Part-time Information Specialist, Continuing Education

Job description

Job Title: Part-time Information Specialist, Continuing Education
Location: North Campus
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 999590
Job Details

Job Family

STAFF - Support Staff

Grade

C1

Salary

$8.68 - $9.12

Department

Continuing Education and Professional Dev.

Reports To

Program Manager

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

October 23, 2019


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The Part-time Information Specialist is responsible for meeting the public and answering telephone calls to respond to inquiries regarding a large range of class schedules and fees. This is responsible work critical to the mission of the Continuing Education department.


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  • Helps students select appropriate sections from the catalog of several thousand course offerings at five campus and several additional outreach locations
  • Provides accurate information gleaned from the catalogs and Continuing Education and Professional Development department staff members
  • Advises students regarding course requirements, books and/or materials, and testing pre-requisites
  • Guides students through the registration and payment process
  • Refers callers seeking more detailed information or advice to the appropriate department coordinator
  • Accepts registration forms and fee payments
  • Performs other duties as assigned

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  • High School Diploma or GED equivalent form a regionally accredited institution
  • Possess good customer service skills
  • Knowledge of class offerings and all departments within Continuing Education and Professional Development department
  • Possess superior ability to learn program details
  • Working knowledge of College organization
  • Ability to follow oral and written instructions
  • Possess excellent interpersonal and communications skills
  • Ability to project a positive image of the College and its programs
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

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  • Six (6) months prior customer service experience preferred

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Job No:
Posted: 10/10/2019
Application Due: 1/8/2020
Work Type:
Salary: