Admissions and Enrolled Students Specialist
- Employer
- University of North Carolina at Chapel Hill
- Location
- Chapel Hill, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Salary Grade EquivalentGN09Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work ScheduleM-F, 8AM-5PM
Department Name and NumberGrad School-390100Date First Posted10/16/2019Closing Date10/22/2019Position LocationChapel Hill, NCPosition Posting CategoryStudent Services Position Summary Information Department DescriptionThe Graduate School of the University of North Carolina at Chapel Hill
provides leadership to envision, shape and support the highest quality
education for a diverse community of graduate students whose
contributions will have global impact.
Through research, teaching and public service, graduate education generates
knowledge and innovative solutions that address critical societal needs.
Graduate students and alumni improve lives through their leadership,
professional expertise and civic engagement in North Carolina and beyond.
The Graduate School of the University of North Carolina at Chapel Hill
encompasses 89 graduate programs offering 74 doctoral and 98 master’s
degrees. Graduate students and professional students make up about 37
percent of Carolina’s total number of enrolled students. There is a great deal
of diversity among our graduate students, with more than 10 percent coming
from underrepresented groups: African American, Hispanic,
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Position DescriptionThis position performs a wide range of students services functions, including
providing student services support for prospective graduate students and
University offices by reviewing and processing admissions applications,
supporting materials and admissions recommendations for assigned
application centers, verifying official transcripts and accreditation credentials
for incoming graduate students, providing student services support to the
degree progression and completion of enrolled students from assigned
academic programs, evaluating candidates for graduation, including
adherence to graduate program requirements, Graduate School graduation
policies, and University timelines, providing student services support through
performing assigned lead responsibilities, and adhering to University FERPA
policies and Graduate School confidentiality policies.
This position serves as the first-line of contact providing information and
student services support for all Graduate School administered programs,
being responsible for student services from the application process through
graduation – the life cycle of the graduate student experience at UNC-Chapel
Hill (from admission through approving the student for degree completion).
This position manages well over 2,000 admissions applications per annual
admissions cycle and supports more than 1,200 enrolled students.
Therefore, the individual in this position deals with a variety of topics and
issues that affect students, staff, and faculty, and must have a thorough
understanding of Graduate School and university policies, as well as the
ability to independently apply these policies to different situations in
different contexts, excellent written and verbal communication skills, and the
ability to analyze and problem solve many different types of situations.
This position is responsible for managing and monitoring application fee
payments, including processing check payments in ConnectCarolina,
processing refunds via TouchNet, and resolving payment issues via TouchNet
and the Office of the University Cashier. This position also monitors student
accounts for enrollment deposit payments and counsels the University
Cashier to apply enrolment deposit payments to appropriate admit terms.
This position frequently provides feedback and oversight for internal and
campus policies and processes, and assists in establishing Graduate School
procedures, as well as developing strategy for best practice for campus
partners, including academic programs, departments and campus partners.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Skills, Knowledge and AbilitiesThe following essential knowledge, skills and abilities are required for
success in this position: strong working knowledge of Microsoft Office and a
demonstrated record of strong organizational and customer service skills.
Excellent communication skills (both oral and written) as well as the
demonstrated ability to manage multiple and changing priorities and to meet
deadlines are also important.
One year (or more) of working experience in an academic environment
(working with faculty, staff and students) is strongly preferred. Applicants
who have a working knowledge of ConnectCarolina, ImageNow, and
Admissions systems are highly desired. The department also prefers
applicants with knowledge of UNC’s student policies and procedures.
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Applicant DocumentsRequired Documents- Cover Letter
- Curriculum Vitae / Resume
- List of References
Required fields are indicated with an asterisk (*).
- * Please select the response below that best describes your experience/education for the Student Services Specialist position.
- Bachelor's, Master's, and/or Doctorate
- Associate's degree and at least 2 years of related experience
- Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
- Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
- None of the above
- * How would you define an effective Student Services Specialist and what qualities would you bring to this position?
(Open Ended Question)
- * Do you have experience supporting admissions processes in higher education?
- Yes
- No
- * Do you have recent experience working with enrolled university students?
- Yes
- No
Organization
The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.
Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.
Undergraduate Enrollment: 19,117
Graduate/Professional Enrollment: 10,894
Total Student Enrollment: 30,011
Founded: 1789, as the first state university in the United States
Type of Institution: Public, four-year
Undergraduate Admission: 15,961
Graduate/Professional Enrollment: 10,039
Total Student Enrollment: 26,000
Faculty: 3,000
Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent
Faculty/student ratio: 1/14
Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.
Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.
Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.
Size of freshman class: Approximately 3,400
Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.
Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!
Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu
Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu
Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.
Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career
Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.
Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.
Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci
The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad
The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors
Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.
UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.
UNC offers ROTC programs in all branches of national military service.
Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.
Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm
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