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Communications Supervisor; Public Safety

Employer: University of San Diego
Location: San Diego

Administrative Jobs: Institutional & Business Affairs, Communications & Marketing, Safety & Security
Employment Type: Full Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Communications Supervisor; Public Safety

Posting # 1586

Department Description:
The Department of Public Safety is located on the south side of Hughes Administration Center, and is open 24 hours a day, 7 days a week. The Department of Public Safety supports the mission and goals of the University of San Diego by providing a full range of community-oriented crime prevention and crime control services to contribute to the safety and security of the campus community.

University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed Description:
The duties of the Public Safety Communications Supervisor include managing and overseeing the daily duties of the public safety dispatchers as well as the ongoing development and implementation of standardized operating policies and procedures. This includes the operation of radio/telephone receivers, transmitters, computer aided dispatching (CAD), public safety records management systems, as well as fire and security alarm monitoring equipment including closed circuit video surveillance equipment and departmental radio procedures. Works with and assists dispatchers in learning radio transmission codes, local geography, departmental rules and regulations, and associated material. Prepares staff work schedules; reviews and evaluates employee's work performance; participates in the selection of new communications personnel and performs routine staff work as well as more complex dispatch duties. This position is responsible for the organization and assignment of all work activities of the communications personnel and will assist with staffing the 24 hour operation of the communications center. In addition, the Communications Supervisor is responsible for providing continuous technical oversight and ongoing evaluation of the department's video surveillance system, fire and security alarm systems, building access control system, computer aided dispatch system, telephone radio recording system, campus alert emergency notification system, portable radio communications systems, panic alarms, and SharePoint to ensure they are properly maintained and fully operational. The Communications Supervisor troubleshoots systems problems and oversees any necessary repair or maintenance required and coordinates repair with appropriate vendor. Responsible for providing technical guidance and recommendations to DPS Administration in development of short and long range planning for system improvements. Works under the supervision of the Administrative Investigations Sergeant. Exercises supervision of six dispatchers.

Duties and Responsibilities:
1. Supervises and Manages the Communications Center

Supervises and coordinates the day-to-day activities of dispatchers.

Interfaces with patrol sergeants and patrol lieutenant to ensure that all scheduled absences are coordinated with patrol officers and that dispatch personnel are properly prepared and briefed at the start of their shift.

Assists in the selection process for dispatch communications operators. Trains, orients, and cross trains new and regular employees in communications processes and procedures; oversees and reviews daily work products and records; completes employee performance evaluations; assists with resolving personnel issues.

Maintains and stays current in knowledge of state of the art and emerging technology, equipment and/or systems.

Creates protocol and maintains Policy and Procedures manual for all department systems operation.

Trains department personnel in operation and procedures for maintaining department security alarms, video surveillance, radio communications and emergency notification systems.

Performs the duties of a dispatch communications operator.

2. Provide security systems oversight and maintenance

Oversees system installations and maintenance required for operation of all systems. Conducts evaluation of system problem(s), repair or corrects problem(s) when appropriate or coordinates repair with appropriate vendor.

Provides technical guidance, recommendation and support to DPS Admin on all systems for security alarms, manual and electronic access, video surveillance, radio communications, computer aided dispatch (CAD), telephone/radio recording and emergency notification.

Manage records and database information for all security alarms, manual and electronic security access, video surveillance, radio communications, and computer aided dispatch, telephone/radio recording, and emergency notification systems.

Conducts equipment inventory and maintains permanent file records as to the name, type, location, age and life expectancy of all systems equipment. Notifies department head of missing, damaged or aging equipment in need of replacement.

Maintains and updates reference information on all technical systems operating instructions and contact information for vendor.

Develops and maintains a GEO file with blue prints of campus buildings to include documentation for location of fire and security alarm panels, video security, door alarm contacts and other security functions. Documentation for use during training exercises and campus emergencies; for distribution in an emergency to emergency services, field personnel, and administrators.

Manages and executes department business flow using SharePoint.

Responsible for updating and maintaining all document lists and files in SharePoint.

Responsible for overseeing proper database connections in order to update Department Cases, Approval Processes and Pertinent Lists.

Job Requirements:
Minimum and Preferred Qualifications:

High school diploma or GED equivalent required. Bachelor's degree preferred.

Three years of progressively responsible experience in an environment involving highly technical security systems preferred. Experience in a law enforcement or related environment preferred.

Demonstrated skill in records management and familiarity with records management practices preferred.

