Position Details

Position Details

Requisition Number STA002505Classification TitleCustomer Relationship AnalystWorking TitleLocationStatesboro CampusDepartment3900625100-Executive Technology & Athletic SupportPosition StatusFull-TimePosition Summary

Information Technology Services. The Customer Relationship Analyst provides desktop computer support for hardware, software, peripherals, and services across Windows and Apple operating systems. Consults and trains cross-functional University team members to keep systems running smoothly across campus.

Essential Functions

•Installs and configures both PC and Apple computers across the University.
•Troubleshoots computer and technology system issues.
•Documents, tracks, assigns and escalates tickets assigned to customer base.
•Maintains equipment inventory.
•Performs routine and ongoing hardware and software maintenance.
•Communicates solutions to customers.
•Supervises and trains assigned Student Assistants.
•Recommends preventive measures and respond to incidents.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

Bachelor’s Degree

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?NoMinimum Experience Required

Three or more years of related work experience; obtain CompTIA Network+ certification within 180 days of employment

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?NoKnowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred EducationPreferred Experience

Five or more years of experience in related work experience or in the customer service field

Salary Range$33,300 - $41,600Job Open Date09/06/2019Job Closing Date10/18/2019Special Instructions SummaryQuicklink for Postinghttp://employment.georgiasouthern.edu/postings/62125Required Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor's Degree?
   • Yes
   • No
2. * Do you have three or more years of related experience?
   • Yes
   • No
3. * Do you possess or have the ability to possess CompTIA A+ and Network+ Certifications within 180 days of employment?
   • Yes
   • No
4. * Do you have the ability to use PC computers and effectively utilize Microsoft Office Applications software including word processing, spreadsheets, and databases?
   • Yes
   • No
5. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
   • Yes
   • No
6. * Are you authorized to work lawfully in the United States?
   • Yes
   • No