Assessment Center Assistant
Assessment Center AssistantTheAssessment Center Assistant is responsible for coordinating the operations of ahigh-volume educational testing unit. This includes greeting visitors andcallers; managing check-in and check-out of examinees; proctoring a widevariety of assessments, including paper, computer, and internet-basedexaminations; maintaining detailed records in accordance with federal, state,and campus regulations; performing data entry; and providing administrative andclerical support to the Director. The Assessment Center Assistant position is part-time, 19-hour-or-less with a pay rate of $16.26/hour.Internaland external events occasionally necessitate an altered work schedule. The Assistant must be able to workeffectively with the public in a high-volume environment with minimalsupervision, frequent interruptions, and simultaneous tasks. The positioninvolves access to and daily handling of confidential records and information.
Essential Job Functions:
- Administer and proctor exams; generate score reports and record test results.
- ·Become certified as a High Stakes Testing Proctor for companies such as Pearson VUE PSI, Castle, etc.
- Preserve and maintain current and historical examinee test records.
- Handle inquiries (walk-in, phone, email) to the Assessment Center and schedule testing appointments.
- Determine which exams an individual is qualified to take.
- Provide appropriate guidance in regard to timely and efficient completion of all requirements including deadline dates that would affect entry into a student’s desired program.
- Evaluate transcripts for placement test exemption.
- Register GED examinees; provide information to applicants about the College and its courses and programs.
- Troubleshoot and resolve technical issues with Assessment Center equipment and escalate to Campus Technologies if needed.
- Maintain appropriate inventory levels to sustain operations.
- Train and coordinate student and hourly workers.
- Other duties as assigned.
- Bachelor’s degree or six (6) years’ equivalent work experience in testing or a related field (e.g., customer service position in higher educational setting) or an equivalent combination of related education and work experience.Must be at least 21 years old.
Pass a 5 year federal background check.Excellent interpersonal and customer service skills.
Effectively communicate with a diverse clientele, including individuals with English as a second language.Work quickly and accurately under pressure and effectively deal with a wide variety of situations, some potentially stressful.Ability to interact professionally and competently with other Parkland staff, other universities’ staff, state certification boards, and national testing services to ensure a high quality testing program.Ability to manage a computer lab and troubleshoot common technical problems.Functional capacity in the Microsoft Office Suite programs, with the ability to learn the Parkland information system, computerized testing system, and new programs as technology changes.Strong organizational skills with the capability to multitask.Written and verbal English skills and mathematical abilities sufficient to perform the functions of the position.
Preferred Qualifications:Previous experience in a testing center or a related office setting serving customers and managing computer work-stations. Public speaking skills.