Technology Support Analyst – Advanced Please see Special Instructions for more details. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.* If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Position Details

Position Information

Job TitleTechnology Support Analyst – AdvancedPosition Number001558Vacancy Open toAll Candidates Time-LimitedNoDepartment Homepagewww.ecu.edu/itcsAdvertising DepartmentITCS ACADEMIC TECHOLOGIESDivisionAdministration & FinanceClassification Title12249 Tech Support AnalystCompetency Level3 - AdvancedWorking TitleTechnology Support Analyst – AdvancedNumber of Vacancies1Full Time Equivalent (FTE)1.0Full Time or Part TimeFull TimeRecruitment Range$32,473 - $84,821Anticipated Hiring Range$53,519 - $68,616Salary Grade EquivalencyIT04Work ScheduleM-FWork Hours7-4Position Location (City)GreenvilleJob CategoryStaff - Information TechnologyOrganizational Unit Overview

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university. Academic Technologies provides support for learning platforms, classroom technology, student computer support, computer labs, education and technology fee, research tool support, virtual computer lab, and IT Accessibility.

Job Duties

This position provides tier 3 (advanced) audio visual (AV) support for classrooms, teaching labs, conference rooms and other instructional and institutional spaces. This position will serve as a resource to team members and distributed IT staff across campus on advanced troubleshooting and training of AV system configurations. This position in collaboration with other staff will develop and maintain AV system standards to create and provide support for a reliable AV infrastructure. In addition, this position will serve as a resource to current and future enterprise AV/IT projects.

This position will provide advanced technical systems support including operations maintenance and replacement projects of multi-room component replacements with new hardware; The person in this position has to have specialized skills to setup configure and commission. This includes equipment such as Cisco codecs, Crestron processors and signal management, BiAmp DSP, microphones, amplifiers, lecture capture, speaker systems, video screens, projectors, video monitors, recording equipment, AV cables, and AV terminations across east campus. Projects are either planned annual projects or updates to equipment when premature failures or defects occur.

This position will assist with asset control and maintaining equipment located in all Classroom Technologies Team controlled areas. This position will ensure the receiving, warehousing, and distribution of all hardware that the Classroom Technologies Team purchases. This position will assist in keeping equipment used for maintenance and operation in stock and ensure that there is adequate equipment available in the event of equipment failure in the classrooms. This position will maintain environmental health and safety standards.

This position will stay abreast of current classroom technology and cooperate with other members of the Classroom Technology Team to develop training and reference materials for hardware and software used for instruction in classrooms. This includes print & electronic reference materials, group, and one-on-one training.

This position will participate in the daily coordination of classroom technology students including ensuring students adhere to the schedule for campus support, general maintenance, phone support responses, service desk tickets, and preventative maintenance.

Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Minimum Education/Experience

Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.

License or Certification required by statute or regulation

N/A

Preferred Experience, Skills, Training/Education

Bachelor’s Degree in computer science, information technology, electronics, or a closely related field and five years of experience in the information technology field related to the area of work is beneficial. AV industry certifications such as InfoComm, Crestron, Bi-amp, and Extron are preferred and beneficial.

Preferred experience including excellent interpersonal and communication skills to coordinate projects and support of a diverse university community is essential. The candidate should be able to work flexible and irregular hours due to university needs. The candidate should have the ability to establish and maintain effective working relationships and be able to manage time, work calmly under pressure, and deliver on tight deadlines. Preferably this individual will be highly self-motivated, have a positive attitude, be creative, take initiative, and be detail and solution oriented. Preferably, the successful candidate will be able to learn new technologies and effectively multitask and be able to work independently, without close supervision. The successful candidate should be a problem solver, a critical thinker, be adaptable and flexible and have a strong work ethic with excellent project management skills.

This position involves a great deal of public contact in serving as one of the contacts for global classroom coordination and support demanding a high standard of customer service. The successful candidate should have excellent customer service experience. This employee will be expected to work in a professional and ethical manner.

Preferred experience demonstrating an in-depth knowledge and understanding of the capabilities of associated video conferencing, lecture capture, hardware and software, video network resources and a variety of video and audio hardware and software is essential. Also, prefer experience providing advanced computer technical skills including an in-depth working knowledge of various computer hardware and software and the ability to successfully troubleshoot computer and network problems.

License or Certification required by the Department

N/A

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Job Open Date09/23/2019Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 10/23/2019Open Until FilledNoQuick Link for Direct Access to Postinghttp://ecu.peopleadmin.com/postings/32088Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have professional AV (Audiovisual) experience?
   • Yes
   • No
2. * Do you have experience supporting university classroom technology?
   • Yes
   • No
3. * Do you have experience supporting video conferencing?
   • Yes
   • No
4. * Do you have experience supporting web conferencing?
   • Yes
   • No
5. * Please indicate where you learned about this job vacancy.
   • Workplace Diversity
   • Diversity.com
   • LinkedIn
   • Greenville Daily Reflector
   • Raleigh News & Observer
   • Chronicle of Higher Education
   • InsightIntoDiversity.com
   • Journal of Blacks in Higher Ed
   • Hispanic Outlook
   • Women in Higher Ed
   • HigherEdJobs.com
   • InsideHigherEd.com
   • Yahoo HotJobs.com
   • Monster.com
   • ECU Website
   • Other

Documents Needed To ApplyRequired Documents

Optional Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. List of References