Duties and Responsibilities:
The Case Manager for Student Outreach and Support serves as a non-confidential case manager for students. The incumbent lives on campus and works with students, especially students of color and international students, to meet academic expectations and navigate college administrative processes. The Case Manager refers students to appropriate college and community resources and advocates for student needs. The incumbent responds to inquiries from students, faculty, staff, parents, and members of the community. The Case Manager serves on the College’s Behavior Intervention Team and is an integral member of the Student Affairs division, providing operational support for programs and services under a cross-functional team strategy; the position is part of the residence life on-call team.
The Case Manager reports to the Dean of Students, collaborates with Student Affairs staff and supervises student interns and/or employees, as assigned. Responsibilities include:
As Case Manager:
· Provide leadership for development of a case management strategy to support students.
· Develop case management protocols and procedures.
· Serve as case manager for an assigned caseload of students.
· Serve as a member of the Behavior Intervention Team, coordinate information sharing within the BIT and maintain the BIT database.
· Assist with orientation for international students, under the leadership of the international programs office.
· Oversee assignment of students to Student Affairs staff to provide case management support, as needed.
· Recruit, train and oversee student peer mentors, as needed to support outreach efforts.
· Compile data and prepare reports to document services and impact each semester
As a Student Affairs Cross-Functional Team Member:
· Collaborate with Student Affairs staff in the development of student support strategies aimed at increasing student retention.
· Support the Student Affairs team by carrying-out agreed upon assignments under the leadership of fellow team members.
· Participate in new student orientation and other activities to aid in the transition to college.
· Conduct and/or arrange for workshops on topics supporting student success
- Respond to inquiries from students, faculty, staff, parents, and members of the community. Serve as a hearing officer for conduct review cases and as a designated Title IX first responder. Serve on-call for the Residence Life office on a rotating basis. Serve on College committees and task forces, as assigned Perform other duties, as assigned
Master’s degree. One (1) year and/or graduate internship/practicum experience working in a higher education setting, non-profit organization, or K -12 school system as a counselor, social worker, case manager or residence hall advisor is required; prefer two (2) or more years.
Must have strong skills in the areas of conflict resolution and problem solving techniques. Requires effective critical thinking skills and the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges. Must have excellent judgement with the ability to manage highly sensitive and confidential information. Ability to maintain neutrality and work under stress. Must have demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international. Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs; ability to work as part of a College-wide community to resolve complaints in a neutral and sensitive manner; ability to establish and maintain professional and productive working relationships with staff at all levels at the College. A working knowledge is preferred of nondiscrimination laws and compliance regulations including Title IX, Clery Act, VAWA, FERPA and due process protections as they apply to Student Conduct proceedings.
Must have a demonstrated commitment to diversity and inclusivity, a commitment to working with multicultural populations along with an awareness of issues affecting women, minorities, and persons with disabilities. Preference given to candidates who demonstrate the ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with diplomacy and tact. Effective leadership and management skills, including interpersonal, organizational, and analytical skills preferred. Excellent presentation and training skills preferred.
Some work hours during evenings are expected to maintain contact with students and/or serve in the residence life on-call rotation. Occasional weekends and overnight work hours are required.