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Student Services Coordinator

Employer
University of South Carolina
Location
Columbia

Job Details

Posting Details

Posting Summary

LogoPosting NumberSTA00930PO19Classification TitleStudent Services Program Coordinator IInternal TitleStudent Services CoordinatorCampusColumbiaWork CountyRichlandCollege/DivisionCollege of Engineering and ComputingDepartmentCEC College of Engineering and ComputingBand 4Advertised Minimum Salary $27,527Advertised Salary RangeCommensurate with Education and ExperienceLocation of VacancyPart/Full TimeFull TimeHours per Week37.5Work Schedule

Monday through Friday, 8:30 AM – 5:00 PM

Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff PositionFull-time Equivalent (FTE)Basis 12 monthsJob Search CategoryStudent Services About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Benefits for FTE, Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Benefit Eligibility TypeFull-Time Equivalent (FTE)South Carolina RetirementYesState Insurance ProgramsYesAnnual LeaveYesSick LeaveYes Position Description

Advertised Job Summary

This position provides professional services for the Academic Advising Program in the College of Engineering and Computing. This front-line position provides general information to students regarding admissions, advisement, and registration. The position assists students with academic forms and student record transactions. The position assists academic advisors and other advising staff with caseload management and special projects. The position also plans, coordinates, and assists with student engagement programs for undergraduate engineering and computing students.
Duties include:

Reception: Serve as director of first impressions for the Student Services Office. Greet and assist students, family members, faculty, staff and other walk-in visitors. Answering the main phone line and manage the Student Services email account. Receive and respond to or redirect inquiries from college webpage contact forms such as Formstack. Maintain up-to-date knowledge of the status of academic programs and support services in the college. Provide general information to current and prospective students. Explain policies and procedures related to admission, progression, course selection, registration, and graduation. Refer students to other individuals and offices, as appropriate.

Records Processing. Assist students with academic forms and student record transactions. Receive student forms requiring college approval, including Transient Enrollment, Study Abroad, Senior Checks, Petitions, and other student record transactions. Review forms for completeness and compliance with university policies and procedures, route forms for college approval, notify appropriate university offices, and notify students of status and next steps. As needed, update student records.

Advising Services: Assist with coordinating college-wide advising services. Manage advising kiosk and bulletin boards. Update advisor-advisee database. Assist with enforcing college progression and graduation policies including repetition of coursework, minimum course grades, and Program GPA. Participate in training and professional development related to advising. Perform other duties as assigned.

First Year Advisor Support: Assist First Year advisors with caseload management and reporting functions. Maintain knowledge of First Year Advisor schedules. Buffer student traffic for First Year Advisors. As needed, assist students with making advisor appointments. Assist First Year Advisors with student correspondence, such as sending appointment follow-up emails on behalf of advisors. As directed, lift advisement and registration holds, and execute other student advising transactions.

Student Programs and Events: Coordinate programs and events for undergraduates. Coordinate Major Change Workshop sessions and Readmit Student reboarding. Assist with the implementation of New Student Orientation. Assist with events and services for current and prospective students during the academic year. Other duties as assigned.

Minimum Qualifications (Classified and Unclassified positions)

Bachelor’s degree.

Preferred Qualifications

Previous experience working in a university student services office. Experience providing professional support related to advising and other student services. Experience with planning and implementing undergraduate student engagement events and programs.

Knowledge/Skills/Abilities

Knowledge of university academic policies and procedures. Ability to complete concurrent tasks in a high-paced work environment with frequent interruptions. Ability to establish and maintain effective working relationships with faculty, administrators, staff, students, parents, coworkers and the general public. Ability to communicate effectively.

Position Attributes

Hazardous weather categoryNon-EssentialSafety Sensitive or Security SensitiveNo Posting Detail Information

Number of Vacancies1Desired Start Date11/01/2019If Research Grant/Time Limited, give end dateJob Open Date10/14/2019Job Close Date10/21/2019Open Until FilledNoSpecial Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by October 21, 2019.

Quicklink for Postinghttp://uscjobs.sc.edu/postings/69089EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least a bachelor's degree?
    • Yes
    • No
  2. * What is your experience with providing student information?

    (Open Ended Question)

  3. * What is your experience providing university student services?

    (Open Ended Question)

  4. * How much work experience do you have serving in an administrative support position?

    (Open Ended Question)

  5. * What is your experience with programs and event planning?

    (Open Ended Question)

  6. * Explain the role you prefer to play on a team?

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents
  1. Other Supporting Documents

Organization

Working at University of South Carolina

With more than 200 years of history and tradition, the University of South Carolina is redefining itself for decades to come. There's never been a better time to be at South Carolina, the state's flagship university and one of only 62 public universities to receive the Carnegie Foundation's highest designation for research.

The University is located in the heart of South Carolina in the capital city of Columbia, which is the nexus of government, a thriving arts and culture center, a venue for big-time Southeastern Conference intercollegiate athletics, and a community that is reinventing itself with redevelopment projects citywide. Much of the development is tied to land along the scenic, slow-moving Congaree River. Working with government, business, and community leaders, Carolina has developed a unified plan that will allow the University to expand from its origins on the historic Horseshoe to its future-Innovista, a research and innovation district that will stretch to the banks of the Congaree.

Innovista represents a new vision for research by creating a vibrant, urban community where students and researchers, including those from private firms, will live, work, learn, and play. Innovista will represent the University's four core research areas-hydrogen fuel cells, nanoscience and technology, biomedical and public health, and the environment-but will include other initiatives and business partners that serve the knowledge economy. Innovista's first private tenant, for example, is a leader in software applications for the insurance industry and will create several hundred high-paying jobs.

By attracting similar companies and jobs-and by capitalizing on an attractive location for restaurants and residential and retail space-Innovista will help drive the economy and increase per-capita income in the city and state. Recreational space will include a world-class waterfront park along the Congaree River and a new stadium for the Gamecocks' nationally ranked baseball program. Greenway paths for biking, walking, and running already line much of the river area. Innovista's 8 million square feet will blend seamlessly with the Vista, the city's nearby entertainment district of restaurants, bars, shops, and art galleries.

Chartered in 1801, Carolina began classes in 1805 with nine students and a single building, Rutledge College. As the campus grew and buildings were added during the next 50 years, a horseshoe layout was adopted. Today, the Horseshoe is on the National Register of Historic Places, with 10 of its 11 buildings dating to the 19th century. Those renovated buildings house, among other areas, the South Carolina Honors College and Undergraduate Admissions, representing much of the University's current and future lifeblood.

In fact, incoming freshman classes have never been larger or more competitive. The freshmen from fall 2006 set records for their size (more than 3,700) and SAT scores (1171 average). Freshmen enrolling in the Honors College had average SAT scores of 1398. Members of the University's prestigious scholarship programs, Carolina Scholars for in-state students and McNair Scholars for out-of-state students, had average scores of 1449 and 1477, respectively. Total enrollment at Carolina for undergraduates and graduates is more than 27,300, with some 350 degree programs to choose from. Since 1994, Carolina students have earned more than $9.9 million in prestigious national scholarships such as the Goldwater, Truman, Rhodes, and NSF scholarships and the Fulbright Fellowships.

South Carolina's student body is diverse. In fact, Carolina was recently recognized as the state flagship university with the highest percentage of African-American student enrollment in the nation. Research by the Journal of Blacks in Higher Education shows African-American students made up 14.7 percent of enrollment in 2004, the latest year available. The JBHE also ranks Carolina eighth in the nation in percentage of African-American faculty at a state flagship university with 4.3 percent.

The University's faculty garnered a record $173.3 million in federal, state, and private funding for research, outreach, and training programs in 2005-06, and several key hiring plans will introduce more talent and expertise to the faculty ranks. An aggressive campus building master plan and the faculty recruiting initiatives will change the collective face of the University and the faces of many of its key teachers and researchers.

South Carolina is recruiting world-class faculty to be endowed chairs-and change agents-for a series of "research centers of economic excellence" in areas such as nanoelectronics, polymer nanocomposites, brain imaging, regenerative medicine, cancer therapeutics, drug discovery, vision research, hydrogen fuel cells, and travel and tourism technology. These centers, some in collaboration with other state research universities and health and hospital systems, are funded with $30 million annually in state lottery money, as well as private matching money. Carolina is in the midst of a faculty recruitment plan to hire 600 new members. The Faculty Excellence Initiative is recruiting 150 faculty, many in interdisciplinary clusters of emphasis, while the Centenary Plan will recruit 100 elite research faculty to lead the University's core initiatives. Additionally, 350 faculty will be hired across disciplines to replace retirees over the next few years.

The University has forged a number of international collaborations in research, and the University's global connections are also strong in academics, particularly in international business. U.S. News & World Report has consistently ranked the Moore School of Business best in the nation for its undergraduate and graduate programs in international business; the undergraduate program is No. 1 for the 10th consecutive time, while the graduate program is No. 1 among public universities for the 18th consecutive year and No. 2 overall, continuing a streak of 18 years with a top-two overall ranking.

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