Associate Director of Financial Aid (Administrator I)

Job description

Job Title: Associate Director of Financial Aid (Administrator I)
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 13802
Job Code: 3312 Administrator II
Job Grade: Range A
Department: Financial Aid and Scholarships  

Anticipated Hiring Salary Range: $6,666 - $7,083 per month

The salary is competitive and is negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position with an attractive benefits package which includes but is not limited to: a vacation accrual rate of 16 hours per month; 12+ paid holidays; excellent choice of medical, dental and vision insurance, long term disability coverage, life insurance; and retirement benefits.

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Overview The Financial Aid and Scholarships Office at Fresno State awards over $250 million annually to students. Under the supervision of the Director of Financial Aid and Scholarships, the Associate Director is a member of both the Financial Aid and Scholarships and Enrollment Management leadership teams. They have the primary responsibility for providing leadership and oversight for staff to support verification, student eligibility and awarding financial aid that assures compliance with federal and state regulations. The position provides strategic direction and guidance in promoting a culture of service and directs process improvement initiatives to drive excellence in the delivery of services to students, the office and the University. This position requires a high commitment to and compliance with federal, state, campus and CSU System regulatory and statutory policies, procedures and programs.

This is a full-time management (MPP) position where times of more than a 40-hour work week will be expected. MPP employees serve at the pleasure of the University President. This position is designated as a security-sensitive position and must successfully complete a background check. The person holding this position is considered a mandated reporter and is required to comply with the requirements as a condition of employment.

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Position Summary
  • Supervise and direct the work of the financial aid processing team and assist the Director in general oversight and management of the department.
  • Represent the Director in his/her absence or as requested by:
  • Responding to questions from other offices, on and off campus
  • Participate in the Directors Teleconference with the Office of the Chancellor
  • Represent the director at meetings, staff meetings, and committees; including managing the office in the absence of the director.
  • Work collaboratively with the entire financial aid office to ensure effective and efficient coordination, planning and monitoring of workflow and workload for financial aid eligibility and awarding activities
  • Research federal and state regulations in response to operational need, inquiries or implementation of new regulations.
  • Provide leadership and direction for a student centered service model, emphasizing service to students in the delivery and processing of financial aid programs.
  • Provide leadership and management support to the financial aid team through medium and long range planning, developing office policy and procedures, facilitating staff development, mentoring team members and supervising staff.
  • Revise and update policies and procedures to ensure compliance with federal and state regulatory changes.
  • Collaborate and communicate with other department leads to coordinate processing of aid, resolve issues and ensure consistent information to students.
  • Work with campus departments when needed to resolve issues and coordinate the processing of student aid.
  • Provide training, guidance and support in developing and maintaining knowledge and skills needed to effectively deliver programs and services.
  • Implement staff training plans to increase functional knowledge to improve support and program efficiency
  • Develop expectations and organizational roles/responsibilities to assure the work is done effectively and efficiently.
  • Assist leads and staff with complex financial aid questions.
  • Prepare reports and data analysis on financial aid application and awards for the AVP for Enrollment and the Director to evaluate departmental goals and strategies.
  • Evaluate business processes, make recommendations, and provide new solutions to increase efficiencies for the office.
  • Meet and interact with students/parents to communicate financial aid programs, policies and procedures; counsel parents and students; evaluate and respond to concerns from students, parents, faculty, staff and administration.
  • Conduct periodic performance evaluations.
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    Qualifications Required Qualifications (Education, Experience, Knowledge, Skills, and Abilities):

      Baccalaureate degree from a regionally accredited college or university Minimum of five (5) years of progressively responsible experience in financial aid administration Minimum of two (2) years of supervisory experience
    • Comprehensive knowledge of financial aid administration requirement of federal, state and campus funds
    • In depth knowledge of federal and state financial aid regulations
    • Thorough knowledge of financial aid technology in a higher education setting
    • Thorough knowledge of computer software, word-processing, PowerPoint, excel, and database
    • Thorough knowledge of effective supervisory principals, practices, and techniques
    • Thorough knowledge of effective work policies, practices, and procedures
    • Excellent verbal and written communication skills with experience in making formal and informal presentation
    • Ability to:
      • Supervise and direct the work of financial aid staff; provide training and conduct periodic performance evaluations
      • Apply effective problem-solving skills, demonstrating sound judgment, creativity and flexibility
      • Work effectively in a team-based environment with flexibility to adjust priorities quickly
      • Analyze and interpret policies and procedures and apply them for appropriate course of action
      • Present clear and concise information both orally and in written form
      • Work effectively with individuals from diverse ethnic, cultural, and socio¬≠economic backgrounds
      • Research and analyze data and prepare justifications and recommendations.
    • A history of punctuality and positive performance evaluations

    Preferred Qualifications (Education, Experience, Knowledge, Skills, and Abilities):

    • Master's Degree from a regionally accredited college or university
    • Knowledge of PeopleSoft Financials
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    Filing Deadline

    October 25, 2019

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    Application Procedures

    Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

    Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

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    How To Apply

    To apply for this or any open position at Fresno State visit our online employment site at:

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    Other Requirements

    Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

    California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

    California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

    The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

    This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

    Fresno State is a tobacco-free, smoke-free and vapor-free campus.

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    Other Applicant Information

    Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

    This is a full-time management position covered by the California State University Management Personnel Plan. Under this plan, employees are subject to management reviews and serve at the pleasure of the University President of that campus.

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    Equal Employment Opportunity

    California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

    Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

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    General Information

    California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and
    culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

    Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

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    Job No:
    Posted: 9/26/2019
    Application Due: 10/28/2019
    Work Type: