Posting Details

Job Posting Information

Vacancy TypeSHRAIs Internal Transfer OnlyNoTime Limited?NoTime-Limited Appointment LengthTitleUniversity Program AssociateBand LevelAdvancedWorking TitleBusiness Services Program Associate - Accounts PayableSalary Range$31,200 - $56,545Anticipated Hiring RangeCommensurate with Experience ($46,219 - $49,680)Salary Grade Equivalency65Position Number00065328Work ScheduleMonday - Friday, 8am-5pm, some overtime requiredDoes the regular and recurring schedule of this position result in the employee working more than ½ of their hours between 4 pm and 8 am? (Meal periods do not count).NoFull Time Equivalent (FTE)1.00Department110305 - CALS Business OperationsDepartmentCALS Business OperationsJob City & StateRaleigh, NCPrimary Function of Organizational Unit

The CALS Business Operations (CBO) is an administrative unit within the College of Agriculture and Life Sciences and has oversight of the College’s centralized financial and research administration services including, Business Services, Budgets and Planning, Research Administration, and Operational Support. The CBO’s mission is to provide exceptional customer service while supporting efficient and ethical use of resources. The CBO upholds the academic, research and extension goals and initiatives of the CALS community. The CBO is committed to providing exemplary and responsive customer care, to serving as subject matter expert regarding applicable state, university and federal policies, procedures, rules and regulations, and to achieving and maintaining operational excellence.

Essential Job Duties

The Business Services Program Associate is responsible for providing customer service and support for at least one of the many programs managed within Business Services. The programs include Travel, PCard, accounts receivable, and accounting and purchases processes submitted into Financials (specifically; JVs, IDJs, Requisitions, and Vouchers). The Business Services Program Associate is focused on providing high quality and cost effective services to the CBO and the CALS community for the respective program they are assigned.

This position is responsible for day to day support of the respective business programs processing to which assigned. The Program Associate will ensure that customer service requests and concerns are resolved and/or escalated to the appropriate Accounting Supervisor. The Program Associate will escalate requests to respective program supervisors that require SME knowledge and where no written guidelines, policies, or official opinions exist. The Program Associate will verify the status of transactions, account status, and other data to resolve customer inquiries and will process transactions for their assigned program(s). The Program Associate serves as a functional program expert, providing resolution on inquiries related to accounting of medium complexity. The Program Associate is responsible to provide first level support of concerns of their respective program and shares responsibility with other program associates to monitor and answer the CBO Helpline. The Program Associate may assist with training customers on self-service tools. The Program Associate will audit day to day submission of business requests through real-time audits and will provide feedback on audit findings and call queries and recommend strategies for resolution to the respective program’s Accounting Supervisor.

Other Work/Responsibilities

Other duties as assigned by the Supervisor. The Program Associate may provide transactional and program support for other programs outside of their regular assignment.

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Departmental Required Skills

• Demonstrated success in high pressure service settings.
• Ability to prioritize requests and duties.
• Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and PeopleSoft or similar software.
• Ability to maintain standards and compliance, but communicate respect and understanding.
• Aptitude to learn and retain a broad set of information about fiscal procedures and tools.
• Ability to communicate with several audiences with varied subject matter knowledge.
• Excellent written communication skills.

Preferred Experience, Skills, Training/Education

• Business services experience within a complex, public organization.
• Familiarity with shared services.
• Experience working with and contributing to a team.
• Experience working in a fast-paced, high-volume environment with deadlines and last minute requests.

Required License or Certification

N/A

Special Instructions

In addition to your application please submit a cover letter, resume, and the contact information for at least three professional references.

Please make sure that the work history listed on your application is identical to the work history listed on your resume.

Job Open Date10/08/2019Must Be Open Until---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)10/15/2019Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire DateAlternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?
   • NCSU Website
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Professional Organization
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other
2. If you learned about this vacancy from "other source" or "other website", please provide the source.

   (Open Ended Question)

3. * Please select the response below that best describes your experience/education for the University Program Associate position.
   • High school diploma/GED and at least 4 years of related experience
   • Bachelor's, Master's, or Doctorate in any field
   • Combination of post-high school education and experience in a related area to equal at least 4 years (ex: Associate's degree and 2 years of experience)
   • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years (ex. 1 year of high school and 7 years of experience)
   • None of the above
4. * This position requires excellent social skills and the ability to communicate effectively with several audiences with varied subject matter knowledge. Please describe how this requirement would pertain to your skill set.

   (Open Ended Question)

Application Materials RequiredRequired Documents

1. Cover Letter
2. Resume
3. Contact Information for References

Optional Documents