Continuing Education Assistant, Evenings

Tracking Code200214 Job Description

The Continuing Education department at Johnson County Community College is searching for a Continuing Education Assistant. The ideal candidate for this position will have excellent communication skills and the ability to effectively serve as a proctor for the Regnier Testing Center operated by the Continuing Education Computer Applications and Information Technology department. This position will also provide administrative support for efficient and effective daily operations of the Continuing Education division including special projects as assigned. This position will administer tests for GED candidates, fire safety and professional certifications across a range of industries. This position supports the planning, coordination and execution of open enrollment classes, contract training and online coursework.

Proctor Regnier Testing Center Exams

• Schedule testing center appointments for the public using multiple online third-party vendor portals
• Welcome and check in test center candidates ensuring proper ID and exam vendor protocols are accurately followed
• Pass required test center proctor certification exams based upon vendor
• Respond appropriately to questions received in person, via phone and email
• Document processes for the testing center and its relationships with test providers
• Maintain the positive testing center environment and adhere to any updates as needed

Provide administrative support for efficient and effective operations of the Continuing Education division

• Ensure that communication between staff, instructors, students and management is timely, professional and attentive to needs of the Continuing Education division
• Ensure that check-in, follow-up and completion of assigned tasks is prompt
• Effectively schedule and efficiently complete assigned Continuing Education administrative projects per department criteria
• Keep up-to-date on knowledge regarding aspects of program areas and departments
• Work simultaneously on projects with scheduling flexibility

Provide Customer Service

• Assist test center clients with check in and ensure exams are completed with no issues.
• Handle questions, problems and issues with delivery of exams, test center clients and various Continuing Education department staff in a professional, timely and courteous manner

Support the Mission, Vision and Values of JCCC.

A resume and cover letter are required for consideration. Incomplete applications will not be considered.

Required Skills

• One year of post secondary education
• Computer proficiency in MS Outlook, Excel, Word, database and various other programs
• Ability to work fluently with a variety of software
• Comfortable exploring and learning new technology and college processes quickly
• Commitment to accuracy
• Attention to detail
• Strong analytical and organizational skills
• Exercise good judgment and initiative
• Ability to work with diverse members of the community who present for testing
• Ability to address testing center clients who may experience test anxiety
• Ability to serve multiple customers at once and to use technology to manage customers
• Ability to move frequently to various campus locations
• Ability to lift 20 pounds

Preferred

Flexibility for training schedule during first month: Monday-Tuesday, 1-5 p.m.; Wednesday-Thursday, 4-10 p.m.

Required Experience

Two years of customer service related experience

Benefit Information:

Click here for a summary of our benefit information. If applying for an adjunct position, click here for a summary of our adjunct faculty compensation.

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

Disclosures:

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained.
For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of sex, race, color, national origin, disability, age, religion, genetic information, marital status, veteran's status, sexual orientation, or other factors that cannot be lawfully considered.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc) refer to the links on our Career page.

Job Location Overland Park, Kansas, United StatesPosition TypePart-Time