Student Success Coach (Professional Services Specialist 3), EOF - Atlantic City

Job description

Stockton University is ranked among the top public universities in the Northeast with more than 160 undergraduate and graduate programs, as well as continuing education opportunities. The University, one hour from Philadelphia and two hours from New York City, offers unique living and learning environments throughout southern New Jersey, including the 1,600 acre Galloway campus in the Pinelands National Reserve and Stockton University Atlantic City, located on the Boardwalk, just steps from the beach. Additional locations include Hammonton, Manahawkin and Woodbine. As a public university, Stockton provides an environment for excellence to a diverse student body, including those from underrepresented populations, through an interdisciplinary approach to liberal arts, sciences and professional education. Founded in 1969, Stockton held its first classes in 1971 and is planning its 50th anniversary. The University’s commitment to cultural diversity and its welcoming and vibrant community makes Stockton a great place to learn and work! Learn more about the many reasons to choose Stockton at

Reporting to the Executive Director, Educational Opportunity Fund and Student Success Programs (EOSSP), the Student Success Coach (SSC) is a key member of the EOSSP team. The SSC position supports student retention and persistence efforts in Stockton University’s Educational Opportunity Fund and/or Student Success Services Programs and will have primary responsibility for advising/coaching/mentoring a caseload of students from the Educational Opportunity Fund and/or Student Success Services programs.

The SSC will mentor students who have been identified as being at a higher risk for attrition because of factors ranging from being academically underprepared, to financial need to a weak sense of belonging building strong relationships with students and providing holistic support based on an advising model that combines elements of appreciative, sense of belonging, grit, and student involvement theory, developmental and intrusive advising practices.

The SSC will be responsible for implementing best developmental and intrusive advising/coaching/mentoring practices with an emphasis on increasing each student's potential for academic success, persistence, and ultimately, graduation.

The SSC will work closely with the EOSSP team to assess student needs, develop individualized plans for success, and monitor progress toward goals.  Additionally, the SSC will participate as needed in the EOF Summer Academy Program and the Student Success Services academic and life skills workshop series.


  • Develop a personalized plan for success for each assigned student
  • Monitor student progress toward goals and graduation
  • Follow up on early alert progress reports filed by faculty
  • Provide regular student progress reports to the Executive Director and Associate Director-EOF,AC
  • Discuss transition issues, curricular requirements, financial aid, academic policies, and career preparation
  • Assist with the coordination of the Student Success Services academic and life skills workshop series
  • Make referrals to other campus resources as needed
  • Follow up with students to help ensure that they are taking advantage of the advice and resources recommended;
  • Track meetings with students and submit regular reports to the Executive Director and Associate Director, EOF-AC 
  • Stay abreast of best practices in student success and advising/coaching/mentoring
  • Participate in professional development activities both on and off campus
  • Participate in campus wide activities and events and/or serve on University committees
  • Perform other duties as required to assure the ongoing success of EOF-AC students and the continuous improvement of EOF-AC
  • The ability to support Stockton University’s diversity commitment and strong student-centered vision and mission.

Required Qualifications:

  • Bachelor’s required
  • Three to five years of experience advising, mentoring, coaching, or teaching at-risk college students
  • Familiarity with student success strategies including developmental and intrusive advising practices
  • Strong interpersonal, organizational, technological, and communication skills
  • Ability to work collaboratively with a diverse group of students, faculty, and staff
  • Self-directed, creative, team player
  • Knowledge of and commitment to the mission of Stockton University
  • Evening and weekend hours are required at strategic times

Preferred Qualifications:

  • Master’s degree in a related field
  • Three years experience delivering academic support initiatives to students in a higher education setting
  • Demonstrated experience with students from a low-income and/or disadvantaged educational background
  • Commitment to supporting the needs of students from underrepresented populations
  • Knowledge of state and federal financial aid programs

Salary commensurate with experience and is accompanied by an extremely competitive University benefits package.

Screening of applications begins immediately and will continue until the position is filled.

To apply please visit: https://stockton.hiretouch.comOnly electronic documents will be accepted.  Please complete the on-line application in addition to providing the following required documents.  All required documents must be submitted in order for your application to move forward.  You may upload documents using Microsoft Word or PDF.

  1. A letter of interest describing specific skills and experiences
  2. A current résumé or curriculum vitae
  3. A list of three professional references (included in the application): Name, Organization, Email address and Telephone
  • All offers of employment are contingent upon a favorable background check.
  • Individuals with disabilities desiring accommodations in the application process should contact: Sharon Hunt, Recruitment Manager at 609-652-4384.
  • In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.
  • Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act (Clery Act), prospective employees may access Stockton’s Annual Security and Fire Safety Report (ASFSR) available at The ASFSR contains the previous three years of reported Clery Act crime statistics, fire safety information and information regarding campus and personal safety. If you would like a paper copy of the report, please visit the Stockton University Police Department, building 71, 101 Vera King Farris Drive, Galloway Township, NJ, or call 609-652-4390, to request that a copy be mailed to you.
  • Stockton University is an equal opportunity institution encouraging a diverse pool of applicants, visit; Additionally, pursuant to Title IX of the Education Amendment of 1972, Stockton University prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.




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Job No: Job ID: #1751 / #700274
Posted: 9/27/2019
Application Due: 11/26/2019
Work Type:
Salary: Salary commensurate with experience.