Associate Director, Performance Analytics
DescriptionThe Associate Director of Performance Analytics, reporting directly to the Executive Director of Analytics and Accreditation, facilitates all aspects of data analytics and data integrity to support and enhance the cross-functional operations of the Fox School of Business and the School of Tourism and Hospitality Management.
The incumbent will evaluate, provide and triangulate data to use as the basis for informed decision-making along the value chain. This includes responsibility for the data collection, processing, and analysis; and communication of meaningful insights to support optimization and efficiency across both schools.
The Associate Director will assist with identifying, defining, and managing analytics projects; delivering high quality results on appropriate timelines; and routinely report on project statuses. Projects include database, modeling, and dashboard development needs along with report and analysis requests. The Associate Director will collaborate on the design, and execute the development, deployment, and maintenance of creative data and analytics solutions to complex data and business processes.
The Associate Director of Performance Analytics will work with others in the Performance Analytics and Student Experience teams and may hire, train, or lead student workers or other staff. The incumbent may also deliver presentations or trainings to staff, faculty, or students. Performs other duties as assigned.
Required Education & Experience:Bachelor’s degree and at least four (4) years of experience in related areas that includes working with relational databases, data models, and data management; creating effective reports and dashboards; and basic familiarity with least one programming language. An equivalent combination of education and experience may be considered.
Required Skills & Abilities:•Strong skills in statistical and other analysis, and manipulation of large datasets•Familiarity with data storage and report-building tools such as Salesforce reports, Cognos reports Workspace, Microsoft Power BI or Access, and/or Ellucian Banner•Excellent organizational skills, and attention to detail and accuracy•Excellent written, verbal, and visual communication skills •Demonstrated proficiency in Microsoft Office Suite with advanced skill in Microsoft Excel•Demonstrated ability to multi-task and problem solve both independently and as part of a team, across multiple levels, units and divisions.•Demonstrated customer service skills along with the ability to interact with a diverse group of stakeholders.•Ability to travel between campuses •Ability to work nights, evenings and/or weekends, as necessary
Preferred:•Degree or other training in statistical science, information systems, software engineering, or business•Experience or familiarity with technical application development and system design•Knowledge of survey design principles•Knowledge of user experience and user interface design principles•Proficiency in SQL, M, DAX, or VBA•Experience with R, STATA or SPSS
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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Primary Location: Pennsylvania-Philadelphia-Main Campus-Speakman Hall
Shift: Day Job
Employee Status: Regular