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IT Support Specialist

Employer
Florida State University
Location
Tallahassee, FL

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Job Details

Job Title: IT Support Specialist
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 46324
Department Information Technology ServicesEqual Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdfResponsibilities This position serves as the VoIP deployment specialist, under the direction of the Network Specialist, providing troubleshooting and problem resolution as subject matter expert. Will also provide general IT support to include installing, problem solving, troubleshooting, repairing, and maintaining network communications infrastructure to include but not be limited to: voice, video, data, access, security and IP devices throughout the University network.

Port programming and installation primarily to include SIP VoIP instruments and secondarily other IP (Internet Protocol) based equipment such as: cameras, security devices, Ethernet switches, wireless access points, and other network equipment. Performs debugging functions that may include solutions to complex technical problems primarily involving deployment of SIP VoIP instruments. A state vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver’s license will be required in order to operate vehicles.

Reviews, interprets, and prepares worksheets, estimates, services orders, and network diagrams describing nature of voice, video, security and data communications systems to be installed and/or repaired. Provides detail records of all work activity.

Performs network system management through the use of wireless management platform, virtual local area network (VLAN) management tools and other similar systems.

Designs, coordinates, installs, rearranges, repairs/splices network cabling for all communications networking to include but not limited to fiber optic cable, Cable Television (CATV) and other coaxial cable, building infrastructure Unshielded Twisted Pair (UTP), Shielded Twisted Pair (STP), and Local Area Network (LAN) cabling. Coordinates with network management concerning cable plant and building wiring installations, repairs, changes, and design.

May serve as an on-site work coordinator in the absence of or at the request of the Supervisor and may recommend internal policies and procedures. Also, may serve as liaison with other University subject matter experts.Qualifications Bachelor's degree or a combination of post high school education and experience equal to four years.

Ability to communicate effectively verbally and in writing.

Ability to convey technical information to technical and non-technical users.

Ability to demonstrate critical thinking based upon in-depth data, substantiating information, considering and respecting others' input personal values, and ethics.

Ability to develop and implement policies, procedures, goals, and objectives.

Ability to document existing and new processes.

Ability to prepare clear and concise reports, policies, procedures, correspondences, and other written materials?

Ability to move heavy objects of 25 pounds or more.

Valid driver's license with the ability to obtain a Florida driver's license.Pay Plan This is an A&P (Administrative and Professional) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

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Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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