Enrollment Technology Manager
Summary and Scope of Position:
As a member of the Enrollment Division’s Enrollment Operations Department, the Enrollment Technology Manager (ETM) oversees, manages, and serves as the technical lead for the college’s Admission CRM platform, Technolutions Slate, to support the institution’s enrollment goals, relating to the areas of recruitment, and application data processing, utilization, and analysis. The ETM provides leadership and technical guidance in the management, maintenance, and administration of Slate and other related software.
The ETM will be responsible for building reports and queries to inform both internal and external audiences of key enrollment metrics and data. The ETM must be technology and detailed-oriented, as the position is responsible for the accuracy and effectiveness of admission data entry, data operations, analysis, and reports.
The ETM is responsible for the direct supervision of select staff members in the Enrollment Operations department and must have strong communication and interpersonal skills.
Responsibilities:· Oversees, manages and serves as the Technolutions Slate Captain for the institution · Supervises the Application Processing Coordinator and Enrollment Coordinator · Manages and maintains all electronic student records · Responsible for the import of data from all inquiry sources and the creation of queries to review the quality of the data as new records are created · Monitors and implements business processes and operations from point of inquiry to point of enrollment deposit, to include application processing while ensuring efficient and streamlined processes · Promote and manage the accuracy and integrity of admission data in Slate by researching and reconciling data discrepancies occurring among the various stages of the data flow process to ensure timely review of applications and data processing and analysis; identify problem records, resolutions and training needs among staff to prevent issues · Assist in the implementation of needed enhancements, maintenance, and testing of the Slate platform, reviewing documentation and user forums for enhancements and taking proactive action leading to increased functionality and efficiency and automation of processes · Serve as a liaison to other departments to ensure data migration integrity between Slate and other campus systems such as Front Rush and Colleague · Collaborate with the Director of Enrollment Research and Analytics, as well as Institutional Research and Effectiveness staff, for data management and internal and external reporting · Respond to requests for data and information in a timely manner, ensuring data quality and accuracy · Maintain knowledge of Slate best practices and be self-motivated to innovate usage and processes accordingly · Serve as a strategic visionary as related to how Slate can be utilized to maximize efficiencies and meet enrollment goals · Manages the day-to-day technical processes, provides technical and user support, and trains and supervises staff members on technical functions whenever appropriate · Review and document data flow and operational processes for ongoing training and support · Problem solves technical issues and coordinates processes and respective communication with other college offices- admission, financial aid, registrar, student billing, residence life, student life, information technology, and athletics · Contribute to the overall success of the Enrollment Division by performing all other duties as assigned by the Director of Enrollment Operations and the Vice President and Dean of Enrollment Management · Other duties as assigned
Requirements and Qualifications:· Bachelor’s degree is required, graduate degree preferred · Minimum of 2 years directly working within a CRM system is required; extremely strong preference given to those with a minimum of 2 years working with Slate in a technical capacity · Minimum of 3 years of experience in higher education. An understanding of higher education enrollment business practices is preferred · Prior supervisory experience preferred · Expertise working with Student Information Systems, ideally Colleague, is essential to the position; familiarity with SQL is a plus · Experience with conducting data analysis; proficiency with excel or statistical software such as SAS or SPSS is preferred · The successful candidate should possess a strong work ethic, excellent strategic thinking and problem-solving skills, outstanding communication and interpersonal skills, and a willingness to learn new skills and technology
Interested candidates should hit the apply button.Once you create an applicant account, you will be prompted to upload your cover letter, resume, unofficial transcripts and a list with contact information for three references to the applicant database.
Ursinus is an EO/AA employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.