Counselor Assistant II

Job description

Posting Details

Position Information

Job TitleCounselor Assistant IIPosition TypeClassified Position Code2CDS09FTE1Pay Rate (or Annual Salary)$3,761.92/monthJob LocationChabot College, 25555 Hesperian Blvd., Hayward, CA 94545DepartmentPuenteJob Summary

The Chabot-Las Positas Community College District is seeking to fill a Counselor Assistant II position for Chabot College in Hayward, California.


Under general supervision, perform technical and paraprofessional work involved in providing counseling related information and support services to students and other persons, and facilitating the use of student support centers; deal with students, the public, faculty and staff in explaining decisions and in clarifying complex procedures; refer matters involving student concerns to a professional staff member; and perform a variety of clerical support duties relative to assigned area of responsibility.


Counselor Assistant I – This is the level assigned to a smaller or less complex operation or center with public contact reduced in time or numbers, or to a larger center with specialized activities. Clerical reception duties are substantial and areas of independent judgment generally call for interpreting and applying established procedures to specific cases. Independent reasoning is required in work organization and in choosing among several predetermined alternative courses of action based on general instructions and recognition of cases which may require establishing new policy or procedures.

Counselor Assistant II – This is a full, paraprofessional level primarily involved with supplying general and technical assistance to students. Responsibility will be substantial and extend to such levels as coordinating a complete student support center serving a large number of faculty and students or providing expert services to students with physical disabilities or special problems. Work is frequently left to the employee, subject to compliance with the established policies and procedures for independent judgment and decision-making which has the effect of finality in most cases, in matters not limited to certificated staff. Independent reasoning is required in interpreting and applying policies and precedents to unusual situations and in handling problems or work organization and procedures.

Representative Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1.Serve as the initial source of information and assistance to students and other persons at the counter or over the phone; provide assistance in using and understanding forms and other printed and visual materials.

2.Interpret and inform students of District policies and procedures related to enrollment, registration, pre-registration for courses, grades, class schedules and related programs.

3.Establish and maintain effective working relationships with others; interact effectively with diverse constituencies and serve as initial source of information and assistance to students and other persons; provide information and guidance to the general public about services offered.

4.Analyze situations accurately and adopt an effective course of action; determine questions and problems that must be referred to counselors or other certificated personnel; refer individuals to the services of other college offices where they may receive appropriate assistance.

5.Provide direct services and expert assistance to students with special and unique characteristics such as the disabled; act as liaison between the counseling support services office and other related offices and refer students, future students and members of the community to the correct resource services.

6.Collect counseling contact data and provide reports to determine student needs and plan for future counseling coverage; develop counselor coverage schedule in collaboration with Fall and Spring semester, summer session, Winter and Spring Breaks and finals week.

7.Maintain computerized counselor appointment calendars and provide scheduling and other assigned assistance to counselors; make all changes for meetings, conferences and rescheduling of appointments as necessary; contact students regarding schedule changes; coordinate with other offices in scheduling appointments for students.

8.Maintain records of counselor absences and notify administration and support staff of absence; enter schedule changes and absences in the computer; prepare reports as necessary.

9.Enter, modify and retrieve complex data using a computerized system; enter override codes, student education plans, financial aid and veterans’ evaluation into computer program; maintain inventory of all records.

10.Organize procedures and materials for orientation sessions, outreach programs, and other services provided; prepare informational and publicity materials and directories and maintain displays.

11.Coordinate operations and assist in the refinement and development of processes in the areas or center assigned; provide continuity of services between daytime and evening counseling staff.

12.Perform general clerical tasks such as typing, filing, receiving callers, answering the telephone, compiling data, preparing reports, and distributing informational materials.

13.Prepare requisitions and order office supplies for counseling and classified staff; perform monthly inventory of supplies.

14.Provide assistance in hiring, supervision and training of student assistants.

15.Perform related duties as required.

Minimum Education and Experience

Any combination of the following would provide a typical way to obtain the required knowledge and abilities.

Counselor Assistant II


Equivalent to the completion of the twelfth grade supplemented by two years of college level course work in liberal arts, sociology or a related field.


Three years of experience including two years of experience performing general clerical duties at a level comparable to a Counselor Assistant I with the Chabot-Las Positas Community College District.

Counselor Assistant I


Equivalent to the completion of the twelfth grade supplemented by two years of college level course work in liberal arts, sociology or a related field.

One year of general clerical or other related experience with responsibility for student assisting.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

1.Operations and procedures of a college counseling office.

2.Methods of assisting and informing students in the assigned area.

3.Subject matter in the area to which assigned.

4.Interpersonal skills using tact, patience and courtesy.

5.Methods and techniques of customer service and public relations.

6.Methods and techniques of proper phone etiquette.

7.Office procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets and databases.

8.Principles and practices of record keeping and filing.

9.Principles of business letter writing and basic report preparation.

10.Correct English usage, grammar, spelling, punctuation and vocabulary.

11.Oral and written communication skills.

12.Pertinent federal, state, and local codes, laws, and regulations.

Ability to:

1.Perform a variety of duties supporting student counseling functions.

2.Receive students in person and over the phone, provide assistance according to assigned area of responsibility and refer matters involving student concerns to a professional staff member.

3.Develop, prepare, and maintain accurate and complete counselor calendars and schedules.

4.Read, learn and apply District policies, procedures, rules and regulations pertaining to students.

5.Prepare clear and concise reports relative to assigned area.

6.Schedule and prioritize work while working with frequent interruptions.

7.Perform routine and detailed clerical tasks working independently.

8.Operate office equipment including computers and supporting word processing, spreadsheet and database applications.

9.Implement and maintain standard filing systems.

10.Type or enter data at a speed necessary for successful job performance.

11.Use correct English grammar, punctuation, and spelling.

12.Understand and follow verbal and written instructions.

13.Communicate clearly and concisely, both orally and in writing.

14.Establish and maintain effective working relationships with those contacted in the
course of work.

15.Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

Desirable Qualifications

Experience assisting in the planning of activities and services that support disproportionately impacted students, including Latin X students.

Job Work Schedule

40 hours/week, Monday – Friday, 8:00 a.m. – 5:00 p.m., hours may vary depending on department needs, occasional evening and weekends required as needed, 12 months/year.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with frequent student and public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Posting Detail Information

Posting NumberAS332POpen Date10/16/2019Close Date11/06/2019Open Until FilledNoSpecial Instructions to ApplicantsNotification to Applicants

The Chabot-Las Positas Community College District reserves the right to close or not fill any advertised position

Instructions for Personal Qualifications Statement

The purpose of the personal qualifications statement is for you to provide information on how your education and experience relate to the requirements and duties of the position. There is no form to complete. Applicants are requested to provide their personal qualifications statement by uploading a document, the same way as you do for your cover letter.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    Documents Needed To ApplyRequired Documents
    1. Resume
    2. Cover Letter
    3. Personal Qualifications Statement
    Optional Documents
    1. Other Document




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 10/17/2019
    Application Due: 11/6/2019
    Work Type: