Director of Student Success and Retention Programs

Job description

Posting Details

Position Information

Job TitleDirector of Student Success and Retention ProgramsJob Description

Under the general supervision of the Vice President of Student Services, the Director of Student Success and Retention Programs will provide direct leadership to a comprehensive array of student programs that promote student success, including: Centralia College Intervention (early alert tool), M2IND Peer Mentor Program, Special High School Student Support Partnerships, Blazer Central, Advising, Counseling, and other emerging Retention programs. The Director will provide Guided Pathways leadership as the Student Services Co-Chair of the Guided Pathways Steering Committee. The Director is responsible for the development and maintenance of the Behavioral Intervention Team (BIT).

This position serves as a member of the Student Services Cabinet and works closely with other student services and instructional offices. The Director supervises faculty counselors, full-time and part-time classified staff, student employees and exempt employees and works frequently with students, faculty and staff, and other community constituents.

Essential Duties Summary

•Creating and maintaining a welcoming and efficient office environment, including: providing excellent customer service in a fast-paced, multicultural setting; the selection of new staff; training, supervising, evaluating the performance of assigned classified and exempt personnel; developing work and vacation schedules to assure appropriate staffing levels and workloads; developing and maintaining office budgets.
•Facilitating the development and implementation of retention strategies by staying current with emerging trends and best practices; and working closely with faculty, Student Services staff, and other Centralia staff in evaluating and improving retention strategies for students in programs of responsibility.
•Promoting cooperative and collaborative relations between the College, district and community constituents; participate in Student Services Cabinet meetings; act as a team player; and demonstrate a strong sense of integrity and acceptance of differing points of view.
•Working collaboratively with faculty counselors to develop and maintain an advising model aligned with the guided pathways framework.
•Representing the College at appropriate local, state and regional meetings; serve on College committees and teams as assigned.
•Maintain a case load of students through the BIT, Centralia College Intervention tool.
•Other duties as assigned.

•Knowledge of higher education principles, practices, procedures and policies;
•Strong knowledge of the principles and practices of community college retention programs, student development, BIT design and management;
•A demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds;
•Strong organizational skills;
•Demonstrated skills and experience in team building and staff development.

Ability to:
•Work effectively and collaboratively with a multi-cultural diverse student, staff, and community population;
•Solve problems and conflicts effectively, efficiently, using principles of collaboration and continuous improvement;
•Supervise, train, and motivate staff and students in leadership, organizational and communication skills;
•Collect and analyze data, prepare reports and make recommendations;
•Manage multiple priorities and projects simultaneously;
•Proficiently use MS Office software (particularly Access and Excel) and the internet;
•Prepare and administer budgets;
•Work effectively within a fast- paced, rapidly growing, intense, and multifunctional office environment.

Required Qualifications

•Master’s Degree, or equivalent education and experience, in Higher Education; Counseling; Student Development; College Student Personnel; psychology; or related field.
•3-5 years of experience in retention programs, counseling, student conduct, or BIT in a college or university setting including supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential job duties.
•Demonstrated commitment to promote equitable access and educational achievement for diverse students.
•Experience with student development or other programs to promote student success
•Knowledge and experience with the Guided Pathways Framework related to student intake, first year experience and support programs

Preferred QualificationsPhysical DemandsSpecial Conditions for Eligibility

This is a full-time, administrative professional exempt position. The salary is $75,000 – $79,000 depending on the qualifications and experience of the successful candidate. The state of Washington provides a comprehensive benefits package for state employees. The position may participate in the TIAA/CREF retirement system.

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

The Screening Committee will begin their priority review on October 18, 2019. Position is open until filled.

EEO Statement

Centralia College has a strong institutional commitment to the principles of diversity in all areas. In that spirit, we strongly urge all qualified applicants, especially people of color, persons of disability, women, and disabled and Vietnam era veterans, to apply. Centralia College is an Equal Opportunity employer.

It is the policy of Centralia College to assure equal employment opportunity and non-discrimination on the basis of race or ethnicity, creed, color, national origin, sex, marital status, sexual orientation, age (over 40), religion, the presence of any sensory, mental, or physical disability, or status as a disabled or Vietnam-era veteran.

Centralia College does not discriminate in admission or access to, or treatment or employment in, its programs or activities. Designated Title II, VI, VII, IX, Section 504, ADA compliance officer: Vice President for Human Resources and Legal Affairs, Hanson Hall Room 101, Centralia College, 600 Centralia College Blvd, Centralia WA 98531-4099, (360)623-8943.

The Human Resources Office is accessible for persons with disabilities. Those who need disability accommodation in the application/employment process, please call (360)623-8943.

FLSASalary GradeDOQ/DOESalary$75,000 - $79,000 anually Posting Detail Information

Posting NumberAS251POpen Date09/20/2019Close DateOpen Until FilledYesSpecial Instructions to ApplicantsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is your Philosophy for serving students?

    (Open Ended Question)

  2. * How many staff/interns/students have you supervised in past positions you have held?

    (Open Ended Question)

  3. * We strive to employ individuals who possess the skills necessary to effectively interact with a diverse population of students and staff at Centralia College. Our effort is to create a climate that recognizes, respects, and celebrates differences. Describe what diversity means to you?

    (Open Ended Question)

  4. * How do you see the work of this position supporting student learning, success, & completion?

    (Open Ended Question)

  5. * How did you hear about this employment opportunity (i.e., The Olympian)?

    (Open Ended Question)

Documents Needed To ApplyRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 9/25/2019
    Application Due: 10/26/2019
    Work Type: