Academic Services Technician, Senior

Job description

Initial Review Date: 10/10/2019*

*Any complete applications received after the review date will only be forwarded to the hiring committee at their request.

Starting Salary: $4,889.88 (per month) plus benefits; Salary Grade: C1-50
Full Salary Range: $4,889.88 – $6,559.88 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

De Anza College Mission Statement:
De Anza College provides an academically rich, multicultural learning environment that challenges students of every background to develop their intellect, character and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills and attitudes contained within the college’s Institutional Core Competencies:

  • Communication and expression
  • Information literacy
  • Physical/mental wellness and personal responsibility
  • Civic capacity for global, cultural, social and environmental awareness
  • Critical thinking
    Under the direction of the Associate Vice President of Instruction, serve as a system administrator for Resource 25 and WebViewer; provide training, functional and technical support to all users on Resource 25, Banner, WebViewer, Electronic Curriculum Management System (ECMS) for Footnotes and Course Outlines; coordinate with ETS on the implementation of 25Live System, prepare data, conduct system testing and customizations; load and validate quarterly class data in Resource 25; process class changes in Banner; and oversee space inventory and utilization. This position requires strong written and oral communication skills, as well as knowledge in database querying and report writing. The Academic Services Technician also performs specialized skills in support of primary functional areas within Academic Services including curriculum management systems, catalog and scheduling information and works with division schedulers, chairs and deans as needed.

    Under the direction of the Dean of Academic Services, ensure functionality of data management systems used to support academic services functions. Participate in the development and implementation of software packages and upgrades; train users; monitor system for accurate and effective performance. Work closely with other technical staff to resolve issues.

    Depending upon assignment, duties may include, but are not limited to, the following:

  • Administer and maintain facility space and curriculum management systems for academic services and used to capture curriculum, catalog and scheduling information.
  • Analyze and monitor systems to ensure data accuracy and proper functioning of programs.
  • Troubleshoot, research and resolve functional and technical problems.
  • Develop, implement and create online training videos and websites; create user manuals and training documentation,
  • Deliver training to new users; deliver additional training as needed and as upgrades and changes are implemented.
  • Set up security access for new users and provide ongoing support and assistance to all systems users.
  • Provide ongoing functional and technical support to users.
  • Develop, implement, create and distribute forms and templates electronically and for print; design graphic elements for websites and for print.
  • Process MSI’s and verify data accuracy; handle all room reservations, room emergencies, final exam conflicts and other space conflicts; create and post room change signs and distribute open classroom lists.
  • Design and develop reports based on special projects; research and analyze topics related to academic services.
  • Administer and coordinate systems upgrades, customizations and expansions; coordinate technical procedures with ETS and other departments and divisions.
  • Maintain up-to-date knowledge of changes through attendance at relevant conference and through consultation and networking with other colleges and universities using similar systems.
  • Research and implement new and emerging developments in electronic communications.
  • Collects, inputs and verifies data related to curriculum, catalogs and schedules; post information to applicable college or district web sites.
  • Create Curriculum Committee meeting agendas, meeting materials and prepare minutes.
  • Serve as a backup for the academic services coordinators.
  • Maintains master course outline file and updates course outlines after Curriculum Committee approval, including uploading to the De Anza College Intranet.
  • Coordinate with instructional divisions and departments to ensure data accuracy in the certificates and degrees programs annually. Assist with communicating any changes to certificates and degrees programs from the State Chancellor’s Office to these instructional divisions and departments.
  • Maintain and coordinate the annual process approved for the certificates and degrees programs for the college. Analyze and input the yearly data and information changes, ensuring accuracy for the annual spec sheets and the college catalog used by students, staff, faculty, managers, administrators, transfer institutions and/or the community.
  • Submit, monitor and track changes for existing and newly created certificates and degrees programs for data input into the State Chancellor’s Office’s official curriculum inventory program (CIV2) for review and approval. Answer and respond to all inquiries from the State regarding any of the certificates and degrees programs changes and/or new creations.
  • Operate a computer utilizing specialized and functional-related software and a variety of office equipment.
  • Perform related duties as assigned.

    Knowledge of:

  • Organization rules, statistical processes, and procedures specific to the academic services.
  • Effective uses of new technologies such as web development (HTML, JavaScript, graphics) and multimedia tools (PhotoShop, PowerPoint).
  • Software used to create and edit videos (i.e. Adobe Premiere Pro, QuickTime Pro, Snapz Pro, and Screen Mimic).
  • Web servers and site management tools.
  • Technical aspects of field of specialty.
  • Methods and techniques of preparing and coordinating online material and printed publications.
  • Data management systems, system administration and troubleshooting.
  • District and College organization, operations, policies and objectives.
  • Applicable sections of State Education Code and other applicable laws.
  • Interpersonal skills using tact, patience and courtesy.
  • Principles of training and providing work direction to others.
  • Ability to:

  • Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  • Administer and maintain a complex relational database.
  • Perform complex analysis and reporting typically with College-wide or District-wide reports with considerable accountability for visible and central services and activities.
  • Communicate effectively both orally and in writing including development of training materials and conducting presentations.
  • Provide technical assistance to computer systems users.
  • Learn and apply new software and computer technologies.
  • Work independently with little direction.
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Establish and maintain cooperative and effective working relationships with others.
  • Plan and organize work; developing an following complex schedules and timelines
  • Maintain current knowledge of instructional technologies, administrative computing and office automation.

  • Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  • Any combination equivalent to an Associate’s degree supplemented by college course work in web development AND two (2) years experience in a related environment.


  • Office environment.
  • Constant interruptions.
  • Physical Abilities:

  • Hearing and speaking to exchange information in person and on the telephone as well as making presentations.
  • Dexterity of hands and fingers to operate a computer keyboard.
  • Vision to read various materials.
  • Standing for extended periods of time.
  • Bending at the waist, kneeling or crouching.
  • Lifting, carrying, pushing or pulling objects up to 20 lbs.

  • A District on-line application on *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  • A cover letter addressing your qualifications for the position.
  • A current resume of all work experience, formal education and training.
  • If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

    Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at:

    Position: Full-Time, Permanent, 12-months per year
    Starting date: As soon as possible upon completion of the search process.

    Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site:

    Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

    For more information about our application process contact:
    Employment Services
    Foothill-De Anza Community College District
    12345 El Monte Road
    Los Altos Hills, California 94022
    (650) 949-6217

    Email: [email protected]




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    Job No:
    Posted: 9/20/2019
    Application Due: 11/19/2019
    Work Type: