General Statement of Responsibilities

Provides welcome, information, intake, status, and referral services to current and prospective students. Acts as central point of contact for in-person, phone, email, and web-based student service, especially regarding registration, financial aid, and cashiering. Advocates for needs of students, teaches students to access self-service College resources. Leads loan counseling workshops. Communicates and acts in accordance with applicable federal and state regulations and institutional policies and procedures.

Supervision Received
Works under the general supervision of the Director of Enrollment Services.

Supervision Exercised
Supervision is not a responsibility of this position. May oversee student workers.

Examples of Duties - Essential Functions

1. Accurately processes incoming student forms and documents.
2. Updates reference guides and self-service tools, scans and copies documents, etc.
3. Instructs students in use of on-line resources; assists students with registration processes and procedures using on-line and in-person systems.
4. Processes batch registrations for off-site activities; processes transcript and enrollment verification requests. Inputs transfer course information into the College's articulation table.
5. Explains and provides information on how institutional policies and academic progress may affect student financial aid.
6. Questions discrepancies in financial aid application data and documentation.
7. Provides students with information on funding resources, application procedures and deadlines, and financial aid eligibility. Assists in application process as appropriate.
8. Maintains scholarship information and application access via Scholarship Central.
9. Provides educational benefits information to veterans.
10. Assesses and communicates financial aid file status information to students.
11. Processes payments, payment vouchers, and waivers. Records, balances, and deposits monies.
12. Assists students in understanding account balances, payment obligations, options and deadlines, and consequences. Interpret collection policies and procedures to students.
13. Provides tax credit information and statements to students upon request.
14. Maintains confidentiality and security of protected student information in accordance with FERPA regulations.
15. Serves as student advocate, as appropriate, regarding account resolution.
16. Performs other duties as assigned.

Screening Criteria

Education and Experience: An Associate's Degree is required. A Bachelor's Degree is preferred. Three years of direct customer service experience and a broad range of experience with current computer applications are required. A high degree of technical aptitude is required.

Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree.

Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s).

License: For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License and proof of an acceptable driving record are required. New employees establishing resident status in the State of Oregon must obtain an Oregon driver's license within 30 days (ORS 807.020 (1)).

Knowledge of: Federal student financial aid regulations and the Family Education Rights and Privacy Act (FERPA); office procedures; archival requirements; networked databases; computer programs including Microsoft Office Suite® products; basic mathematics; human relations; customer service principles.

Skills: Effective customer service skills; strong verbal and written communication skills; current and relevant computer skills; accounting, multi-tasking and organization skills.

Ability to: Ability to work at other campuses as needed. Operate standard office equipment; use networked databases; read, understand, and apply very complex financial aid and student records regulations; learn complex, cross-functional, and detail-oriented policies, practices, and regulations, and apply in performing essential functions; multi-task in a high traffic environment; think proactively; perform work involving high need for verbal, written, and numerical data accuracy; work occasional evenings and weekends; clearly articulate need-to-know information to students in an appropriate manner. Proficiency in conversational Spanish preferred. Pass a criminal background check.

Physical Demands of Position:The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Manual dexterity and coordination are required for over half of the daily work period (about 70%) which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, scanners and other standard office equipment. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires some mobility including the ability to move materials less than 5 pounds daily, and 5-25 pounds occasionally. This position requires both verbal and written communication abilities.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate and lighting is adequate.

Additional Posting Information

This is a Full-time Classified, 40 hour per week (100%) position in the Enrollment Services department. Starting compensation is entry level for Group 6 on the 2019-20 Classified Salary Schedule.

Position will remain open until filled, with screening scheduled to begin 10/23/19. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter, resume, 3 professional letters of recommendation (one of which must be current within the last two years), and unofficial transcripts indicating the level of degree earned. (This may vary depending on the position). Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.

RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

CANDIDATES WITH DISABILITIES REQUIRING ACCOMMODATIONS AND/OR ASSISTANCE DURING THE HIRING PROCESS MAY CONTACT HUMAN RESOURCES AT 541-956-7329. ONLY FINALISTS WILL BE INTERVIEWED. ALL APPLICANTS WILL BE NOTIFIED BY EMAIL AFTER FINAL SELECTION IS MADE. INTERVIEW COSTS ARE AT APPLICANT'S EXPENSE. FINAL CANDIDATE WILL BE REQUIRED TO SHOW PROOF OF ELIGIBILITY TO WORK IN THE UNITED STATES. FOR POSITIONS WITH A DEGREE REQUIRED, ONLY DEGREES RECEIVED FROM AN ACCREDITED INSTITUTION WILL BE ACCEPTED; ACCREDITATION MUST BE RECOGNIZED BY THE OFFICE OF DEGREE AUTHORIZATION, US DEPARTMENT OF EDUCATION, AS REQUIRED BY ORS 348.609.

Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.