The Team Coordinator IV performs a wide variety of administrative duties to support student enrollment services and the Student Records Office. Strong organizational skills and the ability to multi-task in a fast paced office environment with accuracy and attention to detail are required. Highly proficient in Microsoft Excel and Banner INB Student Module preferred.

Examples of Duties:

1. Provides exemplary customer service to all inquiries and follow up communications (in-person, telephone, email, print) with a strong knowledge of college policies and enrollment procedures.
2. Strong aptitude for technology and highly proficient in Microsoft Office Suite and SharePoint and is able  to execute with efficiency a variety of documents, forms, reports, report validation, mail merge, electronic calendars, web page updates, digital forms and communications for student records.
3. Provides oversight to the records room in the storage of student records and official documents and is responsible for maintaining the management of confidential student records, ensuring the integrity of academic records, maintaining compliance with FERPA, and other college policies, state, and federal regulations.
4. Fully trained and able to efficiently process all student records processes, including, but not limited to the following functions: processing all types of student  transcripts, registration, enrollment verification, charge backs, withdrawals, schedule changes, scanning and linking, mail return processes, address verification processes, student file creation, purging and corresponding records management, report verifications.
5. Executes processes such as updating graduation legacy binders and scanning and indexing of archival student educational records to maintain compliance.
6. Available to support on/off campus registration activities, and provides support to large campus wide enrollment events.
7. Provides support and assistance with testing Banner functionality for upgrades, patches and new software functionality.
8. Provide back-up support for entering and processing Banner Prospects in INB as needed.
9. Participation in professional development activities.
10. Performs other duties as assigned.

Qualifications:

• Associate's Degree or equivalent combination of education and experience.
• 1-3 years of experience in higher education preferred.
• Must be able to demonstrate knowledge of Banner Student module.
• Highly proficient in accurate data entry and the use of Microsoft Office 2010 procedures and software and other applicable computer software, such as EDI, BDM.
• Must be able to multi-task in a fast-paced environment.
• Strong communication skills and customer service skills
• Excellent interpersonal skills and the ability to maintain a high degree of confidentiality.
• Commitment to and knowledge of a comprehensive community college philosophy and a student-centered learning environment.
• Demonstrated experience working with a diverse population.
• Willingness to work a flexible schedule with variable hours, including both evenings and weekends, which may include some travel.