Position Details

Position Details

Requisition Number STA002518Classification TitleHelp Desk Support TechnicianWorking TitleLocationStatesboro CampusDepartment3900170101-Library General OperationsPosition StatusFull-TimePosition Summary

Henderson Library. The Help Desk Support Technician serves as resource for student technicians in solving high level technical problems and manages computer labs.

Essential Functions

•Coordinates support for staff members, departmental computer labs and special projects.
•Educates staff and students on security awareness, virus infections and password protection.
•Resolves issues with virus infections, network connectivity and GSTV.
•Inspects and reports faulty data jacks or ports.
•Inspects and replaces faulty Cat 5e or Cat6 cables.
•Maintains and addresses issues detected on vulnerability scan reports.
•Performs software and hardware upgrades for staff machines.
•Administers LPTOne printer services; oversees all system and software upgrades or requests and tracks computer inventory.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

Associate’s Degree or two years of post-secondary education

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?NoMinimum Experience Required

One or more years of related work experience

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?NoKnowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred EducationPreferred ExperienceSalary Range$30,900 - $33,360Job Open Date09/17/2019Job Closing Date10/08/2019Special Instructions SummaryQuicklink for Postinghttp://employment.georgiasouthern.edu/postings/62105Required Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have an Associate's Degree or two or more years of post-secondary education?
   • Yes
   • No
2. * Do you have one or more years of related work experience?
   • Yes
   • No
3. * Do you have the ability to use PC computers and effectively utilize Microsoft Office Applications software including word processing, spreadsheets, and databases?
   • Yes
   • No
4. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
   • Yes
   • No
5. * Are you authorized to work lawfully in the United States?
   • Yes
   • No