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Academic & Research IT Support Engineer Sr

Employer
Georgia Tech
Location
Atlanta, Georgia

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Institution Type
Four-Year Institution

Job Purpose: Provide advanced unit level research IT design, integration, implementation, modification, and support services, typically in an academic or research unit. Hold the role of a senior level subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high- value consultative services to faculty and their research groups.

 

Major Responsibilities:

 

  • Consult with academic and research faculty and administrative leadership; analyze complex needs and requirements for large research groups or instructional labs.
  • Design, develop, test, implement and evaluate functional and technical IT system requirements and specifications; provide expert technical advice to research groups.
  • Advanced system administration of systems for multiple research groups, including monitoring and ensuring performance and reliability objectives.
  • Responsible for the data management and security operation for multiple research groups. Formulate and implement recovery plans including backup; communicates security and data management practices to end users.
  • Responsible for the operational support of a large and diverse set of set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, and other computational and data resources).
  • Perform updates to server and desktop software/applications; recommend and implement replacement, consolidation and/or upgrade of computational and data resources.
  • Develop complex scripts or programs to automate monitoring and deployment activities; review source code when appropriate.
  • Recommend hardware and software procurements; manage assets for a School or a large number of research groups.
  • Develop and recommend standard operating procedures.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Education: Bachelor's degree or equivalent combination of education and experience
  • Work Experience: Four to six years job related experience
  • Certifications: N/A
  • Skills: This job requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; advanced skills in problem solving, decision making, customer service, system documentation and communications; familiarity with enterprise systems, networking, security and overall IT architecture including systems management.

 

  Preferred Qualifications:

  • Preferred Education: Bachelor's degree in Computer Science, Information Technology or related field
  • Preferred Work Experience: N/A
  • Preferred Certifications: N/A
  • Preferred Skills: Preferred skills include working knowledge of one or more programming language and operational software development methodology.
  •   Additional Information: This position will be supporting IT services for Interdisciplinary Research Institutes (IRIs) on campus. The most important quality is a willingness to learn.   General computer experience is necessary and additional experience on Linux and/or Mac OS X is a plus but not required. The work is a balance between providing basic IT services and working with others who may be providing more advanced and specialized services around research computing and data.

     

    Impact & Influence: This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit management. This position typically will advise and counsel: Faculty, staff, Postdocs, and unit management. This position will supervise: Students or lower level IT personnel.

     

    Department Description  The Executive Vice President for Research (EVPR) leads Georgia Tech’s internationally ranked programs in research and economic development. Research at Georgia Tech includes most major areas of engineering, computing, the sciences, design, liberal arts, and business. Georgia Tech’s 11 interdisciplinary research institutes (IRIs) bring together resources from across the campus to serve specific areas of research. 

     

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