Demonstrated skill and ability to maintain basic operation of a variety of security technology systems preferred.

Demonstrated skill in the use of personal computers, preferable in a PC, Windows-based environment; all equipment and related operating software used for communications and public safety.

Performance Expectations - Knowledge Skills and Abilities:

Ability to supervise and train employees, including organizing and prioritizing and scheduling work assignments.

Possess excellent interpersonal skills; ability to work with various University constituents including parents, students, trustees, administrators and staff employees, vendors; conflict resolution, decision-making and implementation skills; experience in a leadership/supervisory role.

Develop, implement, and maintain a standardized operation manual consisting of policies and procedures relevant to communications.

Demonstrated teaching, training and leadership ability.

Demonstrated ability to administer and support various security technology systems.

Demonstrated excellent written and oral communication skills.

Working knowledge of security monitoring and fire alarm systems with ability to provide oversight of all communications systems, alarm systems, and video surveillance system, including related operating software to ensure that they are maintained in good working order; reporting equipment hardware and software problems for appropriate action.

Skill and ability to develop and establish written policies and procedures for operating and maintaining security technology systems.

Detail-oriented with strong organizational techniques and ability to multi-task in a fast-paced environment.

Ability to react calmly and effectively in emergency situations

Ability to foster a cooperative work environment

Knowledge of state and federal regulations, policies and guidelines for radio communication; knowledge of law enforcement policies and procedures for dispatching.

Excellent skills in the use of specific equipment and tools as identified below.

Ability to work flexible hours including weekends, evenings, and holidays; available for on-call assignments and overtime.

Tools and Equipment Used:

Personal computer (preferably PC with Windows environment)

Alarm monitoring systems and video surveillance system

Copier, fax machine and other related office or communications equipment

400 MHz and 800 MHz two-way mobile radio systems, personal computer, computerized fire and intrusion alarm system, card access and video security systems, E!911 system, telephone voice recording device, various software applications (computer aided dispatch system (CAD), emergency notification system, database, spreadsheet, word processing, etc.), multi-line telephone system, 10 key, and other standard office equipment.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Posting Salary: Commensurate with experience; Excellent Benefits.

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.USD: Human Resources: Benefits

Special Application Instructions:
Visit https://jobs.sandiego.edu/en-us/job/493835/communications-supervisor-public-safety to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:
Hours:40

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.

Organization

The University of San Diego is a Roman Catholic institution committed to advancing academic excellence, expanding liberal and professional knowledge, creating a diverse and inclusive community, and preparing leaders dedicated to ethical conduct and compassionate service.

Located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean, the campus is a community treasure, with Spanish Renaissance-inspired buildings and breathtakingly beautiful landscapes.

Chartered in 1949, the university enrolls more than 7,000 students and is known for its commitment to teaching, the liberal arts, the formation of values and community service. In less than 60 years, the University of San Diego has grown from a local college with 50 students and a handful of professors to a nationally ranked university. This achievement is the direct result of a single, unwavering expectation: academic excellence.

USD offers more than 60 bachelor's, master's and doctoral degrees. The university adds depth to education by inspiring students to grow spiritually, morally and socially. The breadth of programs and depth of facilities means that students can easily find a course of study that ignites their intellectual fire. In the classroom, coursework across disciplines encourages students to develop their critical thinking skills.

Small class size means the instructors know their students and can stimulate curious minds with anything from participation in a research project to an after-class discussion on topic. Instructors welcome the free exchange of complex ideas in an environment of tolerance and civility. In this environment, students begin a lifelong habit of appreciating and cultivating their individual gifts.

To complement this instruction, the university's Honors program provides a challenging curriculum for USD's uniquely motivated students. The university also holds memberships in several honor societies, including Phi Beta Kappa.

While intellectual growth is key, USD adds depth to the education experience by inspiring students to grow spiritually, morally and socially. An active faith community invites widespread student participation. In the classroom, study is accompanied by an examination of ethics and values University of San Diego students inquire freely and challenge ideas, exercise moral, spiritual and social judgment, serve others, and contemplate social justice in their lives and in their chosen fields. These students are truly educated. These students achieve excellence.

Students, faculty and staff are active members of the community, volunteering time and expertise, fostering friendships, and working to preserve the region’s unique character. With a population of more than 7,500 students and approximately 2,000 employees, the university impacts the life of the area economically, politically and socially. In turn, the university welcomes the community to participate in campus life, through classes, special events, sports, forums and tours.

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