Job Title: Network Support Specialist
Location: Kendall Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 999581
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

14

Salary

$25.47 - $31.84

Department

Telecommunications and Operations

Reports To

Telecom Support Supervisor

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

October 16, 2019

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The Network Support Specialist performs moves, additions, changes, and provides continued support for all network and telephony equipment. This position works closely with the Telecom Support Supervisor to establish maintenance procedures, including preventative maintenance policies and schedules.

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•Ensures the development and use of an effective preventative maintenance program suitable to meet operational objectives
•Develops troubleshooting and flowcharts for technical use in localizing and identifying probable trouble and/or faculty components for network
•Installs and configures network equipment
•Recommends changes and upgrades to college and communications network systems
•Recommends and implements approved installation and maintenance standards and policies
•Assesses current services and operations for maximum efficiency, improvements installation / maintenance production and customer satisfaction
•Provides technical support and assists in monitoring and analyzing usage and system traffic, prepares reports for the managers
•Ensures integrity (completeness and accuracy) of the cabling infrastructure documentation
•Determines communication systems needs in a particular area
•Performs other duties as assigned

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•Four (4) years of related Information Technology experience supporting network equipment and infrastructure
•All degrees must be from a regionally accredited institution
•Knowledge and understanding of college organization, goals and objectives, and policies and procedures
•Ability to install network switches, IP phones, wireless access points and other network-attached devices.
•Ability to install, maintain, and troubleshoot uninterrupted power supply (UPS) equipment
•Ability to troubleshoot equipment failure and network outages
•Ability to write reports, technical documentation, and procedure manuals
•Must have complete understanding of TCP / IP network and related protocols
•Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization
•Ability use sound judgement to generate and evaluate alternative and takes action
•Ability to relate with people from varied background and be sensitive to cultural diversity, race gender, disability and other
•Must possess a valid driver’s license
•Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

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• This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

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