Job location: Boca Raton

Employment Type: Full-time
Posted data: 2019-09-20
Req: REQ07365
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Position Summary:

Florida Atlantic University’s User Services is seeking a User Services Support, Boca Raton, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities:

• Coordinates OIT software licensing programs and collaborates with the Associate Director of User Services to ensure orders are completed in a timely manner.
• Serves as the coordinator to place IT related equipment and parts.
• Processes incoming requests for CTO over the phone and email.
• Conducts research to resolve or expedite the resolution of various administrative and technological problems and requests.
• Creates requisitions and follows up on vendor payment as deemed necessary.
• Serves as an HR partner to ensure hiring of part-time and full-time employees are on task and completed.
• Participates in various technical and non-technical projects assigned by Associate Director or CTO. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the University's academic mission.
• Collaborates with OIT's Fiscal Management team to ensure departmental budget spreadsheets are kept up-to-date.
• Serves as backup to OIT Help Desk to provide first and second tier support such as wireless configuration of student, staff and faculty laptops, pin-resets for Banner, account creation, and password resets.

Minimum Qualifications:

High School diploma or equivalent and seven years of appropriate experience; or Bachelor's degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience required.

Excellent verbal and written communication skills are essential to success in this position.

Must also have excellent customer service, organizational and time management skills.

Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint and Excel.

Experience using Workday preferred.

Valid driver's license required.

Salary:

$15.00 to $25.00 per hour

College or Department:

OIT User Services

Location:

Boca Raton

Work Days and Hours:

Monday – Friday, 8 a.m. – 5 p.m. Occasional night and weekend hours may be required.

Application Deadline:

2019-10-06-07:00

Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Preference in appointment will be given to eligible veterans, spouses of eligible veterans, and certain family members of eligible veterans, in accordance with Florida Statutes, Section 295.07. Please submit your DD214 (Member 4 preferred) showing your dates and character of service with your application as an attachment or fax to 561-297-3915 or scan and email to jobs@fau.edu, prior to the closing date of the position. If faxing your DD214, please also send an email to jobs@fau.edu to notify us that the form was faxed, make sure the email includes your name and the REQ# of the job that was applied to.

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.