Requisition Number:

21482Location:

Boulder, Colorado Employment Type:

University StaffSchedule:

Full-TimePosting Close Date:

02-Dec-2019 Close All Job SummaryThis is an excellent opportunity to get into the burgeoning field of Software Asset Management and help us build this department out from the ground up!
Our Software Licensing Professional administers and supports Software Asset Management (SAM) technical operations as part of the campus-wide Software Asset Management program. The SAM program collects and uses data about usage and coverage to right-size software license agreements, recapture licenses, and manage the amount and type of applications in the software portfolio. SAM provides customer-facing services to the University including a cohesive software catalog and knowledge resources, internal charge-back and cost-sharing models, internal software sales, and data to support enterprise business decisions. SAM develops, executes, and guides the process to support all program functions and administers technical tools to track, license, and distribute software. The program also manages software audit response and audit risk mitigation. Who We AreThe Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University’s academic, research and service missions. We’re located in the heart of the beautiful CU Boulder campus. See what OIT is all about by watching our This is OIT video.What Your Key Responsibilities Will BeThe Software Licensing Professional is expected to have a working knowledge of the capabilities of each title in the software catalog.
Infrastructure administration and support:

• Primary administrator of SAM tools, vendor-hosted administrative tools, and to support managed software, and any software license servers, license management tools, and software distribution tools.
• SAM tool access provisioning and data and reporting delivery.
• Developing and providing virtual and physical environments for limited software testing.
• Setting up and maintaining Internal and external software distribution environments (campus-hosted license servers and download servers).

Systems integration:

• Architecting and implementing SAM tool integrations with other management tools.
• Implementing and maintaining APIs and other integrations between SAM tools and other applications.

Asset and license data:

• Responsible for accuracy of data within SAM tools, including normalizing and organizing data.
• Monitor, track, and report on license availability and use.
• Generate, provide, and escrow individual license keys for managed software packages.
• Generate regular and on-demand reports of SAM-related activities and data.

Operational support:

• Provide timely, proficient, and professional responses to escalated support cases.
• Assist with software testing (deployment and issue resolution).
• Provide backup and overage support for the Software Asset Manager and the software-related duties of the ITAM Coordinator.

What We Can Offer

• Salary for this position with be market-based, competitive, and commensurate with relevant background and experience.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be StatementsBe Effective. Be Professional. Be Boulder.What We Require

• Bachelor’s Degree from an accredited University. A combination of education and/or related experience may be substituted for the degree on a year for year basis.
• At least 2 years’ experience working with in an IT administrative role requiring attention to detail.

What You Will Need

• Strong troubleshooting and problem-solving skills.
• Solid documentation and written/verbal communication skills.
• Advanced experience with Excel and databases, and experience with cloud-based management apps.
• In-depth knowledge of Windows and macOS.

What We Would Like You To Have

• Experience with systems and/or server administration extremely helpful.
• Experience working with software licensing management, asset management, or configuration management/CMDB.
• Experience with SAM specialty tool, such as Flexera, Ivanti, or Snow License Manager strongly preferred.
• Previous system administrator experience with asset and/or EUC management tools.
• Familiarity with hardware technology and configurations including virtualization.
• Understanding of and familiarity with ITIL principles.
• Experience working within ServiceNow or similar ITSM tool.
• Certification for Software Asset Management, Asset Management, ITIL/ITSM.
• Administrative support role in an educational organization.

Special Instructions 20To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

You will not be asked to upload references at this time.
Please apply by December 2, 2019 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.
Posting Contact InformationPosting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.