Health Center Service and Outreach Coordinator
Health Center Service and Outreach Coordinator Share this JobLife Chiropractic College WestPostedNovember 11, 2019Employment TypeFull-timeCompensationCompetitiveCompanyLife Chiropractic College West
Location25001 Industrial Boulevard
Hayward, CA 94545
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Life Chiropractic College West is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.
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Life Chiropractic College West (Life West), is a leader in chiropractic education. Our dedicated focus on the profession sets us apart from other institutions making our doctoral and continuing education programs some of the most sought-after in the world.
Through a leading-edge curriculum and clinical training experience, we provide graduates with the knowledge, skills, philosophies, attitudes, and competencies to be the best in their field. Life West also empowers transformation. We believe that an outstanding education provides opportunities and resources far beyond the classroom experience. Our mission is to support the full career lifecycle from the classroom to retirement.
The vision of Life West is to create a brighter future for humanity through graduating chiropractors who have a deep understanding of service, and of the innate potential of the human body to heal and adapt to its environment. The Doctor of Chiropractic program prepares graduates for personal and professional fulfilment in a climate of giving, doing, loving and serving from a place of abundance.
Under the direction of the Vice President of Clinical Operations (VPCO), the Service and Outreach Coordinator oversees the various outreach events and service opportunities for the interns at Life Chiropractic College West. These include local outreach for the sake of sharing the chiropractic message and building the Health Center practice via interns, Service trips both locally (Mission Trip America (MTA)) and abroad in other countries. The coordinator oversees the organization, tactical and technical details arranges for functions and insures they are staffed both locally and abroad.
The coordinator will also learn the functions of the preceptor program ensuring depth, support and continued function of the program in the absence of the preceptor coordinator (EA to the VPCO). The EA and the service and outreach coordinator work together to ensure that both functions, service to the community, profession and LCCW interns is uninterrupted and performed at high standards.
Creates and maintains policy and procedures for the outreach department and service trips.
Organizes a calendar and schedule of college supported outreach events.
Organizes event and promotes events ensuring that each is staffed by interns.
Assists interns in the development of their own outreach events.
Ensures that all events are scheduled, performed and run in compliance with college policy and local and federal laws and regulations.
Organizes, schedules and oversees service trips per college policy and strategic plan including:
Recruitment of interns and doctors (faculty), arranging travel (flights, hotels, etc.) for various trips and events, ensuring that participants qualify for travel to the intended destination and have the required information and assistance to receive visa, licenses and other needed documents for the travel to and from the events.
Assists the VPCO in their duties related to the organization and implementation of service trips and opportunities both locally and abroad.
Will also provide assistance as needed to the Director of HC Compliance and Data Architecture to develop and produce needed reports including distribution of reports and data.
Accurately compiles and completes reports.
Effectively composes, transcribes and edits confidential correspondence and documents in accordance with established College and Health Center policies and procedures.
Provides prompt and courteous assistance to customers (both internal and external) in the interpretation and clarification of College and Health Center policies and procedures, and serves as a liaison between administrative officers, clerical staff, patients, visitors, other campus constituents, etc.
Exercises initiative and judgment in responding to problems or complaints promptly; courteously and in accordance with established policies and procedures, or if unable or promptly refers to the appropriate party or department to ensure problem resolution.
Prepare invoices, reports, memos, letters and other documents using word processing, spreadsheet, database or presentation software.
Handle confidential information.
Plan, organize and coordinate the administrative aspects of the executive’s office functions related to outreach and service including reports, budget reconciliations, purchase orders, department organizational charts.
GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS
In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:
Values, Mission and Goals: All employees are expected to know and work by the College's values, mission and goals as set out in the college Strategic Plan.
Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees.
Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.
SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS:
Assignment typically requires a detailed knowledge of organization’s operations, organizational procedures, and personnel
Demonstrate ability and temperament to work with sensitive information
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
Demonstrate attention to detail.
Demonstrated time management skills to plan, manage and coordinate executive’s activities and major functions.
Work requires a business/office management background generally equivalent to a bachelor’s degree in a business or secretarial-related field or equivalent combination of education and experience.
Advanced knowledge and proficiency in the operation and use of personal computers utilizing word processing, spreadsheet and database management software programs (e.g., Word, Excel, Access and Outlook), internet access, etc.
Understanding of, sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students, faculty, staff and the community.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Discretion and confidentiality at the highest level.
Excellent analytical and problem solving skills.
Proven project management and organizational skills.
Ability to work with a diverse population.
Ability to work independently in a fast-paced environment and as a team member.
Provide professional services with integrity.
Provide professional services objectively.
Maintain the knowledge and skill necessary to provide professional services competently.
Be fair and reasonable in all professional relationships. Disclose conflicts of interest.
Protect the confidentiality of all client information.
Act in a manner that demonstrates exemplary professional conduct.
Provide professional services diligently.
Able to spend long hours sitting, standing, and lifting up to 25 pounds.
Nature of work requires an ability to operate standard business office equipment.
Requires ability to communicate and exchange information clearly and concisely.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Work is performed primarily in a standard office environment with extensive contact with the public.
Life West is an Equal Opportunity Employer. It is the College's policy to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Life Chiropractic College West. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.
- Creates and maintains Policy and procedures for the outreach department and service trips
- Avanced knowledge and proficiency in the operation and use of personal computers utilizing word processing, spreadsheet and database management software programs.
- Competitive Banefits