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Student Success Counselor

Employer
South University
Location
South University Pittsburgh, PA, 1250 Penn Avenue, Pittsburgh, Pennsylvania, United States of America

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Administrative Jobs
Student Affairs, Counseling
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Apply Now Student Success CounselorSouth University Pittsburgh, PA, 1250 Penn Avenue, Pittsburgh, Pennsylvania, United States of AmericaReq #233 Thursday, October 3, 2019 Established in 1899, South University (www.southuniversity.edu) is a private, non-profit academic institution dedicated to providing educational opportunities for the intellectual, social and professional development of a diverse student population. South University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, masters and doctorate degrees.


The University traces its heritage to 1899, when Dr. John Draughon established Draughon’s Practical Business College in Savannah, Georgia. Over the past century-plus, South University has experienced continued growth transforming from a two-year college into a university offering undergraduate and graduate degree programs. South University’s approach to higher education, and the resulting varied academic experiences, provides students with the pragmatic approach necessary to create the foundation for personal and professional fulfillment.


South University provides a learning environment, both on-campus and online, that helps students identify goals and the means to achieve them. With this philosophy in mind, students can learn by interacting with a community of faculty, staff and administration dedicated to South University’s academic purpose. South University offers more than 50 academic programs across its nine campuses and through online programs.


The University’s academics are organized across five colleges: Arts and Sciences, Business, Health Professions, Nursing and Public Health, Theology – and a School of Pharmacy. With the introduction of South University, Online Programs, students can pursue both undergraduate degree and master’s degree programs ranging from the areas of Criminal Justice to Business – giving South University students more opportunities to make a difference, both personally and professionally.

POSITION SUMMARY:

This position is responsible for providing student centered financial and academic counseling through the student life-cycleand for ensuring the delivery of effective and quality service to students in the following areas: financial planning and packaging, course scheduling, timely response to requests for information, at risk student interventions and referrals to University resources. This is done through adhering to Federal/State regulations for awarding financial aid, advising students of University’s policies and procedures, and collaborating with Enrollment, Faculty, Program Directors, and University Support Services on the student’s behalf.This position provides comprehensive support services and serves as the primary advocate for the assigned student body.


KEY JOB ELEMENTS:

  • Assist students and parents with understanding and completing all forms and providing relevant documents related to financial aid

  • Create financial plans for assigned students in compliance with institutional policies and Federal regulations, communicate the plan to students and parents, and effectively explain rights and responsibilities for each aid source.

  • Negotiate payment plans.

  • Demonstrate proficiency in timely collections and disbursement of aid.

  • Maintain accurate records and demonstrate file compliance through Training Assessments

  • Develop course schedules for new, continuing, transfer and reentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation

  • Maintain direct contact with assigned students via phone and e-mail; monitor student’s attendance, grades, academic progress, and financial responsibilities, and develop success plans for students experiencing challenges in collaboration with faculty, academic leadership and University support services.

  • Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assigned students, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policies and Appeals Procedures.Provide guidance for academic procedures such as grade challenges or appeals.

  • Facilitate new student’s acclimation to the academic environment prior to the first class by providing an overview of the on line classroom and reviewing graduation progression options.Audit student academic records regularly and determine progression towards and candidacy for graduation.

  • Meet or exceed all Key Performance Indicators.

  • Complete all required training modules within 30 days of assignment.

  • Other duties as assigned by supervisor.

REQUIREMENTS:

  • Bachelor’s degree in a related degree required

  • Previous experience working with and technical knowledge of student financial aid programs preferred

  • Knowledge of Federal, State or commercial loan programs preferred

  • 1-2 years of academic advising or academic counseling experience preferred

  • 1-2 years of customer service experience preferred

  • Excellent written and verbal communication skills

  • Strong interpersonal skills with student and faculty populations

  • Effective organizational and problem resolution skills.

  • Ability to communicate and effectively act as a member of a team.

  • Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid/EDE software programs

ENVIRONMENT:

The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.



South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Other detailsRequired EducationBachelor’s Degree
  • South University Pittsburgh, PA, 1250 Penn Avenue, Pittsburgh, Pennsylvania, United States of America
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Organization

Established in 1899, South University (www.southuniversity.edu) is a private, non-profit academic institution dedicated to providing educational opportunities for the intellectual, social and professional development of a diverse student population. South University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, masters and doctorate degrees.

The University traces its heritage to 1899, when Dr. John Draughon established Draughon’s Practical Business College in Savannah, Georgia. Over the past century-plus, South University has experienced continued growth transforming from a two-year college into a university offering undergraduate and graduate degree programs. South University’s approach to higher education, and the resulting varied academic experiences, provides students with the pragmatic approach necessary to create the foundation for personal and professional fulfillment.

South University provides a learning environment, both on-campus and online, that helps students identify goals and the means to achieve them. With this philosophy in mind, students can learn by interacting with a community of faculty, staff and administration dedicated to South University’s academic purpose. South University offers more than 50 academic programs across its nine campuses and through online programs.

The University’s academics are organized across five colleges: Arts and Sciences, Business, Health Professions, Nursing and Public Health, Theology – and a School of Pharmacy. With the introduction of South University, Online Programs, students can pursue both undergraduate degree and master’s degree programs ranging from the areas of Criminal Justice to Business – giving South University students more opportunities to make a difference, both personally and professionally.

Company info
Website
Telephone
9122018104
Location
709 Mall Blvd
Savannah
GA
31406
US

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