The Shared Services Center is comprised of a diverse group of experts in multiple fields. Our passion is working together and collaborating with other departments to reduce administrative burden on faculty and staff so that they can focus on supporting the education of our students. We strive to be a trusted and innovative partner delivering exemplary administrative services in support of the DU community.

Position Summary

The Director of Disbursements is responsible for providing leadership in Shared Services by managing multiple functions and operational processes along with providing strategic support and analysis. In this key role, this individual will direct and manage all transactions and operational activities which include accounts payable, travel and expense program, University banking card program, payroll, and time and attendance system. The Director of Disbursements oversees four direct and seven indirect reports. The successful candidate will be a driver of transformation and manage change initiatives to ensure successful implementation. The effective individual will provide oversight to managers on day to day operations to support the business strategies ensuring continuous improvement and exceptional customer service. The Director of Disbursements will be responsible for evaluating, developing, and implementing disbursement policies and procedures. This Position reports to the Executive Director of Shared Services.

Essential Functions

• Direct and manage day-to-day operations of the University's disbursement functions including accounts payable, travel and expense program, University banking card program, payroll, and time and attendance system.
• Responsible for oversight of tax compliance with the disbursement function including W-2, 1099, 1042-s and other related reporting.
• Provide strategic leadership, innovation, and planning with respect to disbursement policies and procedures.
• Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests.
• Provides direction and is the go-to person for the team on disbursement governance matters.
• Ensures high levels of performance, achievement of goals, and quality of results through managers and team members. Lead by example and create an environment that fosters process efficiency and effectiveness though encouraging ideas for process change.
• Ensure the shared services functions meet user requirements and provides services that exceed customer expectations.
• Build and maintain relationships by collaborating across units and departments to foster trust, commitment, accountability and results.
• Analyze and evaluate business processes and recommend actions to streamline processes and improve operational efficiencies.
• Continuously monitor the effectiveness of existing technology and systems to ensure applicability and usefulness of systems.
• Evaluate and implement new technology solutions in partnership with IT to enhance and improve effectiveness of Shared Services.
• Accountable for developing and implementing strategic plans for the payments functions within Shared Services.
• Oversee benefits reconciliation function and management of all university change funds.
• Develop appropriate and useful measures and metrics to assess and understand department wide service levels, department and individual performance levels, customer satisfaction, and other information necessary to continuously improve the quality and efficiency of service.
• Actively support and contribute to DU's commitment to diversity and inclusiveness.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Considerable knowledge of business processes and systems
• Deep understanding and appreciation for automation and the use of technology as an enabler of high quality services and performance levels
• Supervisory experience including ability to develop and lead staff
• Excellent written and verbal communication skills
• Has a high level of understanding of federal, state, and local legislative requirements on finance matters (accounts payable, payroll, and general accounting).
• Knowledge of higher education culture, governance, structures and mission
• Demonstrated focus on customer service and compliance
• Ability to transfer knowledge to co-workers in a collaborative and engaging manner
• Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality
• Ability to work collaboratively and in partnership with IT to assess and improve technology needs

Competencies:

• Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
• Integrity/Ethics: Follows through on commitments and communicates honestly, and encourages others to do so. Demonstrates integrity and ethics, and acts in support of the University's best interest.
• Change Management (Managing for Results): Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
• Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Teamwork/Engagement: Works collaboratively with others to achieve organizational goals. Displays enthusiasm about being part of the team. Treats others with respect. Supports the work of team members and personally contributes an appropriate share of the work to team projects.

Required Qualifications

• Bachelors Degree in Accounting, Finance, Business Management or equivalent education and experience.
• 5-7 years of experience in finance or accounting role
• 3-5 years of experience in a management role
• Experience in designing new processes and integrating technology to provide services in finance, accounts payable, payroll and customer relationship Management.
• Excellent written and oral communications skills.

Preferred Qualifications

• Masters Degree in related field i.e. accounting, finance, business management.
• Experience with Banner and other systems / technologies used to deliver efficient business services.
• Experience with software selection and implementation.

Working Environment

• Team oriented
• Collaborative
• Engaged, professional, supportive
• Challenge the status quo to seek highest levels of performance and service quality

Physical Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on October 28, 2019.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Range:
Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.