Bilingual Enrollment Success Specialist (Short-Term/Temporary)

Job description

Bilingual Enrollment Success Specialist (Short-Term/Temporary)

Cuesta College

Salary: $22.82 Hourly
Job Type: Part-Time
Job Number: FY1920-00061
Location: Cuesta College - Paso Robles North County Campus, CA
Department: Student Services
Closing: 9/30/2019 11:59 PM Pacific

Job Description Summary
This is a short-term/temporary position.


Under general supervision of a Dean, Director or Associate Director, assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include work and activities at any of the San Luis Obispo Community College District instructional sites, as well as participation in outreach activities, support for distance education students, and the development of comparable online materials.

The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under a minimum of supervision.

The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting the public, community partners, and students via outreach and matriculation services.

Essential Functions & Qualifications
  • Assist in planning, coordinating, implementing, and evaluating student activities such as outreach events, orientations, and workshops;
  • Disseminate information regarding college programs, course offerings, registration, support services, transfer information, and college policies and procedures;
  • Assist student in completion of applications (e.g. admissions, scholarships, etc.) and guide/support students to begin completion of FAFSA/Dream Act applications;
  • Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, and face-to-face);
  • Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free pathway to college through admissions, placement, orientation, educational planning, and registration;
  • Implement an effective communication linkage with each of the District high schools and assist with the visitation of high school students on campus;
  • Interpret and apply admission and registration rules, regulations, and polices;
  • Receive, verify, and enter admission and registration forms into student information system;
  • Assist students, staff and the public in understanding California residency requirements;
  • Verify residency requirements of entering students including applying non-resident and international student regulations, determine and send appropriate forms;
  • Schedule student appointments;
  • Accurately receive, secure, and transmit monies;
  • Identify, provide support, and monitor the completion and success of high-need student populations;
  • Serve as contact for distance education students to facilitate the completion of matriculation and success activities;
  • Advise students of student judicial processes;
  • Possess proficiency in an integrated software system to enter and extract student data and research student information as needed;
  • Interpret and apply policies, procedures, and practices of the District with sound judgment;
  • Learn and effectively implement emergency procedures for the site;
  • Assist and/or train student and hourly employees;
  • Analyze situations accurately and make judgments without immediate supervision;
  • Communicate effectively orally and in writing;
  • Perform other related duties as required.
  • Associate Degree;
  • Bilingual in Spanish (oral and written).
  • Bachelor's Degree;
  • Completion of courses in human services, sociology, psychology, education, or closely related fields.
  • Two years of experience in a student support position in a high school or community college setting.
Knowledge of:
  • Matriculation principles and procedures used in California Community College programs, including, but not limited to, access, orientation, assessment, counseling/advising, academic standing, follow-up, and research/evaluation;
  • Objectives of student equity mandates;
  • Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
  • Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
  • District policies and procedures.
Ability to:
  • Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
  • Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
Physical ability to:
  • Read and comprehend printed matter and text and data on computer monitors;
  • Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
  • Sit or stand for extended periods of time;
  • Lift and/or carry 25 pounds; and
  • Exert manual dexterity sufficient for keyboard and other office equipment operation.
License and Certificates (current within the last year): Required
Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information
This is a short-term/temporary position.

Required Documents:
Candidates will be required to submit a resume when applying for this position. When uploading documents, PDF uploads are preferred.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address:

Interview Process Information
Selected applicants will be contacted for an interview.

To be considered for this position please visit our web site and apply on line at the following link:

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.

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Job No:
Posted: 9/17/2019
Application Due: 10/2/2019
Work Type: