Tech Support Technician

Job description

Posting Details

Posting Details

Requisition NumberS1915Position NumberTemporary Pool Tech Support TechnicianPosition Classification TitleTech Support TechnicianFunctional TitleTech Support TechnicianPosition TypeTemporary StaffUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit

Organizational units will vary.

Position Summary

The Department of Human Resources is seeking qualified individuals to consider for temporary Tech Support Technician positions that MAY become available on campus. When a UNCG Department is in need of a temporary Tech Support Technician, qualified applicants who have applied to this currently active temporary pool will be considered.

Duties and Responsibilities could include, but are not limited to the following:

  • Personal desktop and device support;
  • Software updates;
  • System Maintenance;
  • Communication and Information;
  • Website Maintenance and Development
  • Other duties assigned by a Supervisor
Minimum Qualifications

Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

  • Journey level requires an additional six (6) months experience
  • Advanced level requires an additional one (1) year of experience
Additional Required Certifications, Licensures, and CertificatesPreferred Qualifications
  • Tech Support experience in higher education
Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close.
Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for qualifications to be considered.

Applications are not complete until an online confirmation number is received at the end of the application process.

Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources.

Recruitment Range$15.00 - $24.66, Salary will be based on education and experience. HR will approve salary.Org #-DepartmentHuman Resources - 58401Work Hours of PositionDetermined by the SupervisorNumber of Months per Year12Posting RequirementsJob FamilyCareer Banded TitleTech Support TechnicianOpen Date10/01/2019Close Date12/31/2019FTE Varies by positionFLSANon-ExemptIf other, please indicateIf time-limited, please specify end date for appointment.Salary Grade Equivalency63Key Responsibilities

Key Responsibilities

Key Responsibility

Provide IT Services Support

Essential Tasks
  • Personal desktop and device support
  • Software updates
  • System Maintenance
  • Communication & Information
  • Website Design & Maintenance
  • Other duties assigned by a supervisor


CompetencyTechnical KnowledgeCompetency Description

Contributing – Understands basic technology principles and terminology associated with the work unit. Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client. Understands basic troubleshooting techniques and principles and uses understanding to resolve routine problems based on existing documentation/ training/ resources. Basic knowledge of specialty software or hardware.
Journey – Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Working knowledge of specific software and hardware installation processes and procedures.
Advanced – Ability to identify trends and make recommendations for technical modifications. Ability to make decisions based on weighing options and consequences.

Competency Level Competency

CompetencyConsultancy SkilsCompetency Description

Contributing – Applies technical knowledge and effective communication skills to create information and training materials for users.
Journey – Ability to apply technical knowledge and effective communication skills to identify business needs and develop a plan for resolving.
Advanced -Ability to consult with users and higher-level specialist and analysts to resolve advanced technical problems and ensure customer satisfaction.

Competency LevelADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical EffortReading, Writing, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Vision-Skilled Trades, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.Work EnvironmentApplicant DocumentsRequired Documents
  1. Resume/CV
Optional Documents
  1. Cover Letter
  2. List of References
  3. Reference Letter 1
  4. Reference Letter 2
  5. Reference Letter 3
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following options best describes your education history?
    • No Response
    • Bachelor's Degree or higher
    • Associate's Degree
    • 3 years of college coursework
    • 2 years of college coursework
    • 1 year of college coursework
    • less than 1 year of college coursework
    • High School Diploma or GED
  2. * How many years of experience in a directly related field do you have?
    • No Response
    • 6 or more years
    • 5 years
    • 4 years
    • 3 years
    • 2 years
    • 1 year
    • 4 months
    • less than 4 months
  3. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  4. * Describe your work experience providing technology support by phone and email.

    (Open Ended Question)

  5. * Do you have experience in higher education?
    • Yes
    • No




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Job No:
Posted: 10/2/2019
Application Due: 12/1/2019
Work Type: