Graduate Aid Program Manager - Office of Student Financial Services

Graduate Aid Program Manager - Office of Student Financial Services

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The Graduate Aid Program Manager is a new position within the Office of Student Financial Services (OSFS) created to support the growing graduate student population and an increase in the number of Graduate Academic programs. S/he supports students, academic departments, and university staff by providing comprehensive graduate aid support all the way from counseling prospective students to system work in Banner for need-based financial aid and merit awards alike. The incumbent plays a key role in all daily aspects of administering graduate financial aid, being the first point of contact for both prospective and current graduate students who are seeking financial aid advising and financial support and providing both client services and financial aid counseling. Under the general direction of the Associate Dean, the Graduate Aid Program Manager has additional duties that include but are not limited to:
  • Sets up academic enrollment periods in the Banner student system and assists in updating and maintaining the financial aid yearly setup for Main Campus graduate programs that entails setting up aid periods for current and new programs.
  • Builds budget component rules and assists in establishing graduate cost of attendance budgets, maintaining and updating these budgets for each academic program.
  • Applies appropriate budget rules In the Banner student system to account for the many different aid disbursement scenarios associated with each graduate program.
  • Working closely with other OSFS staff, creates graduate ad-hoc operational reports using our current reporting applications, Cognos, and population selection (Popsel) queries in Banner.
  • Processes daily system jobs that support this operation to effectively deliver financial aid in the form of both scholarships and loans on a timely basis.
  • Automates and schedules batch production processing for systems jobs that can be automated, maintaining and posting graduate school financial aid information on the OSFS website.
  • Maintains professional and technical knowledge by attending educational workshops and training, reviewing operational professional publications, and establishing personal/professional networks.
  • Works closely with the graduate academic departments to secure their merit awards on a timely basis so the need-based part of their aid application can be processed.
  • Serves as the point of main contact for graduate student financial aid inquiries, answering general questions posed by prospective graduate aid applicants and current graduate students' aid.
  • Helps manage the "suspense" file in Banner when graduate students' applications do not get into Banner appropriately, resolving the problem and loading suspense records into Banner.
  • Reviews graduate aid applications and processes awards for merit aid, federal loans, and private loans.
  • Discusses financial aid awards with prospective and current students, providing debt management counseling and explaining how aid is disbursed to cover direct and indirect costs incurred by the graduate student.
  • Performs the Federal verification recess as needed.
Requirements and Qualifications
  • Bachelor's Degree
  • Proficiency in Microsoft Word, Excel, PowerPoint, and data analysis tools
  • Experience in customer service - communications skills and strong customer service orientation essential
  • Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail are all critical to this position

Preferred Qualifications
  • Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, PC operating systems
  • Knowledge of financial aid operations and higher education industry software

Current Georgetown Employees:
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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