Associate Director of Financial Aid and Scholarships

Job description

Associate Director of Financial Aid and Scholarships


Another Source's client, Fresno State, is recruiting an Associate Director of Financial Aid and Scholarships to join their Financial Aid and Scholarships team.

Here's a little about California State University, Fresno and the position they are recruiting for:

Fresno State's 388-acre main campus and its 1,011-acre University Farm are located at the northeast edge of Fresno, California, at the foot of the majestic Sierra Nevada mountain range. The surrounding San Joaquin Valley is one of the richest agricultural areas in the world, and Fresno is the fifth largest city in California. The university is within an hour's drive of many mountain and lake resorts and within a three- or four-hour drive of both Los Angeles and San Francisco.

To learn more:

Fresno State is part of the California State University, a 23-campus system across California. With more than 400,000 students, it is the largest, the most diverse, and one of the most affordable university systems in the country. The CSU offers a premium benefit package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.

The Financial Aid and Scholarships Office at Fresno State awards over $250 million annually to students. Under the supervision of the Director of Financial Aid and Scholarships, the Associate Director of Operations serves as a member of the Enrollment Management leadership team and has the responsibility for providing leadership and oversight for staff in support of the daily operations of a comprehensive student financial aid delivery system. The position provides strategic direction and guidance in promoting a culture of service excellence and leads process improvement initiatives to drive excellence in the delivery of services. This position requires a high commitment to and compliance with federal, state, campus and CSU System regulatory and statutory policies, procedures and programs.

This is a full-time management (MPP) position where times of more than a 40-hour work week will be expected. MPP employees serve at the pleasure of the University President. This position is designated as a security-sensitive position and must successfully complete a background check. The person holding this position is considered a mandated reporter and is required to comply with the requirements as a condition of employment.

Position Summary:

  • Supervise and direct the work of the financial aid processing team and assist the Director in general oversight and management of the department.
  • Represent the Director in his/her absence or as requested by:
    o Responding to questions from other offices, on and off campus
    o Participate in the Directors Teleconference with the Office of the Chancellor
    o Represent the director at meetings, staff meetings, and committees; including managing the office in the absence of the director.
  • Work collaboratively with the entire financial aid office to ensure effective and efficient coordination, planning and monitoring of workflow and workload for financial aid eligibility and awarding activities
  • Research federal and state regulations in response to operational need, inquiries or implementation of new regulations.
  • Provide leadership and direction for a student centered service model, emphasizing service to students in the delivery and processing of financial aid programs.
  • Provide leadership and management support to the financial aid team through medium and long range planning, developing office policy and procedures, facilitating staff development, mentoring team members and supervising staff.
  • Revise and update policies and procedures to ensure compliance with federal and state regulatory changes.
  • Collaborate and communicate with other department leads to coordinate processing of aid, resolve issues and ensure consistent information to students.
  • Work with campus departments when needed to resolve issues and coordinate the processing of student aid.
  • Provide training, guidance and support in developing and maintaining knowledge and skills needed to effectively deliver programs and services.
  • Implement staff training plans to increase functional knowledge to improve support and program efficiency
  • Develop expectations and organizational roles/responsibilities to assure the work is done effectively and efficiently.
  • Assist leads and staff with complex financial aid questions.
  • Prepare reports and data analysis on financial aid application and awards for the A VP for Enrollment and the Director to evaluate departmental goals and strategies.
  • Evaluate business processes, make recommendations, and provide new solutions to increase efficiencies for the office.
  • Meet and interact with students/parents to communicate financial aid programs, policies and procedures; counsel parents and students; evaluate and respond to concerns from students, parents, faculty, staff and administration.
  • Conduct periodic performance evaluations.

    Required Qualifications (Education, Experience, Knowledge, Skills, and Abilities):
  • Baccalaureate degree from a regionally accredited college or university
  • Minimum of five (5) years of progressively responsible experience in financial aid administration
  • Minimum of two (2) years of supervisory experience
  • Comprehensive knowledge of financial aid administration requirement of federal, state and campus funds
  • In depth knowledge of federal and state financial aid regulations
  • Thorough knowledge of financial aid technology in a higher education setting
  • Thorough knowledge of computer software, word-processing, PowerPoint, excel, and database
  • Thorough knowledge of effective supervisory principals, practices, and techniques
  • Thorough knowledge of effective work policies, practices, and procedures
  • Excellent verbal and written communication skills with experience in making formal and informal presentation

    Ability to:
  • Supervise and direct the work of financial aid staff; provide training and conduct periodic performance evaluations
  • Apply effective problem-solving skills, demonstrating sound judgment, creativity and flexibility
  • Work effectively in a team-based environment with flexibility to adjust priorities quickly
  • Analyze and interpret policies and procedures and apply them for appropriate course of action
  • Present clear and concise information both orally and in written form
  • Work effectively with individuals from diverse ethnic, cultural, and socio economic backgrounds
  • Research and analyze data and prepare justifications and recommendations.
  • A history of punctuality and positive performance evaluations

    Preferred Qualifications (Education, Experience, Knowledge, Skills, and Abilities):
  • Master's Degree from a regionally accredited college or university
  • Knowledge of PeopleSoft Financials

    Another Source works with their clients, on a retained project basis, to maximize the recruiting process.

    To apply, visit:

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    Job No:
    Posted: 9/26/2019
    Application Due: 11/26/2019
    Work Type: