Case Manager, Student Outreach and Support

Job description

Campus Life and Inclusive Excellence (CLIE) is the student affairs division of the University of Denver. CLIE includes Housing and Residential Education, Academic Resources, Student Engagement, Health and Counseling, and the Center for Multicultural Excellence.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging student to:

  • Reflect on their values and identities;
  • Recognize their strengths and acknowledge areas for further growth;
  • Understand the importance of needing support and seeking it;
  • Cultivate their passions; and
  • Foster the public good

Student Outreach & Support (SOS) helps students succeed by connecting them to resources, developing a plan of action to meet their goals, and navigating challenging situations. The SOS staff creates an inclusive and welcoming environment for students to develop skills in self-awareness, self-advocacy, resilience, and navigation to maximize their educational experience.

Position Summary

The Case Manager position supports the needs of students in areas related to academics, mental and physical health, economic concerns, discipline issues, family relationships and difficulties with social adjustments through a variety of interventions, referrals and follow up services. Responsibilities include information gathering, needs assessment, risk assessment, crisis intervention and case management. The position also involves collaboration and consultation with faculty, staff, health care providers, parents, and colleagues within the University.
This is a full-time (1.0 FTE), 12-month position. Reports to the Associate Director of Student Outreach & Support.

Essential Functions

  • Case Management
    • Uses a comprehensive case management system to support the needs of students in areas related to academics, mental and physical health, economic concerns, discipline issues, family relationships and difficulties with social adjustments through a variety of interventions, referrals and follow up services.
    • Makes outreach to and follows up with students as needed
    • Communicates with campus and community partners as needed
    • Maintain concise and accurate electronic case management records
  • Education and Training
    • Participates in training and educational events for the campus community
    • Consults with members of the campus community on individual student cases
  • Collaboration
    • Collaborate with campus partners to identify ways to effectively support students
    • Serve as an ambassador to the office in identifying and maintaining relationships within the campus community
  • Administrative
    • Administer various programs within the SOS office (ie. Medical Leave of Absence, Fund programs, Bereavement Notification, Basic Needs Assessment, etc.)
    • Other Duties as assigned

Knowledge, Skills, and Abilities

  • Excellent communication and interpersonal skills with the ability to present effectively to a variety of audiences, including faculty, administrators, students and student affairs staff.
  • Strong organizational, planning, and program development skills.
  • Ability to collaborate with departments across the university.
  • Strong problem-solving skills and demonstrated track record of effectively working with students in crisis.
  • Ability to work effectively with parents and families.

Required Qualifications

  • Bachelors degree
  • Experience with case management.
  • Experience working with individuals with emotional and mental health conditions.
  • 1-3 years experience working in higher education, social work, or related field or equivalent combination of education and experience.

Preferred Qualifications

  • Masters degree, or coursework completed towards a Masters degree in Counseling, Psychology, Social Work, Higher Education, Student Development or related field.
  • Experience working with college students
  • Experience with and knowledge about, and skills in, developmental, psychological and medical issues in the college student population.
  • Experience with proactive and preventative education and programming.
  • One (1) year working with high risk populations including assessing suicide ideation
  • Experience with crisis case management
  • Experience working with students from diverse backgrounds, experiences, and identities
  • Experience with the Microsoft Office environment and the ability to communicate effectively through email is essential.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
This position requires employees to work onsite 8:00am-4:30pm with weekends, evenings and holidays as required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 29, 2019.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Range:
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.




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Job No: 492750
Posted: 10/15/2019
Application Due: 12/14/2019
Work Type:
Salary: Negotiable