Support Professional, Disability Support Services Testing Proctor

Job description

Date: October 15, 2019

Position Title: Support Professional, Disability Support Services Testing Proctor


Posting Number: 1017

Hours Per Week: 40 Hours/52 Weeks

Salary Schedule: APSS, Level B - $17.08/hour

Reports to: Program Director, Disability Support Services

Posting closes: October 29, 2019


The DSS Testing Proctor is responsible for the operations of the Disability Testing Center.  This person sits at the front desk, checks students in, answers phones, schedules appointments, manages student employees, manages the coordination of a variety of tests ensuring confidentiality, accessibility and test security, places orders for alternative textbooks, demonstrates assistive technology to students, and helps to ensure that testing accommodations approved by DSS are implemented as required under the Americans with Disabilities Act.  This position must interact effectively in a fast paced, high traffic environment that works with students, faculty and staff.


  • Provide a friendly, supportive and welcoming student experience and environment while demonstrating highest level of confidentiality and appropriate discretion.
  • Adhere to GRCC’s testing standards while meeting ADA accommodation requirements and verify student eligibility for services.
  • Understand the nature of the ADA and the importance of timely accommodations.
  • Hiring and training student employees to do the same.
  • Serve as liaison for the Disability Support Services Office, by providing information about the testing accommodations process, reporting testing anomalies, and working with counselors/advisors to teach policies and procedures to students
  • Schedule, administer and monitor testing accommodations including: test reading, scribing, print enlargement, as well as set up various technologies used during test taking. Assist other offices on campus with guidelines to ensure uniformity of accommodated testing.
  • Manipulate Word, PDF, print and audio tests in order to convert documents to the most accessible format.
  • Create and maintain effective communication among students, faculty and staff regarding testing procedures and the accommodation process.
  • Be on call for disability testing issues.
  • Answer telephone, check voicemail and email daily, taking action as needed.
  • Manage resolution of routine student service issues using sound judgment and coordinate resolution of significant student service issues with the appropriate supervisor and staff.
  • Generate reports for use in Perkins Grant final report as well as those internal use.
  • Assure access to alternative textbooks by obtaining quotes, ordering from publisher or textbook supplier. Alternative textbook creating using scanning and OCR process when no other option is available.
  • Perform other duties as assigned by DSS Supervisor or Assistant Dean of Student Affairs.
  • Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position.


  • Print transcripts, schedules, and other student record information as requested.
  • Maintain records and inventory of adaptive/assistive equipment, placing a hold on student accounts when items are not returned. Contact Financial Services to place students in collections when necessary.
  • Provide limited support to students by troubleshoot technology and alternative format issues, contacting IT when necessary.
  • Assist IT in the review of purchase requests and adaption of new adaptive/assistive technologies to be used in the DSS Testing Center.
  • Seek ongoing professional development of test center security and management.







  • Associate’s degree required.




  • A minimum of three or more years of customer service experience (preferably in a higher education setting).


  • Basic knowledge of ADA requirements.
  • Proficient computer skills in Microsoft Office (MS Word, Excel, Access, PowerPoint) required, recommended PeopleSoft, Gmail Suite, SARS and Image Now.
  • Proven ability to do detailed work independently with highest level of accuracy; ability to handle multiple tasks; self-starter.
  • Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness.
  • Maintain strong working knowledge of GRCC catalog, policies, and procedures.
  • Excellent interpersonal, problem solving, analytical and complaint resolution skills.
  • Ability to handle multiple tasks simultaneously with a high level of accuracy.
  • Excellent organizational skills and the ability to prioritize and complete tasks in a timely manner.
  • Must be proficient in verbal, written, and interpersonal communication skills.
  • Project a professional image including punctuality and good attendance record.
  • Demonstrated ability to work effectively with a diverse population which includes individuals with disabilities.
  • Strong interpersonal skills and demonstrated ability to work as part of a team.
  • Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. An in-basket assignment may be required.

Mental Demands:

  • Be creative and innovative including problem-solving abilities.
  • Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions.
  • Patience and understanding in regards to working with a diverse population of students.
  • Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner.
  • Have high moral and ethical standards to ensure testing integrity is maintained.
  • Have ability to prioritize and organize.
  • Demonstrated initiative and problem-solving abilities, and ability to exert initiative and resourcefulness.

Physical Demands:

  • Must be able to lift and move 5 pounds.
  • Must be able to work at computer station and be mobile in the testing center
  • Must be able to visually observe testers behaviors and actions via video and screen sharing to ensure test integrity


To apply for this position, please visit our website at  Grand Rapids Community College is only accepting online applications for this position.  Submit a cover letter and resume in one document.  The opportunity to apply for this position will close on October 29, 2019 at 11:59 PM ET.  Individuals with diverse backgrounds are encouraged to apply.  Grand Rapids Community College is an Equal Opportunity Employer.




Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.  The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.




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Job No: 1017
Posted: 10/16/2019
Application Due: 10/29/2019
Work Type: