Desktop Computer Support and Audio Visual Technician

Job description

Posting Details

Position Information

Job TitleDesktop Computer Support and Audio Visual TechnicianUnion LevelDepartmentInformation Systems (SF) (22 - 12205)CampusSan FranciscoPosting Number201301860PFull or Part TimeFull TimeNumber of Months12Work SchedulePosition End DateOpen Date09/10/2019Close DateOpen Until FilledYesSpecial Instructions to Applicants Position Summary Information

Primary Purpose

Reports to the Assistant Vice President for SF Campus Technology Services; provides quality customer service in the area of audio visual, desktop computer, application, network and printer support to the University Center and the Dental School administrators, faculty, staff, and students.

Essential Functions

1.Perform day-to-day audio visual (AV) support, including scheduling, end-user coordination training, and troubleshooting audio visual, lecture capture, digital signage and video conference systems.

2.Provides on the phone, on-line and in-person technical support and guidance to faculty, staff and students with Windows and Mac OS X hardware, applications, mobile devices, printing and network issues. Sets-up, configures, trouble shoots and upgrades desktops and peripherals.

3.Troubleshoot issues to include but not limited to software, applications, desktops, laptops, mobile devices, AV systems, lecture capture systems, digital signage systems, video conference systems, networks and printers.

4.Perform major systems upgrades, failed equipment replacement, new OS installs, image computers and computer management as needed.

5.Uses help desk request system and provides help desk services as part of a support team. Redirect problems to appropriate resource.

6.Administer and maintain Digital Signage TVs and software (Add Power, ConnectedSign).

7.Remain up to date on new technologies, tools and applications related to this position.

8.Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology Services.

Minimum Qualifications

Knowledge of:
1.Audio visual systems, video conferencing, lecture capture and digital signage (Crestron AV controls, Cisco TMS, Sonic Foundry Mediasite, SVSi, Just Add Power)
2.Computer management systems, personal computers, operating systems and related applications. (Windows 7/8, Mac OS X, Windows mobile/iOS/Android, Microsoft Office, iWork, JAMF Casper, Microsoft SCCM)

1.Minimum of two years desktop/network support within Windows and Mac environments.
2.Minimum of two years of experience in audio visual support role.

Bachelor’s degree in related field or combination of education and experience.

Preferred Qualifications

Ability to:
1.Provide effective training on innovations in technology.
2.Manage time, organize duties/assignments, and set priorities to meet multiple deadlines.
3.Work effectively and accurately with multiple interruptions.
4.Take initiative in the organization and maintenance of departmental responsibilities, projects, and procedures.
5.Work productively under pressure with minimal supervision.
6.Maintain high level of confidentiality of information.
7.Demonstrate excellent attention to detail, problem solving, judgment, customer service and follow-through skills.
8.Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, residents and students.

Working in a higher education institution.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.Work performed primarily in a general office and classroom/conference room environment.
2.Exposure to cooler temperatures and noise within a server room environment can be anticipated.
3.Position requires sitting, standing and walking a majority of working hours with occasional bending, stooping, squatting, reaching and grasping.
4.Frequent use of computer keyboard and telephone.
5.Ability to lift up to 40 lbs.

Hiring RangeCommensurate with experienceBackground Check Statement

Applicants who are selected as final possible candidates must pass a criminal background check.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this employment opportunity?
    • University of the Pacific Website
    • Craigslist
    • LinkedIn
    • Association of American Colleges and Universities (AAC&U)
    • Chronicle of HIgher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Higher Education Recruitment Consortium - Northern California (NorCal HERC)
    • Modesto Bee
    • Pacific Employee
    • Personal Referral
    • Professional or Association Listserv
    • Publication or website from a professional organization
    • Sacramento Bee
    • San Francisco Chronicle
    • Stockton Record
    • Agency Referral
    • Other Online Job Board
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents




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    Job No:
    Posted: 10/11/2019
    Application Due: 11/2/2019
    Work Type: