Sr. Academic Advisor

Job description

Job location: Coral Gables, FL

Employment Type: Full-time
Posted data: 2019-09-19
Req: R100035194
Current Employees:
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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

This position provides comprehensive academic advising and retention services to students in the Collegiate Studies Program of the Division of Continuing and International Education (DCIE) and reports directly to the Collegiate Studies Assistant Director. Incumbent develops individualized plans and coordinates advising for Bachelor of General Studies (BGS) and Non-Degree students tracking to BGS.

Essential Job Functions

Advising and Supporting for BGS and Non-Degree students tracking to be BGS students

• Advise, support, and retain students, including:
-Prepare an individualized plan for each student, including registration, drop/add and withdrawal functions
-Initiate regular interaction with students and maintain records of all interactions utilizing appropriate software (SalesForce, Canelink, Blackboard, etc.)
-Provide students with a variety of resources and refer as necessary to Toppel Career Center, the Counseling Center, Academic Resource Center, etc.
-Counsel students on plans for their futures, including preparation for careers, advancement and/or changes, and future education and training
-Coordinate materials and collaborate with BGS students’ Area of Concentration Selection and Submission
-Coordinate and present student appeals by identifying, compiling information and responding to student issues on a case-by-case basis
• Develop and implement retention strategies for BGS students
• Coordinate student events such as current student orientations, graduation events, student support (registration push) onsite and online
• Serve as a liaison for University of Miami Undergraduate students enrolling in online classes; (Manage program permission numbers for online and program classes)
• Adhere to strict student confidentiality in accordance to FERPA

Communication Activities
• Develop correspondence to prospective and admitted students; write and edit letters and supporting documents with information about orientations, meeting schedules, and advising guidelines for new and transfer students
• Design and implement mass enrollment outreach communications
• Collaborate with the Marketing Team by closely coordinating and updating program information and recruitment materials for organized recruitment events; Develop and revise informational material, handbooks, advisement, newsletters, and other recruitment materials for students and BGS program

Academic and Technical Support
• Maintain proficiency in the functions of all Student Enrollment Management Systems
• Input student academic changes such as transfer credit equivalencies; Update and maintain Academic Progress Reports
• Continuously monitor the BGS/Non-Degree student progress in classes after the first semester by providing advising resources and assistance as necessary to ensure retention in the programs
• Provide monthly reports to Assistant Dean, Assistant Director, and the Sr. Enrollment Advisor on student academic progress in individual cases and in the aggregate by class/cohort
• Design and Implement tools, methods, programs and procedures to ensure that our advising services are always rooted in best practices
• Coordinate exit interviews and program surveys

Orientation Workshops, Receptions and Recruitment
• Keep up with the literature on trends, innovations, new advising strategies, needs of adult student learners, best practices in non-traditional student support, student success and retention
• Participate in the coordination of the scholarship outreach, awards, receptions, and reporting
• Participate in Open House events held throughout the year for the purpose of attracting potential students and orienting new students

Qualifications / Experience

Bachelor’s Degree in relevant field required; Master’s degree preferred

Minimum 5 years of relevant experience

Knowledge, Skills, and Abilities
• Highly skilled in interpersonal communication and customer service best practices
• High quality decision making and judgment
• Skilled in advising and counseling; high degree of emotional intelligence
• Ability to communicate effectively, both orally and in writing
• Knowledge of student recruitment, advising, and retention strategies
• Demonstrated ability to handle confidential information with discretion
• Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements
• Ability to evaluate student transcripts and/or records
• Strong public presentation skills
• Strong organizational skills – ability to analyze, organize, and prioritize work under pressure while meeting deadlines
• Proficiency in Microsoft Suite of products
• Knowledge of CRM, i.e., SalesForce, LMS, i.e., Blackboard, and SMS, i.e., PeopleSoft preferred

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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    Job No:
    Posted: 9/23/2019
    Application Due: 12/22/2019
    Work Type: