Admissions Operations Manager

Job description


Admissions Operations Manager
Middlebury College

Posting Number: S01353

Position Summary:
The Operations Manager for Admissions reports to the Director of Admissions and is responsible for managing the daily operations of application management and processing for the Admissions Office.

Essential Functions:
Offer is contingent upon successful completion of a criminal background check.



-This position works closely with staff to ensure smooth coordination of the application and inquiry pool data and electronic folders and all technology-related needs.
-Oversee and manage daily operations of all
print mailings to inquiries, applicants, admits, and matriculants.
-Oversee and coordinate all hiring, reviews and training for Operations staff (full time and seasonal)
-Serve as technical specialist using systems including Banner and Slate.
-Manage database access and security privileges for staff and students for the Admission department, including quarterly audits for LIS.
-Coordinate and lead weekly Operations meetings and communications.
- Serve as co-administrator of UG Admissions database (Slate).
-Coordinate and/or support of Project Management in technical operational areas such as new software, upgrades and implementation of new systems.
-Coordinate annual improvement projects in processes and technology.

General Responsibilities:
-Manages and oversees inquiry pool, including; web contact registration page, campus visit signup, and school visit cards. —Oversees screening and review of database and collaborates with other offices to ensure data integrity is maintained.
-Manage/Direct the handling of phone, fax and email inquiries and submissions
-Manage and oversee applicant pool, including; coordinating the communications for acknowledgments of applications, information during the process, and final notification of decisions.
-Develop planning materials and documentation (calendars, timelines, etc) to assist department organization and achievements of strategic goals.
-Oversee mailings for all inquiries, applications and decisions. Work with Communications Office to develop high performance yield materials.
-Oversee file management and data retention for previous applicant pools.
-Provide backup for main office coverage.
-Maintain office supplies.


Associate’s degree or equivalent required. Bachelor’s degree preferred.

Knowledge, Skills and Abilities:
Familiarity with Middlebury College or a small, liberal arts college setting is preferred. Strong interpersonal, communication and organizational skills. Proficiency in Word, Excel, Banner, Hyperion, Slate, and document imaging. Exemplary customer service and relationship-building skills. Maintain confidentiality and discretion with information. Proven ability to organize and complete projects. Critical thinking and troubleshooting strengths. Self-motivated and the ability to work independently with minimal supervision as well as in a teamwork setting.

Five years of experience in higher education preferred.

Physical Demands:

Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here:

To apply, visit

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Job No:
Posted: 9/19/2019
Application Due: 10/7/2019
Work Type: