Job Title: Computer Technical Support Consultant 1, UCP 4
Location: Storrs Campus
Regular/Temporary: Regular
Job ID: 2020232
Job Posting

The University of Connecticut, Information Technology Services (ITS), is seeking a highly technical and self-motivated Audio/Video (AV) Support Technician - Computer Technical Support Consultant 1 (UCP 4). The successful candidate is an energetic IT professional who is excited by delivering “best in class” services.

Under the direction of the Manager of Academic IT AV, this position is responsible for the day-to-day operational support of the University’s classroom audiovisual systems, including: video conferencing (VTC), lecture capture (LC).

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

DUTIES AND RESPONSIBILITIES

• Provides installation, maintenance, and troubleshooting support for information system applications and related peripheral hardware.
• Monitors and responds to hardware and software problems by utilizing a variety of hardware testing tools and techniques.
• Provides software and system troubleshooting and support.
• Provides technical support and training to end-users.
• Provides classroom technology support, both remotely and in person.
• Supports installation and configuration of new AV/VTC/LC hardware and reconfiguration of existing hardware.
• Provides maintenance, troubleshooting, and repair services for AV/VTC/LC and conference room systems.
• Troubleshoots, identifies, and corrects any AV/VTC/LC equipment malfunctions.
• Creates and distributes support documentation for video conferencing and lecture capture software currently supported by ITS.
• Other related duties as required

MINIMUM QUALIFICATIONS

1. Bachelor’s degree in Computer Science or related field or equivalent combination of education and training
2. One or more years of related experience.
3. Aptitude for and willingness to develop skills in teaching, good communication ability and excellent writing skills.
4. Demonstrated ability to work well with people, to handle technical problems, to work well under stress and to follow complex plans and strategies.
5. Excellent customer service skills.
6. Ability to read diagrams, schemata and technical manuals.
7. Experience troubleshooting cabling utilizing hand tools, Testers, etc.
8. The ability to travel to all University locations.
9. The willingness and ability to work occasional weekends and outside normal work schedule.

PREFERRED QUALIFICATIONS

1. Demonstrated ability providing technical assistance at an educational institution.
2. Experience supporting complex audio video systems.
3. Lecture Capture experience, preferably with Kaltura.
4. AMX Programmer Certification.
5. Familiarity with Cisco video and web conference solutions.
6. Avixa AV Technology Certification.
7. Certified Technology Specialist (CTS) credential.

APPOINTMENT TERMS

This is a full-time, permanent position. The work schedule for this position is 35 hours/week: Fall/Spring semester: Monday – Thursday 10AM to 6PM, Fridays 8:30 AM to 4PM; Summer/Winter Breaks: Monday – Friday 8:30 AM to 4PM.

The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate’s background and experience. For additional information regarding benefits visit: http://hr.uconn.edu/benefits-summaries/. For additional information about the University visit: http://www.uconn.edu/ and for detailed position information and the job description visit: http://uitsjobs.uconn.edu.

TO APPLY

Please apply online at www.jobs.uconn.edu, Staff Positions, Search #2020232. Please submit an online application that includes a cover letter, a resume and contact information for three (3) professional references.

Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search # 2020232)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on October 29, 2019.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp.

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

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