Duties and ResponsibilitiesChief Information OfficerDistrict Office
The City Colleges of Chicago (CCC) is made up of seven colleges, the largest community college system in Illinois and one of the largest nationally. We provide more than 80,000 students each year access to a quality, affordable education. CCC supports students in meeting their goals – whether that is pursuit of a credential to head into or advance in the workforce, an associate degree with the intention to transfer to a four-year college, free GED or ESL courses, or continuing education. CCC seeks candidates committed to our students’ success and offers a unique opportunity for faculty and staff to have a lasting impact in our students’ lives.
The Office of Information Technology (OIT) supports improved student outcomes by providing an innovative technology environment that supports student success and improves teaching, learning, and operations. OIT is comprised of six departments: Web Services and Academic Technology; Enterprise Information Management and Data Analytics; Enterprise Resource Planning (ERP) Applications; Infrastructure and Service Delivery; Information Security; and College Information Technology.
Primary Objective:The Vice Chancellor - Information Technology & Chief Information Officer (CIO) reports to the Chancellor and is a member of the Executive Leadership team. The CIO is responsible for providing innovative vision, strategy and leadership in creating technology policy and planning for the management of technology systems for the instructional, institutional research, and administrative functions of the City Colleges of Chicago (CCC).
The CIO leads and manages OIT operations at the District and across CCC’s seven colleges to effectively address current and future technology needs and to lead on-going and continuous efforts in building the organization’s data and analytics capabilities to effectively use data and analytic insights to inform and improve business process performance and drive District-wide decision-making.
The CIO draws upon his/her IT experience in the academic environment and knowledge of current trends and emerging technologies in IT to create a unified IT strategy and delivery model, and provides the leadership, project management, and change management expertise necessary to implement IT initiatives, and to provide a leading-edge technology environment for students, faculty and staff in support of CCC’s mission. Performs related duties as required.
Duties and Responsibilities:

• Develops an overall IT strategic plan to maintain a robust and unified information technology infrastructure, implement an academic and administrative technology strategy with clearly defined outcomes and metrics for measuring success, and deliver a maximum return on investment in technology resources.
• Manages the operations of the Office of Information Technology, directing management staff responsible for overseeing IT functions including academic technology, web service, administrative computing, enterprise applications and systems, business intelligence and data analytics, networking, user services, telecommunications, infrastructure services, and security.
• Partners with campus leadership on strategies that will enhance the teaching and learning process, and coordinates work efforts with the Provost’s Office on academic computing and distance learning strategies;
• Works closely with senior managers to provide IT support in areas to include institutional research, finance, human resources, facilities managements, student services, and enrollment management.
• Works with key stakeholders at the colleges IT Departments to develop, implement, and advance an overall shared vision for campus technology across the district.
• Refines and optimizes the IT Governance model to clarify committees, membership, decision rights and escalation paths to prioritize IT initiatives and manage resource demand.
• Implements technology innovations and improvements based on continual assessment of institutional technology needs.
• Oversees and directs projects designed to streamline administrative processes through the use of technology to improve operational efficiencies.
• Creates an environment that ensures the integrity of institutional information, including the development, oversight and assessment of disaster recovery and backup procedures.
• Determines procedures and technologies to keep CCC sensitive information secure.
• Provides advice and guidance to management on the emerging challenges in information security faced by academic institutions and leads initiatives to implement strategies to effectively mitigate the risks.
• Consults with senior management and key stakeholder at the District and campuses to exchange information, present new approaches, and discuss equipment/system changes.
• Fosters a work environment that encourages a culture of high performance focused on improving operations, streamlining work operations, and providing quality customer service.
• Establishes goals and performance and accountability measures to ensure managers are meeting timelines and goals, working within budgetary guidelines, and providing a high level of customer and service delivery.
• Manages key relationships with IT vendors and service providers. Participates in vendor contract negotiations for new computer equipment, cloud computing and software purchases.

Reporting Relationships:
Report to: ChancellorSupervise: Deputy Chief Information Officer, IT Directors, and Executive IT Directors

QualificationsEducation, Training and Experience:

• Bachelor’s degree from an accredited college or university in information technology,computer science, systems engineering, or a related field.
• Ten years of overall IT experience, including five years of senior/management level experience managing IT operations, preferably in a higher education institution
• Progressive leadership experience managing cross-functional teams in complex organizations with distributed environment
• Experience in a higher education setting in which technology is a key component in the delivery of education and ensuring compliance with accreditation regulations is desirable.
• Proven experience in IT infrastructure strategic planning and development, project management, and policy development
• Knowledge of enterprise-wide systems (e.g. PeopleSoft) 
• Proven ability to lead the implementation and expansion of new IT technologies
• Proficient use of MS Office Suite (Word, Excel, PowerPoint)
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• The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties
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• Knowledge, Skills and Ability:
• Knowledge of a broad range of informational technology areas including academic and administrative computing, ERP software solutions, and information security.
• Knowledge of infrastructure management tools, methods and processes · Knowledge of project management principles and practices 
• Excellent interpersonal, verbal and written communication skills
• Strong problem-solving and analytical skills
• Strong project management skills
• Ability to work within a culturally diverse environment
• Ability to maintain an environment that fosters excellent customer service
• Ability to build a high-performance computing environment
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• Working Conditions:
• General office and IT computing environment
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• Physical Requirements:
• Primarily sedentary with intermittent standing, walking, bending, and stooping. Some lifting or carting of lightweight objects may be required. 
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• Worker Characteristics:
• Leadership – Demonstrate willingness to lead, take charge, and offer opinions and direction
• Innovation – Requires creativity and alternative thinking to develop new ideas for and answers to work-related problems
• Analytical Thinking – Analyze information and use logic to address work issues
• Initiative – Demonstrate willingness to take on responsibilities and job challenges
• Adaptability/Flexibility – Be open to change (positive or negative) and to considerable variety in the workplace 
• Technologically Informed – Capable user of technology who understands the role of technology in the institution and who will guide and support its efficient and effective use

Chicago residency is required for all full-time employees within 6 months of hire. 

We are an equal opportunity and affirmative action employer. 

Thank you for your interest in City Colleges of Chicago.  

Job: Manager/Supervisory
Primary Location: Kennedy King College
Job Posting: Sep 30, 2019, 10:18:32 AM