Print Support Specialist

Job description

Posting Details

Position Information

Job TitlePrint Support SpecialistDepartmentClient Services-College Staff IT SupportPosting Number03447PLocationFairfax, VA: 22030Full or Part TimePart-TimePosition End Date (if temporary)Required TravelRelocation CoveredSalary Range$14/hr Position Summary Information

Basic Function

Under the supervision of the NOVACARD Manager, the individual in this position will be responsible for providing technical resolution for the Colleges Copy & Print program.

Duties and Responsibilities

Responsible for providing 2nd tier of support for all Print devices technical and non-technical. Work with ITSS, Campus IT Specialists/Managers to configure and setup MFDs, printers and copiers, troubleshoot network, hardware and software problems that affect all areas of the Copy & Print system. Additional duties as assigned.

Minimum Qualifications

Some college with courses in Information technology or a combination of experience, education and/or training in computer hardware, software, and/or technical functions. Some experience providing customer service to managers, users, and/or clients. Valid and current driver’s license.

Preferred Qualifications

Associate Degree in Information technology or equivalent applicable experience or training. Some network experience. Demonstrated experience providing customer service to managers, users, and/or clients. Valid and current driver’s license.

Required Knowledge, Skills, and Abilities

Excellent verbal and written communications skills. Knowledge of multi-functional printing devices and the ability to analyze and diagnose routine and unusual MFD equipment problems is helpful. Ability to communicate effectively with technical and nontechnical personnel. Valid and current driver’s license. Ability to safely move and handle 50 pounds independently.

Operation of a State VehicleFrequently Posting Detail Information

Open Date09/17/2019Close Date10/01/2019Open Until FilledNoSpecial Instructions to ApplicantsBackground Check Statement

The selected candidate’s offer is contingent upon the successful completion of an extensive criminal background
investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of
education, credit checks (relevant to employment), and other checks requested by the VCCS and NOVA such as
I-9 and E-Verify requirements. Additionally, selected candidates may be required to complete the Commonwealth’s
Statement of Economic Interest.

Additional InformationSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently taking or have some college courses in Information technology or a combination of experience, education and/or training in computer hardware, software, and/or technical functions?
    • Yes
    • No
  2. * Briefly describe your experience in customer service.

    (Open Ended Question)

  3. * Do you have a valid driver's license/
    • Yes
    • No
  4. * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Resume
Optional Documents

     

     

     

    Diversity Profile: University

     

    AAUP COMPENSATION SURVEY DATA

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    Job No:
    Posted: 9/18/2019
    Application Due: 10/1/2019
    Work Type:
    Salary: