Director, Program Services and Student Life

Job description


The Director, Program Services and Student Life is responsible for providing leadership and strategic direction for all delivery and operational activities for the Professional MBA and Specialized Programs.  The incumbent plays a key managerial role in the achievement of overall Rotman and Professional MBA and Specialized Program goals.  The incumbent must represent and pursue the best interests of the School and the Professional MBA and Specialized Programs at all times; plan for and achieve continuous improvement in the overall experience in the programs; prioritize activities, determine appropriate courses of action, and exercise judgment in resolving issues.  Given the international nature of the GEMBA and GEMBA HLS programs, the Director will also be the first point of contact for international partner schools and will pro-actively negotiate program offerings at the various international locations.

Reporting to the Managing Director, Professional MBA Programs and Managing Director, Specialized Programs, the incumbent assumes full managerial authority to develop the strategic direction and structure to lead the Program Services and Student Life team.  The incumbent engages in strategic planning, program and event development, partnership development, data collection and analysis, feedback sessions and communications and has senior responsibility for meeting program objectives by managing and overseeing program delivery services and administrative support for classes and faculty members. 

The Director is responsible for the prioritization and implementation of all administrative activities and is accountable for meeting all internal work deadlines. S/he will be fostering relationships with all faculty members relevant to the program and with students through regular meetings, communications, and events.

In collaboration with Academic Directors and faculty, the Director is a leader in the development of co-curricular and extra-curricular programming that supports and enhances the student academic experience ensuring that Rotman students are highly satisfied with their overall student experience. The incumbent is responsible for aligning the academic programming function of the programs with the administrative support function in collaboration with the Academic Directors, Managing Directors and Vice Deans. 

The role assumes full managerial authority over all functions related to human resource management of the Program Services and Student Life teams including organizational design, assignment of work, as well as the hiring, performance management and professional development of staff.

The incumbent is expected to be a leader in the identification and implementation of student life, co-curricular programming ensuring that our programs and processes are leading edge.  

The incumbent has decision making authority regarding the strategic direction and will work closely with the Managing Director in the development of the strategic plan, annual plans, program services budgets and the research and analysis of competitive markets and best practices. S/he ensures student engagement in appropriate policy and process decisions, measuring and advocating the effectiveness of services provided to students.  S/he represents the programs in meetings and on various faculty and student committees internal and external to the School, as appropriate.

The incumbent has a deep understanding of the challenges our various Rotman programs face in delivering professional student support, and the complexities and trade-offs involved in meeting the needs of the students, the faculty and the University.  S/he works with and through all groups to build and maintain the Rotman brand and provide leadership in the provision of business education. The incumbent requires exceptional negotiating, influencing and communications skills, coupled with an ability to build strong relationships with students, faculty, staff and alumni and to represent the Rotman School within and outside the University. 

This position may require international travel given the nature of the Global Executive MBA and Global Executive MBA – HLS programs.



·   A graduate degree (preferably MBA), or an equivalent combination of education and experience.


·    8 years or more full time relevant work experience, with 3 years at the management level, preferably in marketing/communications, relationship management,        recruiting and/or event/program management.

·    Relevant experience and understanding of the processes and programming related to student life and co-curricular program design and implementation for a mature, graduate student population.

·    Demonstrated experience in managing and leading staff and team, preferably in a unionized environment.

·    Extensive experience managing senior level relationships preferably in an international business context. 

·    Demonstrated supervisory experience is required. 


·    Excellent written and verbal communications skills, strong organizational abilities, superb presentation skills and ability to deal effectively with highly diverse and demanding communities of students, university faculty and business executives.

·    Ideally additional language skills beyond English.

·    Maturity and professionalism to deal with senior executives is essential.

·    Ability to work independently as required in the international modules, to set priorities and work schedules to meet deadlines; demonstrated decision-making skills in a fast-paced, dynamic and culturally diverse environment.

·    Excellent interpersonal, oral and written communication, research; analytical and organizational skills are necessary.

·    Ability to work effectively under pressure and in a variety of different cultural settings. 


·    Strong computer skills: MS Office (Word, Excel, PowerPoint)/Apple IOS, iPads and Apps; Internet, etc.

·    Must exercise considerable judgment in balancing the competing requirements of the position and in delivering timely advice and service to students, faculty and staff alike.

·    Discretion, tact, sensitivity, political skill and diplomacy are requirements of the job, as are creative problem solving, teamwork, and process management capability. 

Department: Rotman: Rotman: Professional MBA and Specialized Programs
Campus: St. George (downtown Toronto)
Schedule: Full-time
Job Field: Student Academic Experience
Job Posting: Sep 18, 2019
Job Closing: Oct 2, 2019, 11:59:00 PM




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Job No:
Posted: 9/19/2019
Application Due: 10/4/2019
Work Type: