting DocumentsRequired Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents
    Posting Specific Questions

    Required fields are indicated with an asterisk (*).

    1. * Please describe any previous customer service experience.

      (Open Ended Question)

    2. * Please describe any SCT Banner or similar program experience you have.

      (Open Ended Question)

    3. * Which Microsoft Office programs do you have experience working with?

      (Open Ended Question)

    4. * How did you learn of this opportunity with UNC Wilmington (2019-2020)?
      • UNCW Website
      • UNCW Facebook Page
      • UNCW Linkedin Page
      • UNCW Twitter Account
      • UNCW Employee Referral
      • Chronicle of Higher Education
      • Craigslist
      • Diverse Issues in Higher Education
      • Glassdoor
      • Higher Ed Jobs
      • Hispanic Outlook
      • Indeed
      • Inside Higher Ed
      • North Carolina Job Network
      • Women In Higher Education
      • Other




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    Job No:
    Posted: 10/17/2019
    Application Due: 11/1/2019
    Work Type: