Basic Outpatient Presvc Spec - Registration (Req 1137)

Employment Type: Staff - Regular

Employee Class: Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME

Shift: 1

Work Hours: 10:30 AM - 7:00 PM

Hours Per Week: 40

FTE: 1

Location: HSC Hospital

Department: Registration

Number of Openings: 1

Salary Range: Starting hourly rate $14.66

Grade: Classified AFSCME HSC - C1261

Float: Yes

Rotate: Yes

On Call: N/A

Travel: N/A

Weekend/Holiday: Yes

Requisition ID: req1137

Position Control Number (PCN): H94783

Posting Period: 09/18/2019 - 09/25/2019 internal and external

** Position filled in accordance to AFSCME Art 11.  AFSCME Bids accepted 9/18/2019 - 09/23/2019

All other applications accepted through 9/25/2019

Position Description

The Basic Outpatient Preservice Specialist performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services.  Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and through information to all other providers and users of patient data.  Verifies insurance requirements, obtains and understands insurance benefits.  Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service;  Ensures that patients meet financial requirements;  Provides general information to hospital users, patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Qualifications:

Required Qualifications/Knowledge/Skills/Abilities:

1. Experience in internet, internet navigation, word processing, standard computer manipulation.

2. Ability to work with minimum supervision. 

3. Excellent communication skills, oral and written skills. 

4. Ability to deal with confrontation.

5. Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.

Required Education/Experience/Licensing:

1. High school graduate or equivalent required.

2. Recent 2 years’ experience in hospital or physician office performing primary duty as one of the following: Registration Specialist and/or call center operator, successfully completed STAR training within the last 2 years and utilize physician scheduling software on a daily basis.

3. Knowledge of medical terminology required.

4. Knowledge of patient billing, collection policies & procedures, guidelines and/or standards.

Required Communication and other skills:

Must have working knowledge to operate a computer in a windows based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.

Demonstrates the ability to work with minimum supervision, ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.

Demonstrates ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.

Demonstrates ability to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.

Preferred Qualifications:

· Troubleshooting insurance issues

· Excellent interpersonal skills

· Customer service with skills for service recovery.

Working Conditions:Manual dexterity to utilize computer and office equipment. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees.Ability to work independentlyAbility to keep up with a fast pace environmentAbility to work at a computer for extended periods of timeAbility to sit at a desk for extended periods of timeAdditional:Frequent changes in job duties and assignments may be anticipated due to the nature of episodic patient flows and volumes. Cross-functionality, teamwork and flexibility are keys to success in the position. The information listed is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Academic Services Center, Suite 1000 on the Scott Park Campus or at the satellite HR Office located at the Facilities Services Building, Suite 1000 on the Health Science Campus.

To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free.  To further this effort, effective July 1, 2019, the University of ToledoHealth Science Campus Medical Center and the College of Medicine and LifeSciences are requiring all candidates for employment to be nicotine-free.  Pre-employment health screening requirementswill include cotinine (nicotine) testing, as well as drug and other requiredhealth screenings. Any employment offer is conditional upon successfulcompletion of a cotinine test.