Financial Aid Coordinator - School of Medicine

Job description

DescriptionThe Office of Financial Aid processes in excess of $40M annually to assist students with their financial needs while in attendance at Tufts University School of Medicine. Approximately 80% of students who attend TUSM require some type of financial assistance. The Office of Financial Aid serves graduate/professional students who are enrolled in the School of Medicine and/or Friedman School of Nutrition seeking various degrees. The Office of Financial Aid plays a vital role with counseling and serving the needs of students, providing financial literacy, and determining eligibility while maintaining compliance. The successful administration of this process has a very serious impact on both enrollment and tuition revenue.

In addition to the MD population, the Office of Financial is responsible for processing aid for both PhD students and masters level students who are enrolled within TUSM and/or the School of Nutrition. Due to the nature of enrollment in these programs, financial aid administration can be more complicated for these students. The number of students enrolled in the Public Health and Professional Degree Programs and the MD programs continue to increase significantly. With the high cost of tuition all TUSM students face, they continue to be dependent on programs administered by the Office of Financial Aid in order to be able to matriculate at TUSM.

Excellent customer service is critical in order to properly assist students in attendance in any of the programs that we serve. Timely, successful processing of aid is crucial to cash flow since tuition revenue comes largely from financial aid. Responsive support and timely delivery of living expense money is an important part of student satisfaction which influences alumni support. Knowledge of the federal Title IV and Title VII regulations is essential if Tufts is to avoid major audit exceptions requiring the return of funds and/or fines and maintain its eligibility to participate in these programs. The potential impact of less than optimal results (at the same time) in all these areas would be seriously detrimental to the ability of the school to fulfill its mission.
The Financial Aid Coordinator will provide excellent customer service to applicants, students, families and alumni at TUSM; perform a variety of functions in regards to financial aid and provide administrative support to the professional staff within the Office of Financial Aid. Since this position will provide the first impression of the Office of Financial Aid, it is imperative that this individual communicate effectively with a diverse population in a professional manner using tact, poise, patience, courtesy and sound judgment. While the incumbent may not be knowledgeable in financial aid fundamentals at the time they’re hired, this individual will be trained to understand key information so they may provide the first level of counseling and assist with basic information/questions.

QualificationsBasic Requirements:

  • Administrative experience is required (2+ years).
  • Bachelor’s Degree.
  • Must be proficient in Microsoft Office (Excel, Word, PowerPoint) and Microsoft Outlook.
  • Ability to Lift/Carry/Push/Pull up to 20 pounds with or without accommodation.
  • Superior communication skills.
  • Detail oriented and able to multi-task in a busy environment.
Preferred Qualifications:
  • Some experience in higher education and/or financial aid is preferred.
  • Knowledge and understanding of Title IV programs.
  • Experience with Powerfaids and/or Peoplesoft is preferred.

Special Work Schedule Requirements:
Occasional evening hours/additional hours may be required during our peak processing season and to accommodate evening financial literacy sessions that may be held occassionally.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.

Primary Location: United States-Massachusetts-Boston
Job: Student Services
Organization: Financial Aid - Medical
Employee Status: Regular
Schedule: Full-time
Job Posting: Sep 18, 2019, 12:10:44 PM




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Job No:
Posted: 9/19/2019
Application Due: 1/14/2020
Work Type: