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Auxiliary Services Operations Manager

Employer
Clayton State University
Location
Clayton State University

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title: Auxiliary Services Operations Manager
Location: Clayton State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 217344
Job Summary The Auxiliary Services Operations Manager will have primary responsibility for the strategic vision, direction, and promotion of the LakerCard Services on campus. Reporting to the Director of Auxiliary Services, the Operations Manager will have three main responsibilities: oversee the daily operations of the LakerCard Center including system administration and support, oversee the accounting and financial reporting for all auxiliary units, and develop and implement a comprehensive marketing plan to promote and support all auxiliary units. The Manager will be responsible for the supervision of 3 full-time employees; the Operations Coordinator, Accountant, and Customer Service Coordinator. The Operations Manager will act as a liaison to other campus departments and contracted vendors to support current card-related services and launch future services.

Responsibilities
    Oversees the day-to-day operations of the LakerCard Center; provides front-line support for card production, meal plan administration, LakerBucks deposits, vending, student printing, Bank Mobile student refund, and other customer support duties; ensuring that the highest level of customer service is consistently provided. Coordinates the monthly financial reporting functions for auxiliary units. Monitors budget progress and accounts for budget variances on a monthly, quarterly, and annual basis. Assists with the maintenance of the five-year budget and strategic plan. Serves as system administrator for the Transaction System; daily administration of Transaction System and reader network, DataCard card production, online card office, and Pharos copy and print services. Works with system support technician, both vendors and on-campus, to troubleshoot system problems. Supervises Operations Coordinator and assists with developing and implementing proactive and comprehensive marketing and advertising strategies and promotions for all Auxiliary Services programs and services which appeal to a diverse group of stakeholders (students, faculty, and staff). Facilitates the incorporation of campus-wide branding and marketing initiatives into Auxiliary marketing programs. Direct market and sales analysis in order to periodically evaluate marketing strategic plan to determine effectiveness and return on investment. Provides event planning services and management oversight for Auxiliary Services’ events and events held by campus partners, to include orientations, open houses, commencement ceremonies, and athletic events. Supervises Auxiliary Services Accountant and assists with all Auxiliary Services accounting functions, including cash handling, accounts receivable, accounts payable, and daily deposits. Tracks to ensure that all accounts receivable payments from external vendors are received. Serves as primary liaison for campus departments and vendors to support existing services and implement new services (e.g:. Housing, Admissions, Orientation, and Dining) Produces monthly sales analysis and benchmarking reports for all Auxiliary Services units, including those operated by third-party vendors. Assists in other Auxiliary Services functions as determined by the Assistant Vice President of Auxiliary & Administrative Services.
Required Qualifications
    Bachelor's Degree or equivalent combination of education and experience3-5 years banking, retail, or customer service-related experience1-2 years experience in a technical environmentKnowledge of Microsoft Windows, Office Suite, and OutlookStrong organizational and time management skills and attention to detailEffective oral and written communication skills; excellent customer service skillsAbility to interact effectively with a diverse populationFlexibility in working hours
Preferred Qualifications
    3 years experience in a University environmentFamiliarity with campus card systems
About Us

Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We’ve been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education’s list of 2017 Great Colleges to Work For.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Organization

As an outstanding comprehensive metropolitan university located 15 miles southeast of downtown Atlanta, Clayton State University has come a long way since its inception 40 years ago.clayton_state_university1.jpg

The University first opened in September 1969 as Clayton Junior College with Dr. Harry S. Downs as founding president and an enrollment of 942 students. The Board of Regents of the University System of Georgia elevated it to baccalaureate status as Clayton State College in 1986 and university status as Clayton College & State University in 1996. The school’s current designation as Clayton State University was approved in 2005.

clayton_state_university2.jpgSince Downs’ retirement in January 1994, the University has had two presidents; Dr. Richard A. Skinner, who took office upon Downs’ retirement, and Dr. Thomas K. Harden, who took office in June 2000. When Harden was named chancellor of the University of Wisconsin Green Bay, Dr. Thomas J. "Tim" Hynes, Jr., was appointed interim president, starting on May 18, 2009. The current enrollment is in excess of 6,000 students and the school provides a multitude of undergraduate degree credit programs that—in the words of the university’s mission statement—provides "career-oriented education with a solid liberal arts foundation."

In addition to more than doubling its undergraduate degrees over the past 10 years, Clayton State also has added seven graduate programs in the past three years. The first, the Master of Arts in Liberal Studies, began in 2006. Since then, the Master of Science in Nursing, the Master of Health Administration and the Master of Business Administration all began in 2007, and the Master of Arts in Teaching (MAT) programs, MAT - English and MAT - Mathematics, in 2009. The Master of Archival Studies is scheduled to begin in 2010.

The past five years at Clayton State have also been highlighted by the establishment of the first joint state and federal archives facilities adjacent to campus, the institution of a comprehensive strategic planning process, the reaffirmation of the University’s accreditation by the Commission on Colleges of the Southern Association of Colleges and Schools and the opening of the Clayton State – Fayette instructional site in Peachtree City. In a six week period between August and October 2008, the University dedicated three new buildings; the University’s first student housing, the Student Activities Center and a new building for the AACSB-accredited School of Business.

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Clayton State is also home to Spivey Hall, the finest small performance facility in the Southeast. First opened in 1991, Spivey Hall is known locally, nationally and internationally for presenting the best in jazz and classical music as well as an education outreach program that serves tens of thousands of school children from throughout metro Atlanta annually.

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