Admissions Operations Manager
Admissions Operations Manager
Posting Number: S01353
The Operations Manager for Admissions reports to the Director of Admissions and is responsible for managing the daily operations of application management and processing for the Admissions Office.
Offer is contingent upon successful completion of a criminal background check.
-This position works closely with staff to ensure smooth coordination of the application and inquiry pool data and electronic folders and all technology-related needs.
-Oversee and manage daily operations of all
print mailings to inquiries, applicants, admits, and matriculants.
-Oversee and coordinate all hiring, reviews and training for Operations staff (full time and seasonal)
-Serve as technical specialist using systems including Banner and Slate.
-Manage database access and security privileges for staff and students for the Admission department, including quarterly audits for LIS.
-Coordinate and lead weekly Operations meetings and communications.
- Serve as co-administrator of UG Admissions database (Slate).
-Coordinate and/or support of Project Management in technical operational areas such as new software, upgrades and implementation of new systems.
-Coordinate annual improvement projects in processes and technology.
-Manages and oversees inquiry pool, including; web contact registration page, campus visit signup, and school visit cards. —Oversees screening and review of database and collaborates with other offices to ensure data integrity is maintained.
-Manage/Direct the handling of phone, fax and email inquiries and submissions
-Manage and oversee applicant pool, including; coordinating the communications for acknowledgments of applications, information during the process, and final notification of decisions.
-Develop planning materials and documentation (calendars, timelines, etc) to assist department organization and achievements of strategic goals.
-Oversee mailings for all inquiries, applications and decisions. Work with Communications Office to develop high performance yield materials.
-Oversee file management and data retention for previous applicant pools.
-Provide backup for main office coverage.
-Maintain office supplies.
Associate’s degree or equivalent required. Bachelor’s degree preferred.
Knowledge, Skills and Abilities:
Familiarity with Middlebury College or a small, liberal arts college setting is preferred. Strong interpersonal, communication and organizational skills. Proficiency in Word, Excel, Banner, Hyperion, Slate, and document imaging. Exemplary customer service and relationship-building skills. Maintain confidentiality and discretion with information. Proven ability to organize and complete projects. Critical thinking and troubleshooting strengths. Self-motivated and the ability to work independently with minimal supervision as well as in a teamwork setting.
Five years of experience in higher education preferred.
Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here: http://go.middlebury.edu/backgroundchecks
To apply, visit https://middlebury.peopleadmin.com/postings/19982
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